HOW TO CONTACT US 1. IT Service

Report
IT Service
Servicio
TIC
August 31th
2012
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PROVIDED IT
SERVICES
INFORMATION
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HOW TO
CONTACT US
2
WE CAN
HELP YOU
THE TEAM
3
THE TEAM
MIGUEL ÁNGEL
ROMÁN
IT TEAM
MANAGER
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HOW TO
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THE TEAM
CARLES
MARTA
JAVIER
DAVID
MIREIA
FRANCESC
GARCIA
MONTAÑES
ESCACENA
FERNANDEZ
DOMENECH
SERRA
ED1
MORNINGS
ED1
AFTERNOONS
ED3
MORNINGS
ED3
AFTERNOONS
EDSC
MORNINGS
EDSC
AFTERNOONS
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CONTACT US IF YOU NEED
IT ASSISTANCE
Configuring the wireless
network on your devices
Sending files to
printers
WE CAN HELP YOU
PROVIDED IT
SERVICES
Configuring your ESADE
e-mail account
Accessing to the
ESADE Intranet
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OF INTEREST
HOW TO
CONTACT US
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PROVIDED IT
SERVICES
OUR SERVICES
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OUR SERVICES
100Mb Mailbox
650Mb Network Folders (private home directory S: and
shared folder R:)
Access to ESADE Intranet
Wireless HotSpot (“esade”)
Scanner at MBASA room
3 XEROX printers and photocopiers on 0, 2 and 3 floor
VGA to DVI / MAC / iPad adaptors lending service
Touchscreens at the 12 MeetingRooms
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INFORMATION
OF INTEREST
THE BASICS
9
TUI CARD
Advantages
1. Print and make photocopies
on campus
2. Pay at the on-campus cafes,
restaurants and parking
3. Borrow material from the
library
4. Access to the Meeting Rooms
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You need to
ACTIVATE your TUI
card on the Intranet
for first use
You can top up your
card with cash at
ARAMARK coffee or
restaurant on the
ESADE Campus
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HOW TO PRINT
You can print from
1. Any computer of the Campus
2. Your personal laptop
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WHERE TO PRINT
0 Floor
2nd Floor
3rd Floor
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HOW TO CHANGE YOUR
PASSWORD
ESADE Intranet
1. Go to e-Office
2. Click «Password» at the
option list
3. A new window will appear.
Introduce your new
password.
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HOW TO FORDWARD YOUR
ESADE E-MAIL ACCOUNT
ESADE Intranet
1. Go to e-Office
2. Click «redireccion del
correo/Mail Forward» at the
option list
3. Follow instructions to
forward your Esade e-mail
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HOW TO REQUEST A USERNAME
CHANGE
ESADE Intranet
1. Go to Preferences
2. Click «Request a username
change» at the option list
3. Follow the rules and
instructions to request your
new username
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SERVICES
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650MB NETWORK FOLDERS
Advantages
1. They are secure in case of disk failure
2. The user does not depend on the
computer to work
3. Increased security against viruses
4. Access from anywhere
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TO REMEMBER
USERNAME:
E-MAIL:
[email protected]
[email protected]
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TO REMEMBER
www.esade.edu  e-Office
E-mail WebAccess: http://webmail.esade.edu
More info at: http://shared.esade.edu/infotic/Alumnos
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PLEASE NOTE
www.esade.edu/homepage/movingintoinnovation
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HOW TO
CONTACT US
HELPDESK
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HOW TO CONTACT US
1. IT Service: 3rd Floor (between 3D01 & 3D03)
FIRST WEEK: SPECIAL ROOM 1D03
2. Internal Phone number: 5555
3. External phone number: 93 567 66 99
4. e-mail address: [email protected]
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IT Service Help
Desk at MBA
Campus is open:
Weekdays
from 8:00h
to 18:00h
IT Service Help Desk at
Sant Cugat Campus is
open:
Weekdays
from 8:00h to 22:00h
Saturdays from 8h to 14h
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CONTACT US
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THANK YOU
Q&A
IT CREW
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CONTACT US
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