The Monyetla Work Readiness Programme 2013

Report
The Monyetla Work Readiness Programme
Phase 3
Objectives of the Monyetla Work Readiness Programme
 Objective 1: To equip unemployed South Africans from the National Skills
Development Strategy target groups with the skills required to enter employment in
the BPS sector.
 Objective 2: To implement an employer-led consortium model to optimise
employment.
 Objective 3: To ensure the placement of at least 70% of learners in employment on
completion.
 Objective 4: To ensure the development of home-grown supervisors and managers.
 Objective 5: To encourage employers to complete remaining credits of the
qualifications.
1
TM
About Mudzi
 An established management consulting and project management company
 With a team of dedicated professionals who share the common value of
making a difference through people.
 We pride ourselves in our ability to create measured improvement of
performance and productivity for our clients.
 Based in Pretoria with offices in Newlands, Pretoria East
 Been involved in projects of similar magnitude with e.g. Standard Bank and
Vodacom
 Core Project team of 7 people will work with consortia on the project
2
Project roles
Steering Committee
the dti Project ManagerBPS Talent Development
Manager
Steering Committee – Appointed by the DG of the
Department of Trade and Industry
.
 Four nominees of the dti are the Chairperson of
the Committee; One nominee of the DHET (National
Skills Fund); One nominee of the DBSA (Jobs Fund);
Two members from Industry (nonvoting member);
One member of the public with expert knowledge and
experience in the industry due to previous experience
in managing BPS Skills development programmes
 BPS Talent Development Manager –Nomzamo
Ramutla
Mudzi Project Manager
 Monyetla
Magwenzi
Programme
Manager
–
Patience
 Monitors –Thandie Balfour, William Magwenzi and
Sbusisiwe Myeni
Mudzi Project Monitors
3
NSF
MOU
DTI
MOU
Jobs Fund
S
L
A
Mudzi Business
Consulting
Institutional
arrangements
Consortium
Contracts
Recruiter
SLA
Employer
SLA
Trainer
Learner contracts
Learners
4
Consortium Model
Employer
Accredited
Trainer
Recruiter
Learner
5
Level 4 Programme
6
Talent Development
JCS002-20051214
Objectives
Public funding will be weighted to providing skills and access to work for
the unemployed at entry and supervisor level
Initial objectives of the Talent
development pillar was to
train 30 000 learners as well
as 5 000 middle and senior
500
500
Snr
Snr
mgr
mgr
management candidates in
the sector and absorb as
11 000
000 Middle
Middle
Managers
Managers
many as possible of the
trained
candidates
into
formal employment in the
BPS
sector.
33 500
500 Supervisors/Team
Supervisors/Team
Leaders
Leaders
Mixed private
and investment
promotion
funding
Mixed
public, private
and investment
promotion
funding
Hence
Monyetla Work Readiness
30
30 000
000 Entry-level
Entry-level
Public
funding
Programme
7
Level 4 Programme
 Skills Training programmes, trainers, assessors and moderators should
be accredited with at least one these SETAs: INSETA, Services Seta,
BankSeta, FASSET, MICTS
 NQF Level 4 skills training programmes (encouraged to do the full
qualification), with a minimum of 68 credits and relevant to the industry
of the employer, nature of work to be assigned to the learner and BPS
sector
8
Business Process Services
Finance and Accounting Services (e.g.: accounting services, accounting
•
preparation and reconciliation, asset management, corporate claims
•
processing, loan application processing, portfolio analysis and management,
•
financial reporting, treasury and financial management, tax consulting and
•
compiling, tax management and auditing);
Human Resource Functions (e.g.: compensation and payroll administration,
•
recruiting and termination, education, and training and development),
Contact centres (e.g.: inbound customer service, inbound helpdesk, inbound
•
sales, inbound technical support, outbound data cleaning and data capturing,
•
outbound debt collections, outbound customer interview, research and
•
surveys, outbound telemarketing/sales, web sales and marketing, advertising,
creative
•
processes and marketing research services);
9
Business Process Services
Back Office Processes (e.g.: administration, data entry/preparation, data
•
entry – scanning and archiving, document management, translation and
•
transcription service, forms and report generation);
IT and Technical Services (e.g.: network management and maintenance,
•
software development and maintenance, Website design and development,
•
network maintenance, data conversion, -entry, -scanning, -administration and
•
-maintenance); and
Other Specialist Services (e.g.: knowledge process outsourcing, analytics,
•
engineering and design, asset management, infrastructure management,
•
logistics and fulfilment, procurement, transportation services, travel and
•
tourism booking and reservations, translation and transcription services, and
•
insurance industry functions).
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Requirements
Minimum number of learners is 40
One dedicated person to coordinate the project internally
Consortia must employ 70% of allocated learners for 12 months
The 80 day training period can only start upon signing of Learner Agreements, not
earlier.
Employed learners must be paid a salary / wage no less than their learner stipend and
aligned to market rates.
