Emotional Intelligence

Report
Emotional
Intelligence
What Is It?
Why Is It Important?
How Do I Get It?
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Session Objectives
 Introduction to Emotional
Intelligence (EI).
 What Emotional Intelligence is and
is not.
 Key Components of Emotional
Intelligence.
 Why Emotional Intelligence is
important.
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Introductions
 Name
 What do you know about
Emotional Intelligence?
 What you hope to learn about
Emotional Intelligence?
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About Trigena

ICF Professional Certified Coach (PCC).
•
Founder and Owner – Peak Performance CCT, LLC.
•
•
•
•
20+ years working in Talent and Leadership Development
on a global level with a focus on developing and coaching
leaders.
Experience leading leadership development efforts within
organizations.
Experience with several personality and behavioral
assessments.
Experience coaching entrepreneurs, soloprenuers, business
leaders, teams, and coaches.
Mentor coach and coach trainer, author of A Coaching
All
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The Old Paradigm
vs
“Emotions are enmeshed
in the neural networks
of reason”
- Antonio Damasio
What is
Emotional
Intelligence?
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Ability to identify, use, understand,
and manage emotions in a positive
way to
 relieve stress
 communicate effectively
 empathize with others
 overcome challenges
 defuse conflict.
Emotional intelligence impacts
many different aspects of your
daily life, such as the way you
behave and the way you interact
with others.
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If you have high
emotional intelligence
you are able to
recognize your own
emotional state and the
emotional states of
others, and engage
with people in a way
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Emotional intelligence is
effectively blending
Thinking and Feeling
to make optimal
decisions.
Why is
Emotional
Intelligence
so important?
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The smartest people are not always
those that are the most successful
or the most fulfilled in life.
You probably know people who are
academically brilliant and yet are
socially inept and unsuccessful at
work or in personal relationships.
Intellectual intelligence or IQ isn’t
enough on its own to be successful
in life.
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IQ can help you get into
college but it’s EI that will
help you manage the
stress and emotions of
sitting for your final
exams.
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Importance of Emotional Intelligence
 Working Effectively with Others - navigate
the social complexities of the workplace,
lead and motivate others, and excel in your
career.
 Management of Stress – uncontrolled
stress can raise blood pressure, suppress
the immune system, increase the risk of
heart attack and stroke, and speed up the
aging process. The first step to improving
emotional intelligence is to learn how to
relieve stress.
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Importance of Emotional Intelligence
 Mental Health - uncontrolled stress can
also impact your mental health, causing
anxiety and depression. Inability to manage
emotions, promotes mood swings, which can
negatively impact relationships.
 Relationships - understanding your
emotions and how to control them allows
you to better express how you feel and
understand how others are feeling. This
ability forges stronger relationships, both at
work and in your personal life.
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Emotional Intelligence
Components
 Intra-Personal
 Inter-Personal
 Stress Management
 Adaptability
 General Mood
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Intra-Personal
Concerns your ability to know and manage
yourself.
Self Awareness – ability to recognize how you are
feeling, why you are feeling that way and the impact
you have on others.
Assertiveness – ability to clearly express your
thoughts and feelings, stand your ground and defend
your position.
Independence – ability to be self directed, self
controlled and stand on your own two feet.
Self Regard – ability to use your strengths and
weaknesses and feel good about yourself despite
weaknesses.
Self-Actualization – ability to realize your potential
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Inter-Personal
Your ability to interact and get along with
others.
Empathy – ability to understand what others
might be feeling and thinking. View the the
world through another person’s eyes.
Social Responsibility – ability to be a
cooperative and contributing member of your
social group.
Interpersonal Relationships – ability to forge
and maintain mutually beneficial
relationships, marked by give-and-take and
a sense of emotional closeness.
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Stress Management
Your ability to tolerate stress and control
impulses.
Stress Tolerance – ability to remain calm and
focused, to constructively withstand adverse
events and conflicting emotions without
falling apart.
