Samagra Samajik Suraksha Mission - AeGM Training

Report
CM SSSM
Orientation Training for District e-Governance Managers
Chief Minister Samagra Samajik Suraksha Mission
Samagra Samajik Suraksha Mission is a way for governments to use the
new technologies to provide people with more convenient access to government
information and services, to improve the quality of the services and to provide
greater opportunities to participate in the democratic institutions and processes.
These include gains in efficiency and effectiveness from better use and
management of information, whether in support of policy making or the
administration of programs. Intranet technologies offer the possibility of
establishing knowledge bases and cross departmental working.
Chief Minister Samagra Samajik Suraksha Mission is defined as
“the application of electronic means in
(1) the interaction between government and citizens and government and
businesses, as well as
(2) in internal government operations to simplify and improve democratic,
government and business aspects of Governance.”
Orientation Training for District e-Governance Managers
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Objective of CMSSSM
The department has identified the following objectives from the IT / egovernment initiatives
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To speedup the departmental process
To bring the efficiency and transparencies
To interconnect with other departments like Health, Education, UADD etc.
Accept complaints and resolve them within lowest time
All information about schemes should be available online and citizens should
have easy access to it.
Provide information on 24x7 basis
At least one computer set in each office should have Internet facility
Department should reach the remotest area of the state and services are
delivered through “Single Window System”
The department would like to publish the amount disbursed to the
beneficiary against each scheme through CM SSSM online application.
Orientation Training for District e-Governance Managers
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Benefits of CM SSSM
e-Governance can fundamentally change the way government operates and relates
to the stakeholders, for example:
1)
2)
Tighter integration of delivery networks
Horizontal integration within Government, across departments, organizationally and
functionally;
3) Change in role from that of an implementer to that of a facilitator; and
4) Citizens gain greater visibility and insight into Government activities.
5) It is the transformation of government to provide Efficient, Convenient & Transparent
Services to the Citizens & Businesses through Information & Communication
Technologies.
6) CM Samagra Samajik Surksha Mission is the continuous optimization of government
service delivery and governance by transforming internal and external relationships
through digital technology, the Internet and new media.
7) Timely and regular payment of pension & Cost and Time saving for beneficiary
8) Elimination of Middlemen.
9) Inculcation of saving tendency amongst beneficiaries
10) Introduction of new model enabled doorstep delivery of the govt. services.
11) SMS alerts keep the beneficiary updated about the status of their bank account
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E-Governance Prioritization Framework
1. It is essential the services of the department are provided through the gradual stages of
eGovernance. Investing in the right services is a critical factor for the success of the e governance initiatives and accrual of the benefits to the stakeholders of the department.
The move towards eGovernment should deliver key and tangible benefits to the
stakeholders of the department.
2. Department officials has followed a structured approach to identify what and when such
“e-enablement” should take place. We have implemented the approach of ‘Service Value
Analysis’ to arrive at ‘Implementation priority’.
1. Compile the List of Services
4. Prioritize the
Implementation of the
Initiatives
4 Way
Approach
2. Collect Information &
Statistics about the
Services
3. Prepare a Service value matrix
Orientation Training for District e-Governance Managers
End to End Process Flow
Orientation Training for District e-Governance Managers
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E-Governance Manager Support to
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Define and manage service levels
Manage third-party services
Manage performance and capacity
Ensure continuous service
Ensure systems Security
Assist and advise customers
Data availability far digitization, validation of data
Educate and train User and
Coordination with other department
Orientation Training for District e-Governance Managers
Orientation Training for District e-Governance Managers
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