COMPANY PROFILE Epiphron Technologies, a BPO, web design sales and production, networking company, has been in Pune and serving the Homes and Small offices in the US and UK since 2012. Business Process Outsourcing (BPO Services) is just one dimension of a much more fundamental thing happening today in the Information Technology Enabled Services (ITES) industry. Our company is a reliable offshore provider that with our highly educated and skilled professionals will render you with the superlative back office and front office outsourcing solutions. Skylark Infocomm Pvt. Ltd. Outsourcing Solutions OUR MISSION “What you believe, remember, we can make you achieve it.” Our solutions for you are unique and are derived from industry best practices and modelled to suit your specific requirements. Quality is an inherent feature of Epiphron Technologies Pvt. Ltd. and we confidently assure you that our solutions are the best in the business. OUR VALUES The way we do business requires making choices, and the choices we make are based on our corporate values, which are: •Honesty •Friendliness •Teamwork •Communication •Productivity •Efficiency •Success OUT-BOUND/IN-BOUND SERVICES If you need some quick reasons why you should consider Epiphron Technologies Pvt. Ltd. as your inbound as well as outbound call centre solution, here are a few: •We can manage both low volume and large volume accounts. •Each account receives personal attention. We customize each account to the individual company. •We are equipped to manage every inbound application from order taking to web site live chat support. •We always provide 24/7 live customer service attention. We are equipped to provide various types of OUTBOUND & INBOUND services like: • Sales and Up sells • Customer Services • Order-Taking •Tech Support • Help Desk Services • Appointment Settings • Surveys • Market Research OTHER SERVICES EMAIL SUPPORT Email is increasingly becoming the most popular form of communication. Companies are forced to adopt new market strategies to maximize their reach to keep themselves apart in market competition and to meet up with an ever increasing demand of high level of service and response. That makes email marketing more relevant and rationalized. We can provide your business with email support service packages like: Customer care Technical support Order fulfilment Verification Complete query resolution Automated response Computer-aided response Manual response BENEFITS 1. Highly Secure 2. Highly Accurate 3. Cost Effective OTHER SERVICES CHAT SUPPORT With Epiphron Technologies Pvt. Ltd. you can actually provide your customer with a human interface to help the customer navigate through the process. Our representatives will guide your customers through all processes. They will handle any complaints and suggestions courteously in a strictly professional manner. Our Chat Support services Include: Purchase processes Online Filing of Insurance Claims Online Credit Applications Technical Support Website Response through Live Chat Endless other activities OTHER SERVICES BACK OFFICE SUPPORT PROCESSING SERVICES •Software Development, Web Design & Development, Document Management, Database Builds, Data Harvesting, Direct Mail Campaign Alerts. •Data entry - Data conversion, data entry, form processing, word processing with accuracy, security and timeliness. •Transcription - Documentation of voice recordings or patients medical records. •Research. •Gathering, analyzing and reporting information. •Web layout and creative design INFRASTRUCTURE Epiphron Technologies Pvt. Ltd. is based in Maharashtra, India and operates out of a state-of-the-art delivery center located at Pune (Balewadi). Company has spared no efforts in providing a perfect working environment, which focuses on quality and timely delivery. Highlights of our infrastructure include: •Office Space : 1010 sq. ft •Operating System : Linux Red Hat Enterprise, Windows Xp •Dialer : We are using Predictive Dialer+Auto Dialer with all the necessary features. •No. of Machines : 15 (Intel Core 2 Duo) 5 (Intel i3) •Internet : Lease Line(4 mbps) •UPS : 5hr backup •No. of Agents : 20 (expandable to 50 employees) •Team Leader : 2 •Quality Controller : 1 •Operations Manager : 1 •Photo copier, Scanner & Printer – HP WORKING ENVIRONMENT •Competency - Your talent is always respected. We honour commitment to work •Engagement practices - You would never know that we may plan to celebrate your achievement with!!! •Lively work ambience that encourages initiative & innovation and creativity •Training programs in popular technical, soft-skills and management areas. •Treat everyone as equals & value differences. •Collaborative attitudes that unite individuals and teams •Employment benefits: Allowances, free meals, and incentives •Career growth and stability for all employees •We believe in working hard and celebrating success harder! CURRENT PROCESSES Along with our Strategic Partners SOFTWINK TECHNOLOGY we are providing affordable Website development packages. We offer a wide range of IT services like Website designing, e-commerce solutions with the help of our creative designers and skilled developers to cater our clients globally. http://www.softwink.in/ CURRENT PROCESSES We provide quality service for many industries. The main domains we serve currently are: • Tech Support (US & UK based), • We intend to generate upto 2 sales per agent a day for Tech-Support. MANAGEMENT TEAM • Mr. Aniket S. Patil: Independent Businessman He is currently a Managing Director at Epiphron Technologies Pvt. Ltd. • Mr. Sangeeta S. Patil : CEO She is the (Director) CEO at Epiphron Technologies Pvt. Ltd. Having served in Bharati Vidhyapeeth for last 17 yrs, as vice principle. Also an independent business woman with knowledge in wide aspects of corporate world. • Ms. Amruta S. Patil : Director She has done Masters in Business Administration. She is a young and dynamic person with variety of business and management skills, also having potential to run the company with constant growth and endeavor. MANAGEMENT TEAM Other Management Personnel: • Mr. Rohit Aiwale : Business Development Manager (Web-Design UK/USA/India) Graduate in B.E from Pune University. Got selected On-Campus Interview for MeritTrac Pvt. Ltd. as a technical support executive. Has experience of core-sales and developing in Web-designing Campaign from past 5 years. • Mr. Dinesh N. Patil: Operations Manager He has been working in the BPO industry for past 2 years playing different roles ranging from Customer Service Executive to Business Development Manager. He is one of the top notch ranking achievers bringing clients and business. CONTACT US Epiphron Technologies Pvt. Ltd. Suite no. 2, 2nd floor, Shiv-Sai complex, G.S.Moze college Rd, Balewadi, 411045. India. ph: +918446696400 alt: +919403684654 [email protected] THANK YOU Visit www.epiphrontechnologies.com for more details.