WELCOME to CUTTING EDGE PIZZA Bob Hoover Vice President of Operations Turn Off or Silent Your Cell Phone INTRODUCTION • • • • NAME Last place of employment Why I want to work for Little Caesars? What’s my favorite flavor of ice cream? The PROMISE… The PROMISE… • Serve EVERY customer with a SMILE… The PROMISE… • Serve EVERY customer with a SMILE… – Direct EYE contact The PROMISE… • Serve EVERY customer with a SMILE… – Direct EYE contact – Sincere SMILE The PROMISE… • Serve EVERY customer with a SMILE… – Direct EYE contact – Sincere SMILE – Friendly GREETING • “Hello! Welcome to Little Caesars.” The PROMISE… • Serve EVERY customer with a SMILE… – Direct EYE contact – Sincere SMILE – Friendly GREETING • “Hello! Welcome to Little Caesars.” – Brief conversation during transaction. Create a interaction, not just a transaction… – Thank the customer • “Thanks for choosing Little Caesars!” • “Enjoy that pizza!” The PROMISE… Serve EVERY customer… with a PERFECT pizza… The PROMISE… Serve EVERY customer… with a PERFECT pizza… • Always HOT & FRESH! • EVERY HNR pizza MUST be time marked! • NEVER serve a pizza past its shelf life! • Pizza Test: Would you serve it to YOUR Mom??? The PROMISE… Serve EVERY customer… in less than 30 seconds EVERY time! The PROMISE… Serve EVERY customer… in less than 30 seconds EVERY time! – This means EVERY HNR customer should be able to enter our store…purchase their pizza, etc. and be walking out in 30 seconds or less!!! • We MUST be HOT & READY at ALL times! • Fast and efficient counter service! Philip Claire Director of Training CUSTOMER SERVICE POLICY • The policy of Little Caesars / Cutting Edge Pizza is to conduct a successful business, providing a high quality product with service and value to customers while maintaining profitability • We will give superior service to all of our customers every day, fulfilling our commitments to them by providing: 1. 2. 3. 4. Friendly, courteous service High quality products In a clean environment Competitive prices Training • We will have a team of trainers who will be assisting you in your training • Tools in the store to help speed along your development – C.A.R.D.S • Caesar Advanced Rating Development System – Job Helpers – O.R.G • Operational Resource Guide Patti Sharasheff Human Resources Director HISTORY of LITTLE CAESARS & who CUTTING EDGE PIZZA is… CORPORATE LITTLE CAESARS • • • Little Caesars was founded in 1959 by Michael & Marian Ilitch with one restaurant in Garden City, Michigan Today, Little Caesars operates nearly 3,000 company-owned and franchised restaurants in the United States and throughout the world Little Caesars corporate offices are located in Detroit, Michigan CUTTING EDGE PIZZA IS AN INDEPENDENT FRANCHISE OF LITTLE CAESARS. • We are the 2nd largest Little Caesars franchisee, with 49 stores and approximately 500 employees in 6 states (North & South Carolina, Virginia, Maryland and Connecticut) and now Massachusetts • Our corporate office is located in Hartford, CT CUTTING EDGE PIZZA • Terry Huffman formed Cutting Edge Pizza in 2001 and is the present owner. • Terry started working at Pizza Hut to pay his way through college and eventually climbed the corporate ladder to a position as Regional Vice President, overseeing 400 stores in the Midwest, and was responsible for over 1,000 Pizza Hut restaurants. POLICY…PROCEDURES & PAPERWORK… YOUR EMPLOYMENT RELATIONSHIP Cutting Edge Pizza is an “at will” employer. That means: • The company can terminate the employment of any employee, with or without cause, and with or without notice • Likewise, employees can terminate their employment, with or without cause, and with or without notice PAY SCHEDULE • Our work week begins on Tuesday and runs through Monday. • We get paid bi-weekly. Payday is every other Tuesday. – Distribution of checks will be available when the store receives its payroll on Tuesday. • Your Manager distributes payroll checks. • We do NOT “hold back” a paycheck! • DIRECT DEPOSIT is available… DIRECT DEPOSIT • Cutting Edge Pizza offers DIRECT DEPOSIT to ALL employees. • Can enroll at any time. • A direct deposit can be deposited into a maximum of three accounts. • “What if I don’t have a checking account?” TIME CARDS • Every employee is required to properly clock in and out on the POS system • All employees will clock in at their scheduled time…in full uniform and ready to work • If for any reason you fail to clock