Why_Video

Report
Working Together
Cisco TelePresence
Raphael Mwangi
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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My company expanding
across the globe – how do I
get everyone on the same
page?
How do I scale scarce
resources across to be in
more places at once?
How can I maintain better
relationships with my
customers, partners and
advisors?
© 2010 Cisco and/or its affiliates. All rights reserved.
Am I moving fast enough to
keep up?
Our business is becoming
more complex, how do we
keep up with the pace of
innovation?
What are my competitors
doing?
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THEN
NOW
PEOPLE
Inside my
organization
Dispersed,
mobile teams
COMMUNITIES
Hierarchy
Self-organizing
CONTENT
CONTEXT
Documents,
Text
Search
SECURITY
Inside the firewall,
walled off
DEPLOYMENT
On premise
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Video, Voice
Information
finds you
Inclusive, selective,
policy-based
Cloud, hybrid
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Words convey meaning, a picture says
a thousand words, and video does it all
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Reduce
travel costs
• Spend less on
travel - more on
opportunities for
growth
• Be greener –
reduce CO2
emissions and
further CSR goals
Optimize
employee
time
• Minimize business
travel- related
downtime
• Enhance
teleworking
capabilities
• Increase
productivity
• Improve work/life
balance
© 2010 Cisco and/or its affiliates. All rights reserved.
Speed
decision
making
Transform
business
models
• Resolve critical
problems faster
• Scale expertise
across the globe
• Accelerate sales
cycles
• Unify your entire
supply chain
• Reduce time to
market
• Redefine customer
service and
experiences
• Drive innovation
• Build competitive
differentiation
• Transform your
business and
industry
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2 weeks
3 times
50%
$604,000
150 tons
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IMMERSIVE
Virtual meetings to strengthen
relationships and finalize decisions
with executives from
around the globe
EXECUTIVE
OFFICE
Manage by
“walking around”
right from your desk
DESKTOP
Daily video that integrates
with existing collaboration
tools
LOBBY AMBASSADOR
Meet and greet visitors from
thousands of miles away.
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TEAM COLLABORATION
Bring teams together into a
virtual meeting room. React,
plan, and create at a moment’s notice
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B2B
Be closer to your customers,
suppliers, and advisors every
day.
CUSTOMER CARE
Reach subject matter
experts on demand
HOME OFFICE
ANYWHERE
Mobile solutions for those on
the go.
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VERTICAL
INDUSTRIES
Reach suppliers on the
manufacturing floor, technicians
on site, and emergency
responders in the field
Productivity has no
boundaries,
whether in the office or
working from home
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Classroom Of
The Future
CUSTOMER CARE
CONFERENCING
Active
Collaboration Room
Expert On Demand
One Button
Integration
Lobby Ambassador
Virtual Meetings
CISCO TELEPRESENCE
HD Recording Studio
IP COMMUNICATIONS
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Financial Expert
ENTERPRISE SOCIAL
SOFTWARE
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Quality
Simplicity
Reliability
Collaboration
• Natural
communication
• Face-to-face,
in person
experience
• High definition
• Low latency
• Wideband audio
• One button
to push
• Intuitive controls
• Active presence
• Integrated
scheduling
• Ad-hoc flexibility
• Dial tone
reliability
• Investment
protection
• Scalability
• Low TCO
• Standards based
• The most
integrated
portfolio of
collaboration
solutions
• Interoperability
• Intercompany
• New experiences
• The future today
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Make video pervasive
Build the case through demonstrated ROI
Implement usage and adoption programs
Pilot programs within key departments
Select the right applications that support your business strategy
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Market
Leadership
• #1 market share leader with 40%+ share of market
• Gartner MarketScope “strong positive” rating
• 85% of Fortune 100
The Cisco
Difference
• The broadest portfolio in the industry
• An architectural approach that ties seamlessly into an
entire collaboration experience
• Proved leader in innovation
• Any to any interoperability – connecting employees,
partners, customers and advisors
• Unparalleled scalability to grow with you and your
business
• Best-in-class service capabilities
• Global reach, with over 800 sales specialists
• The most comprehensive partner network
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Executive
Communications
• Reach key
decision makers
anytime,
anywhere
• Communicate
strategy & share
news w/
workforce
• Accelerate
decision making
• Improve work-life
balance
• Manage
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Sales
• Link sales
executives to
headquarters
• Build stronger
relationships with
key clients &
peers
• Accelerate sales
cycles
• Forecasting
• Regular product
and sales
trainings
Product
Development
• Real-time
collaboration with
remote experts
• Accelerate time to
market
• Faster customer
& supplier
feedback