For every 6 learners trained, the employer must train and employ an additional 1
unemployed youth either at the same level as the rest of the learners or into a
supervisory level or higher at the employer’s cost
NQF Level 4 aligned training programmes (encouraged to do full qualifications)
registered with any of the following SETAs:-INSETA, Services, MICTS, BankSeta ,
Fasset, and relevant to BPS sector, to be run for minimum 80 days
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Funding breakdown
ITEM (budget line items except stipend are inclusive of VAT
@14%)
Training costs
COST (Rand)
R9,908.70
Learner stipend @ R75/day for 80 days
R6,000
Recruitment & selection
R1,749
Learner administration (by employer)
R2,279
External moderation
R1,300
Cost of programme per learner
R21,236.70
Participation
CRITERIA
Employer (BPS Operator; able to offer minimum of 40 learners at least 80 days of training that includes
workplace experience; and able to offer contracts of employment to 70% of allocated and TRAINED learners
for a minimum period of 12 months and to have 1 for every 6 learners trained and employed at the same level
as the other learners at the employer’s own cost ) - Registered South African Tax Payer
Trainer -SETA (INSETA, Services, MICTS, BankSeta, Fasset)-accredited training programmes at NQF Level 4
with a minimum of 68 credits, Training Provider; Assessors & Moderators registered with relevant SETA ETQA)
– Registered South African Tax Payer
Recruiter - Registered South African Tax Payer
Learner - (Unemployed, either Grade 12, diploma-holder or graduate; Under 35 years of age; South African
citizen; 85% black, 54% women and 4% people with disabilities)
The assembly of the consortia should take account of the National Skills Development Strategy, commitment to
Broad-based Black Economic Empowerment (BBBEE) and SMME development
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The RFP Process
Executive Summary
Element
Content
Summary
The names of the employers, recruiters, and
training providers in the
of
offering
consortium;
 A brief overview of each of the consortium members demonstrating their
collective ability to deliver the project successfully;
The number of entry level learners for which the proposal is being submitted;
The areas of the country and locations in which the training will take place and
where the learners will be employed;
The budgeted cost of the programme; and
Details of proposed Training Programme and the timing of the key deliverables.
Consortium details
Element
Content
Implementing
consortium
Describe your consortium, including its members and provide a detailed
description of working arrangements, including the roles and responsibilities of
each of the members;
Provide signed Letters of agreement by each consortium member to participate
in the consortium;
Provide an assessment of the capacity of the consortium to deliver the project;
Provide the contact details of the person representing the employer
organisation; should this person be different to the nominated project manager,
then Identify who the project manager will be for the consortium and provide a
copy of their CV that demonstrates their competence to perform this role;
Consortium details
Element
Content
Implementing
consortium
Provide full contact details of the persons representing the recruiter and the
trainer
 Provide evidence of applicable ETQA accreditation for the training provider;
Describe the manner in which the project implementation will be planned and
managed;
Set out the consortium’s processes and systems for organisation of work,
admin, quality control and monitoring.
Project approach and management
Element
Content
Project
 Identify who the project manager will be for the consortium and provide full
approach
and
management
contact details and a copy of their CV that demonstrates their competence to
perform this role;
 Describe how you understand the project objectives and scope;
 Describe your approach to achieving the objectives of the Monyetla Programme
outlined above;
Project approach and management
Element
Content
Project
 Set out the core tasks, specific actions, and timelines you will implement to
approach and
management
achieve the overall objectives in a project plan.
Include descriptions of the:
 Approach to learner selection, recruitment and induction;
 Breakdown of theoretical training, practical skills training and work place
training over the 80 day period;
 Approach to learner coaching and support;
 Approach to learner retention; and
 Strategies for learner placement.
 Provide a comprehensive analysis of key dependencies and risks identified
with implementation.
Recruitment, training and placement
Element
Content
Recruitment,
 Describe your Learner Selection policy and tools;
training and
 In particular, describe how you will target, recruit and select disabled
placement
learners;
 Describe your approach to curriculum documentation, assessment tools
and learning materials;
 Provide copies of your Training Certification with the relevant SETA;
 Provide CVs of the trainers (facilitators) who will deliver the training to the
learners and team leaders, supervisors and managers, demonstrating their
experience in the relevant Unit Standards with the relevant SETAs and in the
BPS Sector;
 Provide a description of the quality assurance framework for
implementation.
Deliverables
Element
Content
Deliverables
 Proposals must include a description of how, at least, the following issues
will be addressed and actions carried out:
 Establishment of consortium; consortium working arrangements; project
planning and budgeting; training programme details, curriculum, assessment
tools and learning materials; external moderation; design of learner
recruitment and selection process; learner recruitment & selection; training
delivery; learner placement in employment; assisting unplaced learners;
completing final report.
Budget
Element
Content
Budget
Show the budget breakdowns against the maximum budget available to
illustrate the following:
 Budgeted own funds invested;
 Budgeted project management costs;
 Budgeted training costs
 Show the allocation of funds to the consortium members;
 Describe the process for payment of funds from the consortium
nominated party to other consortium members and of stipend to learners.
Consortium roles
Employer
Trainer
Assessor
Trainer
Recruiter
Learners
Internal
moderator
External
moderator
Learner
Admin
Consortium Roles
Employer-Prime contractor with Mudzi Business Consulting (manages consortium)
Trainer-Sub-contractor to Employer (provides training content and delivery; internal
moderation; external moderation*)
Recruiter-Sub-contractor to Employer (sources and recruits suitable candidates for the
Programme)
Learners-enter into learner agreements with Employer (participate in Programme and
employment)
* Moderation by suitably accredited person who was not directly involved in the training or assessment process.
Project roles
Mudzi Project Manager: Patience Magwenzi
Monitoring and Evaluation:
Sbusisiwe Myeni
William Magwenzi
Thandie Balfour
Finance and Administration:
Burombo Mudumo
Submission
Two hard copies of proposals from employer-led consortia of employers,
recruiters and trainers should be delivered by 16h00 on 09 July 2013
Physical address: Ground Floor, Block D, Newlands Office Park, 261 Lois
Avenue, Newlands, Pretoria 0081
Proposals may not exceed 30 pages, including annexures.
Contact Information
Patience Magwenzi
Cell: 072 805 7483
Email: [email protected]
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