in or out only your supervisor can adjust the time you work in the POS system INTRODUCTORY PERIOD • All Cutting Edge employees serve an introductory period at the beginning of their employment. • This period gives you an opportunity to decide if you want to work for the Company, and it gives the Company time to observe your performance. • Usually, the introductory period is 90 calendar days, but it can be extended or reduced at our discretion. • Toward the end of this period, your Manager may meet with you to discuss your performance and the Company’s decision to continue or terminate your employment or to extend the introductory period. CHANGE in PERSONAL STATUS • If YOU have a change in YOUR… – Name – Address – Tax Status – Or any other information necessary to maintain proper employee records… …it is YOUR responsibility to complete a STATUS CHANGE FORM and submit it to your supervisor with the necessary changes. FINAL PAYCHECK upon SEPARATION • Upon your separation from the company, whether it is voluntarily or involuntarily, your FINAL paycheck will be mailed to your home address • If you are enrolled in DIRECT DEPOSIT, your final wages will be paid by PAYROLL CHECK CELL PHONE POLICY • The use of cell phones in the workplace is strictly prohibited by all restaurant employees. • The store phone is not for personal calls either; however, if someone needs to reach you in the event of an emergency they should contact you through the store phone. • One-on-one contact with our customers is critical. When employees put their cell phone calls above work, they send a message that we have a lack of respect for the customer. • Employees are paid to work, not to make personal phone calls, even if the calls are made on their personal cell phones. • Due to the nature of their positions, the General Managers & District Managers are excluded from this policy. • Violation of this policy will result in disciplinary action, up to and including termination. 401K PLAN • Employees are eligible after one year of continuous service. • Must be at least 21 years old. • Plan is administered by American Funds. • Cutting Edge Pizza will make a safe harbor matching contribution equal to 100% of what you contribute up to 4% of your pay. • Open enrollment is in January and July STARBRIDGE INSURANCE • All New Hires are offered the opportunity to enroll in STARBRIDGE • Must enroll within 31 days of hire • 3 Level Plans available • Plans start at $20.90 bi-weekly • Open enrollment in July • Coverage will begin the 1st day of the pay period following your 1st payroll deduction SEXUAL HARASSMENT POLICY • Cutting Edge Pizza is committed to providing a work environment that is free of all forms of sexual harassment • The company does not tolerate any form of harassment • Sexual harassment is defined generally as… unwelcome sexual advances, requests for sexual acts or favors, and other verbal or physical conduct of a sexual nature SEXUAL HARASSMENT (continued) • EXAMPLES include, but are not limited to obscene jokes, pictures or objects sexually suggestive or insulting comments or contact • It is illegal and against Company policy for an employee to harass a customer, supplier, franchisee, vendor or another employee • Any employee who engages in any action or conduct constituting sexual harassment will be subject to disciplinary action up to and including termination of employment SEXUAL HARASSMENT – Reporting Procedure… • Cutting Edge Pizza is committed to enforcing its Sexual Harassment Policy at all levels. All members of management are accountable for the effective administration of this policy. • We take all reports seriously and will respond promptly to insure a confidential, objective investigation. • An employee who believes that he/she has been the subject of sexual harassment should report the alleged incident(s) IMMEDIATELY to their Restaurant Manager. SEXUAL HARASSMENT – Reporting Procedure (continued)… • If the incident involves the restaurant manager, contact the next level of management, Corporate Human Resources or the Ethics Hotline. • Employee registering the complaint will prepare an individual written statement of the alleged incident(s) and an investigation will be done. • There will be no discrimination or retaliation against any employee registering a complaint. SEXUAL HARASSMENT – Corrective Action… • If the final outcome of the investigation shows that the alleged