• Actively
collaborate with
ecosystem
partners
Legal
• Meet with
stakeholders
more frequently
• Conduct strategy
review for
contracts or
mergers and
acquisitions
• Streamline
negotiations
• Manage
Corporate
governance
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• Bring management and staff around the world together
“in person” more often without travel costs or productivity loss
• Meet face to face with customers, peers, partners and staff
anywhere, anytime, building trust and innovation while
transforming business processes
• Make faster decisions and reduce error and cost, while
speeding time to market through face-to-face communication
• Easily record and share videos with entire workforce
• Balance internal and external priorities with no compromises
to communication
“I'm using [telepresence] to run the business. You forget you are thousands of
miles away. You work like you're face to face across the table, which is much
better decision making. You see people's reaction and behavior.” - Claudio Abreu,
President and Chief Executive of Bayer Business and Technology Services
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• Meet face to face with customers more often building trust and
additional opportunities
• Host and record virtual trainings for on demand access from
anywhere
• Bring partners and staff together “in person” building rapport
and productivity
• Include all stakeholders in real-time face-to-face account
planning and strategy to increase buy-in
We’re seeing improved client buy-in and can set client expectations better by
having the customer participate in a ”face-to-face” call with us. Seeing the client,
reading their body language and making amendments to [plans] on-the-fly is very
productive. Clients feel more reassured if they can see [us]. - Nectarios Lazaris,
CIO for global architecture firm Woods Bagot
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• Speed product development and time to market through
streamlined face-to-face communication
• Optimize collaboration by instantly bringing key staff, partners
and suppliers around the world together “in-person” more often
• Maximize expertise while saving time and money
• Host virtual focus groups for feedback from customers and
partners earlier in the product development cycle
69% of best in class companies use video in product development - Aberdeen Research
2010
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• Share materials, ideas and trainings in
real time, and record and store interactions for future reference
• Speed decision making and reduce confusion through face-toface communication
• Instantly bring in experts or witnesses for “in person” testimony
or depositions, or record for play back
• Respond to RFP and RFQ customer contract issues face-toface to resolve issues faster and build trust
• Look your people and partners in the eyes during critical talks
With telepresence, merger alliance talks were enhanced. The telepresence
solution allowed us to develop a close relationship very quickly, without having to
travel back and forth. We easily cut six months out of the merger alliance process
by using video. - Michael Krueger, Information Systems Director for labor union
United Steelworkers
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Nexus IS
“In just five months, Cisco
TelePresence saved 1830
hours for sales that
otherwise would have
been spent traveling.
That’s worth US$76,400
in salary alone.”
Steve Reese, Director of
Solutions, Nexus IS
Benefits
Face-to-face meetings
Scale scarce resources
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Result
Competitive advantage
Reduce travel costs
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“Cisco TelePresence is
an important
contribution to our plan
to achieve carbon
neutrality, and it will
help us remove tons of
CO2 emissions from
the atmostphere every
year.”
Bank of Montreal
Toronto
Michael Thornburrow,
BMO Corporate Real
Estate & Strategic
Sourcing
Chicago
Benefits
Face-to-face communication
Reduce travel
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Result
Lower carbon emissions
Improve collaboration with
customers
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“The TelePresence solution is
yet another step in BBVA’s
innovation dynamic. This new
communication channel
fosters relations between,
and the integration of, the
Group’s professionals as
befits a global company. In
addition, we have already
found that it enables people
to work more quickly and
efficiently, in accordance with
our aim of improving
productivity”.
Grupo BBVA
Madrid
CTS-3000
Mexico
CTS-1000
Venezuela
CTS-1000
Columbia
CTS-1000
Peru
CTS-1000
Chile
CTS-1000
Benefits
Manuel Castro,
Innovation and Development
Manager,Grupo BBVA
Argentina
CTS-1000
Face-to-face interaction
Ease of use
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Result
Increase in productivity
Accelerate decision-making
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“Cisco TelePresence has the
potential to transform businesses
by bridging the geographic gap
within organizations and to bring
customers and partners together
in an extended ecosystem of
communication. The intensely
immersive experience allowed by
this tool will also encourage
businesses to reduce the carbon
footprint currently generated by
traveling to essential face to face
meetings across the world.”
