Mediation and Billing

Report
BRBRAITT, JABALPUR
Overview of Billing
Filtered CDRs
Mediation
Errored CDRs
Billing
Error CDRs
Ex: 152
Error CDRs
Ex: 3412, 430,
440, 2070,
2076, 3377
Usage
Guiding
MCAP
SSA concern
Usage
Rating
CAP
Error codes:
• 152
• 3412
• 440
• 2076
Invoicing
Module
BIP
Mediation
Billing
Unbilled
Accounts
Mediation
Pending Time
gap
confirmations
Error 440
Unbilled
Accounts
Billing
Rating
issues/CDR
errors
Error 2070, 2076
Masterless
Invoicing issues
Error 152
ID2
P2-P3 mismatch
Configured CDR plan is different
from Source plan
Invoicing
Issues
Wrong charging of Sulabh
customers
Charging of min guarantee for PTs
Discounts are not attached by CSR
Wrong rating of calls due to plan
change
Usage
before/after
inactive
date
Invalid A/B
Number
CDRs/IPDRs
worth >
Rs.20/-
P2-P3
mismatch
No Plan
Error Clearance Process
Masterless cases – Error # 152
Usage is
received but
there is no
master
Broadband
Cases
• Offline modules is
provided for the SSA
• Error CDRs will be
cleared by running
the MIU
• Offline module is
provided to create
orders.
Role of SSAs in clearing Unbilled Accounts
Sub system involved
Dependency and sample
scenarios resulting in nonbilling
Role of SSA
Mediation issues
Pending Time gap
confirmations
SSA needs to confirm the Time
gaps published for the billing
period barring which the
accounts of the concerned
switch / SSA are kept pending
from billing
Role of SSAs in clearing Unbilled Accounts
Sub system involved
Dependency and sample
scenarios resulting in nonbilling
Role of SSA
Rating issues
CDR/IPDR Errors
(crossing the Rs.20/threshold)
SSA needs to give feedback
based on the error code*
Role of SSAs in clearing Unbilled Accounts
Sub system involved
Issues identified during Proforma
invoicing
Dependency and sample
scenarios resulting in non-billing
Role of SSA
Billed plan (Proforma billing) is
different from the actual plan in
Source system (due to plan
mapping issues during Migration)
SSA needs to confirm the plan to
be used with supporting order
copy i.r.o. plans specific to the SSA
Wrong charging of monthly
charges i.r.o. Sulabh customers
SSA needs to confirm the actual
charges to be applied for the given
case based on the exchange
capacity
Charging of Min. Guarantee
amounts for PTs which need not
be charged
SSA needs to verify if the case is a
VPT and confirm back
Handling of discounts which have
not been attached by CSR (For Ex:
Waiver of installation charges for
the NPCs booked during certain
period as per scheme announced
by BSNL)
SSA has to ensure that discounts
are attached to the plans by CSRs,
wherever required
Wrong rating of calls noticed after
proforma / after customer
complaints
SSA needs to confirm the plan &
pulse, rate to be applied to the
case along with supporting orders
Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Error code # 152
Details of Error
Role of SSA
Masterless cases
SSA needs to create master
(LL/BB) through offline feature in
CRM
Active/Inactive date mismatch
SSA needs to confirm if the usage
received before activation / after
inactivation of service is to be
charged against the service
P2 Vs P3 Mismatch (between the
network type received in IPDR and
that configured in CDR system)
SSA needs to verify if the given
userid belongs to the SSA or not.
Further SSA needs to confirm if
the BB user is P2 or P3 along with
the activation/inactivation dates
Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Error code # 3412
Details of Error
Role of SSA
Service suspended cases
generating CDRs
SSA needs to confirm if the CDRs
are to be charged against the
service in question for the period
of error usage after due
verification of the status of the
customer in switch.
Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Error code # 440
Details of Error
Role of SSA
No plan / product attached to
the service (mostly migration
issues)
SSA needs to confirm the plan /
product to be applied for rating
the CDRs during error usage
period.
Plan / product attached to the
service is not in sync with received
usage
SSA needs to confirm the plan /
product to be applied for rating
the CDRs during error usage
period.
Usage from Prepaid services like
FLPP, INPCOs etc.
SSA needs to confirm if the usage
against the customers having FLPP
/ INPCO plans is to be ignored
based on the actual status of the
customer in switch
Role of SSAs in clearing CDR/IPDR Errors
Type of Error
Error code # 2076
Details of Error
Role of SSA
CDRs having Invalid / Bad
target numbers
SSA needs to confirm the pulse &
rate to be applied against the
target numbers which are not
configured in CDR system. SSA is
expected to share the corporate /
circle office order basing on which
the route is opened. If the route is
not required to be continued,
necessary corrections are required
to be done in switch so as to
arrest such CDRs in future.
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