July Meeting, "Wow Factor / VIP"

Report
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BWBTA - July 2014
Presented by Tinu Ige, Perq Soleil
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* Past
* Great service for the price of a ticket
* Current- Cooperation
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Loyalty programs
Concierge services (car, hotel, airline)
* Future – Convergence
* Ultra service for the 1%
* Apartment-sized space on aircraft
* Single source for service
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TMC Services VIP Executive Service Platform
(Concierge)
* Dedicated or designated '24/7 VIP counselors
* Reconfirmation of air, car, hotel bookings
* Frequent flyer services
* Flight upgrades, waitlist clearance
* Companion travel bookings
* Sold out' hotel resolution
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* Can “flying” be fun? Hidden level of ‘truly VIP service”
* First Class Travel
o Premium Chauffeur Drive
o Inflight experience
* Business Class Travel
o Airport experience
o In flight experience
* Economy Class Travel
o Family experience
o Mood lighting
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* 24 hour concierge service
* Premier access to unique occasions and events
* Guest profile maintenance, allowing for personalized
visits
* Complimentary luxury hotel car access
* Club lounge
* Business Center /Comp Wi-Fi
* Flexible check-in / check-out
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* Morning coffee or water
* Morning paper
* Meet and greet
* $11M insurance on for clients
* Reconfirmation for all bookings
* Phone app
* Background checks
* Driving record
* VIP agents
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* Loyalty Club Membership with Elevated Status
* Upgrades
* VIP Service
* Meet & Greet
* Rewards
* Counter By-Pass/ Expedited Service at airports
* Delivery to the client office
* Luxury/ Exotic Vehicle Selection
* Dedicated Account Managers for assistance with
special requests and resolution of account concerns

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