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Francois Barrault, CEO of BT Global
Services
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Key Benefits
 Real-time Beijing Olympics networking
surveillance
 Improve communication for planning
and executing event
“The Cisco [TelePresence] system will help us
improve our ‘broadband Olympics’ strategy and
ensure the stability of the communications
during the big event.”
Zhao Jidon, VP China Netcom
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“Cisco TelePresence will be
an excellent addition to the
tools we use in our
interactions with faculty from
other universities and
representatives from industry
around the world… The
Cisco TelePresence
University Connection
program offers us a unique
opportunity to greatly
improve the quality of our
interactions with our global
partners”
Cisco TelePresence University
Connection
Aditya Mathur, department head
and professor of computer
science at Purdue
Benefits
Face-to-face interaction
Research collaboration with
other schools
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Result
Help advance research
and innovation in computer
science and other areas
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Cisco
Vancouver
Montreal
Toronto
Brampton
John Chambers and
Arnold Schwarzenegger
met with Rogers CEO Ted
Rogers to sign first Canadian
TelePresence deal
“Think about what
this can do for
transactions and
transformation.”
San
Jose
Ted Rogers, CEO
Rogers Communications
Benefits
© 2010 Cisco and/or its affiliates. All rights reserved.
Improved Decision Making and Business Continuity
"Green" Environmental Impact
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global architectural and design firm
situation: Developed “one global studio”
model in which company
leverages its expansive
worldwide talent pool to
collaborate as a global team on
projects.
results: Optimized collaboration
through more frequent and
productive meetings, Saved
$120,000 in airfares on just
one meeting.
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global automobile manufacturer
deploying experts via video
50%
reduction
in repair time
30%
reduction
in cost
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health care, nutrition & high tech materials
Bayer plan: to reduce carbon emissions and develop more
efficient methods for conducting business worldwide
$500
cost per hour to operate each T3
system for six executives
$2,700
cost per person for a business trip
to Germany
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Information technology analyst firms
“Estimates a $3.5 billion reduction in travel
costs annually by 2013 due to increased
utilization of visual communications.”
“Video communication has become mission
critical for many companies and will continue to
expand as globalization and economic
challenges force businesses to seek solutions
that can help reduce travel costs while
maintaining productivity and collaboration.”
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solutions to the specialty physician shortage
situation: Connect stroke victims with
emergency trained neurologists
within minutes of entering a
hospital ensuring appropriate
and timely treatment.
results: Success rates are three times
higher than the national
average.
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Improving the lives of the world’s consumers
situation: Speed products to market while improving employee quality of life.
results: Scaling experts more effectively, decisions now made in
minutes versus days.
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IT and consultancy services
KMD plan: to use video collaboration to replace travel
500
1 Million
tons of carbon dioxide saved
annually using TelePresence
miles - the equivalent distance of
car travel eliminated annually
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Leading conservation organizations
The Nature Conservancy lists video as one of the
top five ways businesses can reduce their
carbon footprints.
World Wildlife Fund research shows that substituting 5-30%
of air travel with video could avoid 5.59-33.53 million tons of
carbon dioxide emissions annually.
The Climate Group estimates that replacing remote inperson interactions with virtual meetings could reduce 2030 million metric tons of CO2 emissions in 2020, providing
gross savings of $5-10 billion on fuel for airplanes.
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• Provide top-quality training to widespread 8,000-agent
sales force
• Reduce time and money spent on travel
• Increase collaboration to share best practices among
employees and industry
•
WebEx Training Center delivers consistent training
regardless of location
•
TelePresence to conduct executive meetings
•
IP phones for voice communications
• Reduced travel by 70% while reaching greater number of
agents
• Improved training = Competitive advantage
• Furthered companywide green initiative
Source: Cisco IBSG public success story
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Customer: Eastern Africa Standby Force
Contact person: Vincent Kamau
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•
•
•
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Thank you.

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