Field Engineering North and South Update on

Report
Field Engineering North and South
Update on organisational changes
Paul Holl and Mick Bourne
15 June 2011
1600
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Agenda
The next stage of our transformation
New organisation charts
The regional changes
Benefits
Impact to individuals
Next steps
Q&A
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The next stage of our transformation
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New organisational structure from 4 July
Director FE
North
Paul Holl
Central
Functions
Alignment from
Policy
North East
Carol Baxter
North West
TBC
PA
Scotland
Mal Cowie
Midlands
Mick Bourne
Alignment from
Policy
4
Wales
Bob Teagle
R&R – Q2
Jim Murray
Allan Ryan
Controls
Complex
Enablement
Director FE
South
Heide Baumann
Central Functions
South West
Malcolm
Leonard
Complex
Enablement
PA
NHC
Ian Blackburn
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Outer London
Steve Dibley
(temp)
SHC
Paul Hendy
(temp)
Inner London
& London
Trading
Carl
Moorhouse
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Controls
Paul Hiscocks
New regional structure
Scotland,
Mal Cowie
Outer
London
Steve Dibley
(temp)
Inner London,
Carl
Moorhouse
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New regional structure
North East,
Carol Baxter
North West,
TBC
Midlands,
Mick Bourne
Wales and West
Midlands,
Bob Teagle
NHC,
Ian Blackburn
South West,
Malcolm Leonard
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SHC,
Paul Hendy (temp)
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Benefits
There are many benefits to integrating at a regional level, including:
•
•
•
•
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Placing all work into the same region, with a common approach to work
allocation, means we can make better use of our combined resources.
We can properly review the time we spend traveling across a region
because of localised skills shortages, and then train more people with
those skills to reduce unnecessary travel time.
Whilst engineers will continue to do the same work as they are currently
doing, what this new organisation gives us is the opportunity to skill at
base level in the power and build space. This will ultimately help with
peaks / troughs of work and vice versa.
We will have one system to manage all our customers’ work, giving us
full visibility of those customer demands and meaning we can manage
our own resources more effectively.
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Impact to individuals
We want to have consistent ratios of team members to FLMs across all of the
regions
This will mean some small reductions to FLM numbers in certain regions
The way in which we will do this has been designed to have minimum impact to
you as individuals
Summary of general changes:
FLM
Impact
Operations
For the majority of FLMs, your manager will not change
London Trading
You move to the inner London RBL but keep your existing tier two
Build, EvoTAMs, and Power
You will move to a region and have a new RBL
Your own team may change and you may have different team members to
manage
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Next steps
1. Your RBL will have an initial 121 conversation with you over the next few
days to discuss how these changes will impact on you
2. By the end of next week (24 June) your RBL will share with you the final
organisational structure
3. You will then be required to have a 121 conversation with each of your new
team members by the end of the month
Other important information:
• Tuesday 21 June – temporary OUCs will be visible on NJR – please note
that these are draft only in order to ensure everyone is assigned to the
correct region and will be updated following the various activities over the
next 2 weeks (on the system first week in July)
• Tuesday 21 June – There will be an email briefing to all of your team
members alerting them to the potential errors on NJR
• Monday 4 July – New organisation formally in place
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Q&A
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BACK UP
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Service Delivery
Mark Whitley
Energy & Carbon - Richard Tarboton
Production Planning
Colin Shearn
BTW Mobile - Mike Cook
Service Performance
Paul Taylor
Service Development (Transformation)
Michelle van der Peet
Service Enablement - Tim Springham
UK Data - Pete Stewart
UK Voice - Pete Stewart (covering)
International Delivery - Dave Dobson
Complex Customer & Migrations - Neeraj Khanna
MSL - Nigel Thorne
Field Engineering (North) - Paul Holl
Field Engineering (South) - Heide Baumann
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© British Telecommunications plc
Please see the notes pages for more detail

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