Impulse Control – ability to resist or delay a
temptation or act.
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Adaptability
Your ability to be flexible, realistic and
solve a range of problems as they arise.
Reality Testing – ability to see things as they
actually are, rather than the way they wish or
fear they might be.
Flexibility – ability to adjust your feelings,
thoughts and actions to changing conditions.
Problem Solving – ability to define problems,
then move to generate and implement
effective, appropriate solutions.
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General Mood
Optimism – ability to maintain a realistically
positive attitude, particularly in the face of
adversity.
Happiness – ability to feel satisfied with life, to
enjoy yourself and others, and to experience
zest and enthusiasm in a range of activities.
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What does it take
to be a leader
in this context?
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Assessment
Take a few minutes and fill out the
Emotional Intelligence self assessment
Consider the following questions:
 What did you notice about your results?
 What do you need to stop doing? Start
doing?
 Given your results, what could you do to
move forward differently?
 How can you build upon strengths?
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Resolution
Step 1 – Think about a conflict/upsetting situation and
write down unpleasant feelings and behaviors that
occurred.
 What were you feeling?
 How were you acting?
 What behaviors did you exhibit?
Step 2 – Describe the trigger event. What happened
that caused the feelings and behaviors in Step 1.
Step 3 – Write down the self-talk and beliefs that
followed the trigger event in Step 2.
 What did you tell yourself?
 What was your “self talk”?
 What beliefs did you hold?
 What is the “story” of the situation?
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Solving
Step 4 – Examine alternatives to the self-talk
and beliefs in Step 3.
 What is fact and what is fiction?
 What could be other logical explanations?
 If you were an observer in this situation, what
might you see?
 If you were to give advice to another person,
what might you say that would provide
another perspective?
Step 5 – New Perspective. Based on Steps 14:
 What new perspective do you now hold?
 What shifts in belief have you made?
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Solving
 Step 6 - How will you show up differently
based on Steps 1-5?
 Based on your new awareness/perspective
how will you show up differently?
 What do you need to let go?
 What do you need to do differently?
 What is your powerful next step?
 Whose support do you need?
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Tips for Improving Emotional
Intelligence
 Connect to Your Emotions – having momentto-moment awareness of your emotions and how
they influence your thoughts and actions–
especially strong core emotions such as anger,
sadness, fear, and joy.
 Examine Motivations - understand your own
motivations and needs, get to the core driver of
your motivation.
 Use Emotions to Inform Decisions – do
you pay attention to your emotions and how do
they factor into your decisions?
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Tips for Improving Emotional
Intelligence
 Value Hardships and Setbacks – look for
meaning in hardships and setbacks. Search for
the silver lining and the lesson.
 Humor – Use humor to overcome hardships, be
playful in your approach and don’t take life or
yourself too seriously. When you loosen up, you
free yourself of rigid ways of thinking and being,
allowing you to get creative and see things in new
ways.
 Be Present – when working with others, be
present, don’t given in to mental multi-tasking.
Listen at a wholistic level.
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Tips for Improving Emotional
Intelligence
 Journal – Write down your thoughts, behaviors,
feelings and actions. Examine and look for
patterns.
 Slow Down – Slow down and take time to
understand and examine your emotions. Pause,
take a time out and ponder what is occurring
emotionally.
 Clear Values – Be clear about what you value
and what you don’t value. Once you are clear
about what is important to you, decisions become
clear.
 Practice makes Permanent – determine how
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you want to move forward and make it a daily
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Success Model
Knowledge
Integrate
Awareness
Apply
Practice
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Sources and Recommended
Readings….
 The EQ Edge: Emotional Intelligence and
Your Success
 The Emotional Intelligence Quickbook
 Working with Emotional Intelligence
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So What…Now What?
 What is the one thing you are
taking away that you can
implement immediately?
 What will you do differently
as a
result of this new
information?
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