QAD`s Business Process Management

Report
QAD Explore 2012
QAD’s Business Process Management
Richard Day
Senior Product Manager, QAD
Solutions – QAD’s Business Process Management (BPM)
Safe Harbor Statement
The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.
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Solutions – QAD’s Business Process Management (BPM)
Presentation Agenda
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Session overview
What is BPM ?
QAD BPM overview
QAD BPM road map
Summary
Questions
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Solutions – QAD’s Business Process Management (BPM)
Session Overview
• Challenges of the Effective Enterprise:
- Process Visualization
- Process Control
- Process Measurement
• How QAD BPM can help?
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Solutions – QAD’s Business Process Management (BPM)
What is BPM?
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Solutions – QAD’s Business Process Management (BPM)
What is Business Process Management?
• The discipline of building, measuring and
improving the efficiency and effectiveness
of business processes within an Enterprise
• Three basic areas:
- Business Process Visualization
- Business Process Control
- Business Process Measurement
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Solutions – QAD’s Business Process Management (BPM)
Traditional Systems
Traditional Application
• Processes hidden
• No active monitoring
• Difficult to manage
• No task ownership
• Difficult to adapt
• Unaware of status
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Solutions – QAD’s Business Process Management (BPM)
BPM Systems
BPMS Application
• Visualize your processes
• Control & automate
• Collect metrics
• Improve process agility
• Facilitate optimization
Traditional Application
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Solutions – QAD’s Business Process Management (BPM)
Benefits
• Visibility
- Document & Monitor your processes
• Control
- Manage tasks and responsibility
• Measurement
- Drive continuous improvement
New dimension of information helps you build
“The Effective Enterprise”
Move from traditional 2D to High Definition 3D
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM Overview
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Solutions – QAD’s Business Process Management (BPM)
The Road To QAD BPM
Process
Maps
Operational
Metrics
Alerts
BPM
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM - Foundation
• Built using Progress OpenEdge BPM
• Full featured solution
• Provides solid foundation
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM Overview
• QAD BPM embedded in QAD Enterprise
Applications
- Active maintenance license required
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Seamlessly integrated into QAD .Net UI
No QAD application changes
Out-of-the-box standard processes
Leverage existing application screens
Task delegation
Model existing QAD processes
- Focus on process control
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Solutions – QAD’s Business Process Management (BPM)
Visualization - Define Your Processes
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Solutions – QAD’s Business Process Management (BPM)
Control - Document Tasks
• Define task ownership
• Link to QAD screens
• Set priority & duration
• Include instructions
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Solutions – QAD’s Business Process Management (BPM)
Visualize/Control Your Processes
• Monitor processes you own
• Real-time process status
• Process specific comments
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Solutions – QAD’s Business Process Management (BPM)
Visualize/Control Your Processes
Visualize your processes
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Solutions – QAD’s Business Process Management (BPM)
Visualize/Control Your Tasks
• Your process To Do list
• Drill to application screens
• Take ownership of group tasks
• Release task to group
• Re-assign task
• Complete task
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Solutions – QAD’s Business Process Management (BPM)
Visualize/Control Your Tasks
Direct access to application function, with context
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Solutions – QAD’s Business Process Management (BPM)
Visualize/Control All Tasks & Processes
• Special screen for process managers
- Access restricted using menu security
• Control task assignments
- Re-assign tasks due to illness
- Manage distribution of tasks for a role
• Visualize all processes
- Track processes that are overdue
- Track processes your are responsible for
- Check the status of any process
• Define operational metrics for all processes
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Solutions – QAD’s Business Process Management (BPM)
Define Operational Metrics
Actively monitor your critical processes
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Solutions – QAD’s Business Process Management (BPM)
BPM & Process Maps
• BPM is not a Process Map replacement
- Process Maps cover high level module process
- BPM focuses on visualization & control
• Additional BPM links on Process Maps
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Relevant BPM process flow
My specific process tasks
My specific process instances
All process tasks
All process instances
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM Early Adopter
• Process templates available:
- Item, Customer, Supplier Creation
- Sales Order Credit Hold/Review
• Supported Versions
- QAD Standard Edition, .Net 2.9.4
- QAD Enterprise Edition 2011+
• Familiar QAD user experience
• Improve process visibility & control
• Deliver an “Effective Enterprise”
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM Road Map
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM Road Map
Business Process
Automation
Business Process
Measurement
Business Process
Modelling
QAD BPM EA
QAD processes only
Tailor to your business
QAD BPM LA/GA
Model QAD Enterprise Application processes
Measure performance. Analyze metrics.
New QAD processes available from the QAD Store
QAD BPM
Freedom to model and build new processes with non QAD process steps
Existing QAD EA Processes
New/Non QAD Processes
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM EA
• Early adopter phase
- Started April 2012
- Restricted to 4 QAD processes
• Item, Customer & Supplier Create
• Sales Order Credit Hold/Review
• Focus on visualization & control
• Limited availability after early adopter
- Controlled roll out
- Ensure customer success
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Solutions – QAD’s Business Process Management (BPM)
QAD BPM LA/GA
• Limited/General availability
• Process measurement
- Analyze process history
- Enhanced process metrics
- Drive process improvement
• QAD Store
- New QAD processes available to download
• Model your QAD business processes
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Solutions – QAD’s Business Process Management (BPM)
Summary
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Solutions – QAD’s Business Process Management (BPM)
Summary
• The Effective Enterprise requires streamlined
business processes
• Streamline your processes with QAD BPM
• With QAD BPM, your processes can be:
- Visualized
- Controlled
- Measured
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Solutions – QAD’s Business Process Management (BPM)
Next Steps at Explore
• Interested in BPM
- Talk to your Account Manager
- Talk to/contact me
• Richard Day: [email protected]
• QAD BPM Demonstration
- Today 4:15pm
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Solutions – QAD’s Business Process Management (BPM)
Questions & Answers
Richard Day
[email protected]
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www.qad.com
© QAD Inc 2012
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