offender committed sexual harassment, the employee will be disciplined in a manner consistent with the severity of the harassment • May include, but is not limited to a verbal warning, a written warning, a suspension without pay, transfer, demotion or termination of employment • Should the results of the investigation prove to be inconclusive, all parties involved will review this policy with the understanding that any violation of this policy in the future will call for immediate disciplinary action and/or termination POST ACCIDENT DRUG SCREEN • Any employee involved in a work-related accident must inform their Manager immediately, and seek medical attention. • In conjunction with the necessary medical treatment they will be required to have a post accident drug screen performed. POST ACCIDENT DRUG SCREEN (continued) • Any employee who tests positive for alcohol or illegal substances will be immediately terminated from Cutting Edge. In addition, any employee who refuses to submit to the testing procedure will be immediately terminated. • Once again, our goal is to provide a safe working environment for all employees, protecting employees and company property, in order to continue our dedication to the highest quality standards and continued growth. SHAKER BOARD CONTEST • Who is the BEST Shaker Boarder in the country? • The 3 best compete in Las Vegas every year!!! • Prizes: $1000…$1500…$2500!!! Grand Opening and Daily Sharkerboarding Grand Opening and daily Shaker Boarding • When you are shaker boarding, you are the first impression of the store. • Purpose of a shaker boarder, is to draw the attention of drivers going by • The shaker boarder acts as a live billboard • Uniqueness draws the most attention and creates buzz and excitement – Mentions on twitter, facebook, youtube Grand Opening and daily Shaker Boarding When you are shaker boarding, you are the first impression of the store. • • • • • • Always have a smile. Never talk on your cell phone (same rules apply as in store) Earphones are ok. Keep it lively, tasteful and engaging with drivers. Shaker boarding is not sign holding, continuous movement Be unique. Purpose of a shaker boarder, is to draw the attention of drivers going by to our message • It is a fact, that 70% of Americans do not know what they are having for dinner that night by 4pm. • We deliver a convenient and quick solution to that. • A shaker boarder impresses upon drivers these types of actions. Grand Opening and daily Shaker Boarding Uniqueness draws the most attention and creates buzz and excitement (which = sales!) • Many shaker boarders become known icons within their community • If impactful enough, many passersby mention the individual in tweets, facebook comments or texts to friends. This is great as it gets the location mentioned via social word of mouth. • Our current Facebook (LittleCaesarsCEP) and You Tube (Little Caesars CEP) host videos and pictures of current employees having a blast while shaker boarding. • No idea is bad! Be sure to share it with your GM! We have one who sets up a drum kit and plays, many who dance, and some who use the shaker board as a prop and teach themselves to spin and toss it. • Have FUN with it! Employee X General Manager SCHEDULE & ATTENDANCE • You will be required to provide your supervisor with a schedule of your availability at the time of hire • As an employee, requests for days off for a vacation or a special event should be directed in writing to the scheduling supervisor at least one week prior to the schedule being posted • Once the schedule is posted, all changes are to be made by the restaurant manager ONLY • You may not make any requests off on Halloween, Super Bowl Sunday, Easter or New Years Eve HOLIDAY CLOSINGS • Cutting Edge Pizza’s restaurants are closed on Thanksgiving Day and Christmas Day SCHEDULE & ATTENDANCE • You will be required to provide your supervisor with a schedule of your availability at the time of hire • As an employee, requests for days off for a vacation or a special event should be directed in writing to the scheduling supervisor at least one week prior to the schedule being posted • Once the schedule is posted, all changes are to be made by the restaurant manager ONLY • Since each employee has different skill levels at each of the stations, you may not switch shifts with another employee without first obtaining permission from the restaurant manager