COMPANY PROFILE Skylark Infocomm, a computer service, sales

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COMPANY PROFILE
Epiphron Technologies, a BPO, web design sales and production,
networking company, has been in Pune and serving the Homes and
Small offices in the US and UK since 2012.
Business Process Outsourcing (BPO Services) is just one dimension of a
much more fundamental thing happening today in the Information
Technology Enabled Services (ITES) industry. Our company is a reliable
offshore provider that with our highly educated and skilled professionals will
render you with the superlative back office and front office outsourcing
solutions.
Skylark Infocomm Pvt. Ltd.
Outsourcing Solutions
OUR MISSION
“What you believe,
remember, we can make you achieve it.”
Our solutions for you are unique and are
derived from industry best practices and
modelled to suit your specific requirements.
Quality is an inherent feature of Epiphron
Technologies Pvt. Ltd. and we confidently
assure you that our solutions are the best in
the business.
OUR VALUES
The way we do business requires making
choices, and the choices we make are based
on our corporate values, which are:
•Honesty
•Friendliness
•Teamwork
•Communication
•Productivity
•Efficiency
•Success
OUT-BOUND/IN-BOUND SERVICES
If you need some quick reasons why you should consider Epiphron Technologies Pvt.
Ltd. as your inbound as well as outbound call centre solution, here are a few:
•We can manage both low volume and large volume accounts.
•Each account receives personal attention. We customize each account to the
individual company.
•We are equipped to manage every inbound application from order taking to
web site live chat support.
•We always provide 24/7 live customer service attention.
We are equipped to provide various types of OUTBOUND & INBOUND services like:
• Sales and Up sells
• Customer Services
• Order-Taking
•Tech Support
• Help Desk Services
• Appointment Settings
• Surveys
• Market Research
OTHER SERVICES
EMAIL SUPPORT
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Email is increasingly becoming the most popular form of communication. Companies are
forced to adopt new market strategies to maximize their reach to keep themselves apart
in market competition and to meet up with an ever increasing demand of high level of
service and response. That makes email marketing more relevant and rationalized. We
can provide your business with email support service packages like:
Customer care
Technical support
Order fulfilment Verification
Complete query resolution
Automated response
Computer-aided response
Manual response
BENEFITS
1. Highly Secure
2. Highly Accurate
3. Cost Effective
OTHER SERVICES
CHAT SUPPORT
With Epiphron Technologies Pvt. Ltd. you can actually provide your
customer with a human interface to help the customer navigate
through the process. Our representatives will guide your customers
through all processes. They will handle any complaints and suggestions
courteously in a strictly professional manner.
Our Chat Support services Include:
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Purchase processes
Online Filing of Insurance Claims
Online Credit Applications
Technical Support
Website Response through Live Chat
Endless other activities
OTHER SERVICES
BACK OFFICE SUPPORT PROCESSING
SERVICES
•Software Development, Web Design &
Development, Document Management, Database
Builds, Data Harvesting, Direct Mail Campaign
Alerts.
•Data entry - Data conversion, data entry, form
processing, word processing with accuracy, security
and timeliness.
•Transcription - Documentation of voice recordings
or patients medical records.
•Research.
•Gathering, analyzing and reporting information.
•Web layout and creative design
INFRASTRUCTURE
Epiphron Technologies Pvt. Ltd. is based in
Maharashtra, India and operates out of a state-of-the-art delivery
center located at Pune (Balewadi).
Company has spared no efforts in providing a perfect
working environment, which focuses on quality and timely
delivery.
Highlights of our infrastructure include:
•Office Space : 1010 sq. ft
•Operating System : Linux Red Hat Enterprise, Windows Xp
•Dialer : We are using Predictive Dialer+Auto Dialer with all the
necessary features.
•No. of Machines : 15 (Intel Core 2 Duo) 5 (Intel i3)
•Internet : Lease Line(4 mbps)
•UPS : 5hr backup
•No. of Agents : 20 (expandable to 50 employees)
•Team Leader : 2
•Quality Controller : 1
•Operations Manager : 1
•Photo copier, Scanner & Printer – HP
WORKING ENVIRONMENT
•Competency - Your talent is always respected. We honour
commitment to work
•Engagement practices - You would never know that we may
plan to celebrate your achievement with!!!
•Lively work ambience that encourages initiative & innovation
and creativity
•Training programs in popular technical, soft-skills and
management areas.
•Treat everyone as equals & value differences.
•Collaborative attitudes that unite individuals and teams
•Employment benefits: Allowances, free meals, and
incentives
•Career growth and stability for all employees
•We believe in working hard and celebrating success harder!
CURRENT PROCESSES
Along with our Strategic
Partners SOFTWINK TECHNOLOGY we are
providing affordable Website development
packages. We offer a wide range of IT services
like Website designing, e-commerce solutions
with the help of our creative designers and
skilled developers to cater our clients globally.
http://www.softwink.in/
CURRENT PROCESSES
We provide quality service for many industries.
The main domains we serve currently are:
• Tech Support (US & UK based),
• We intend to generate upto 2 sales per agent a
day for Tech-Support.
MANAGEMENT TEAM
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Mr. Aniket S. Patil: Independent Businessman
He is currently a Managing Director at Epiphron Technologies Pvt. Ltd.
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Mr. Sangeeta S. Patil : CEO
She is the (Director) CEO at Epiphron Technologies Pvt. Ltd. Having served in
Bharati Vidhyapeeth for last 17 yrs, as vice principle. Also an independent business
woman with knowledge in wide aspects of corporate world.
•
Ms. Amruta S. Patil : Director
She has done Masters in Business Administration. She is a young and dynamic
person with variety of business and management skills, also having potential to run
the company with constant growth and endeavor.
MANAGEMENT TEAM
Other Management Personnel:
• Mr. Rohit Aiwale : Business Development Manager (Web-Design UK/USA/India)
Graduate in B.E from Pune University. Got selected On-Campus Interview for MeritTrac
Pvt. Ltd. as a technical support executive. Has experience of core-sales and developing in
Web-designing Campaign from past 5 years.
• Mr. Dinesh N. Patil: Operations Manager
He has been working in the BPO industry for past 2 years playing different roles ranging
from Customer Service Executive to Business Development Manager. He is one of the top
notch ranking achievers bringing clients and business.
CONTACT US
Epiphron Technologies Pvt. Ltd.
Suite no. 2, 2nd floor,
Shiv-Sai complex,
G.S.Moze college Rd,
Balewadi, 411045.
India.
ph: +918446696400
alt: +919403684654
[email protected]
THANK YOU
Visit
www.epiphrontechnologies.com
for more details.

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