SCHEDULE & ATTENDANCE (continued) • As an employee, you are not guaranteed a certain number of hours per week. (As a guide, the most productive people will get more hours.) • The schedule will be based on your availability, job performance, and the sales volume of your restaurant. You may be expected on occasion to work at other restaurant locations. • Absenteeism and tardiness can be a problem that affects everyone from customers to management and co-workers. SCHEDULE & ATTENDANCE (continued) • You are expected to regularly report for work as scheduled and on time. • All employees should report to work no more than 15 minutes prior to their scheduled shift in a complete, clean uniform, ready to work. • If you are going to be late or absent, you must personally notify management, by a phone call, at least one hour prior to your scheduled starting time. DRESS CODE • You are a representative of Little Caesars / Cutting Edge Pizza and are expected to present a positive professional image whenever you are at work • Cutting Edge Pizza will provide you with a uniform shirt, apron, hat and name tag • Your uniform must be clean whenever you are working UNIFORMS • The uniform shirt must be washed and pressed before reporting to work. • The uniform shirt must be tucked in at all times. No colored or print shirts are to be worn under or over the uniform. (Only black or white shirts will be permitted to be worn under the uniform shirt.) • The apron should be worn in food production areas to help keep your uniform clean. • Hats/visors are to be worn properly at all times, as this is a health code requirement. SLACKS / SHORTS • Crew members and restaurant management are requested to wear solid color black or khaki “dress” pants. Jeans, stretch pants, or corduroys are not acceptable. (Shorts for crew members are acceptable at some locations.) • Shorts, when permitted, can be no shorter than 3” above or below the knees and must have a proper fit. (Extremely loose or tight garments will not be allowed.) • No “Capri” pants or “cargo” pants/shorts are allowed. • Belts must be worn. (Large belt buckles are not permitted.) Pants must be pulled up on hips & belt tightened. SHOES / SOCKS • Employees are required to wear sturdy foot wear with skid resistant or slip resistant soles and low heels • Open toed shoes are dangerous and not allowed • No boots or “slipper-type” shoes allowed • White or black socks that cover the ankle must be worn with slacks or shorts. Shoe laces must be tied • An employee who reports to work in violation of the previously mentioned dress code policy will be sent home to change SHOES for CREWS • The program allows you to purchase shoes that are specifically designed to protect you from slips & falls. • Available at a 12-20% DISCOUNT and PAYROLL DEDUCTED. No cash needed! ORDERING SHOES is EASY! 1. Fill out the Shoes for Crews Order Form. Be sure to sign the form. (Without your signature, we will not be able to process your order.) 2. Give the form to your Restaurant Manager. 3. Shoes will be ordered and shipped directly to your work location. The cost of your shoes minus $5.00 will be payroll deducted over two (2) payroll periods. You must be employed for one month to take advantage of payroll deduction. Shoes are guaranteed for 60 days and can be returned for exchange or refund. NAME TAG • All employees, including management, should wear name tags on the upper right-hand side of the uniform shirt JEWELRY • Do not wear rings other than wedding or engagement rings • No body piercing jewelry of any kind will be allowed. No one will be permitted to wear more than one (1) small studded earring at the discretion of the supervisor • Necklaces and chains must be worn under the uniform shirt or not at all • Make-up is to be kept to a minimum HANDS • Keep them clean HANDS • Keep them clean • Fingernails must be trimmed, clean and wellkept • Artificial nails are prohibited (This is a Health Department Violation) HAIR • Hair is to be clean & neat • All male employees will report to work clean-shaven • Beards will not be permitted except when required for medical reasons • Neatly trimmed mustaches and goatees are acceptable • Employees with shoulder-length hair or longer are required to tie it neatly back, into a “ponytail” before putting on their hat • Hair dyed in unnatural colors (green, pink, blue, purple, etc.) will not be allowed Questions? THANK YOU! THANK YOU!