2 - Directions Online Career Service

RSA – Apprentice Programme
What is the Apprentice Programme?
The apprenticeship programme is a tailored 3 year programme, training us up to
be commercial underwriters within our field.
An underwriter assesses all kinds of risks, and then decides whether they want to
insure them and what the terms and premium are around this insurance.
In our Croydon office where the Apprenticeship takes place, the types of cover
we offer are:
- Property & Packages
- Professional Indemnity
- Motor
- Liability
- Property Owners
A typical task we could have on a day to day basis, is looking at different
cases provided to us by Brokers, and deciding whether or not we would like
to insure them, and identifying what the main risks are around insuring them
Our Customers from across the Group
Our Customers – RSA
business with
some of the strongest
brands with over 20
We are the official insurers of the Bond film stuntmen
We insure world famous icons such as the Houses of Parliament,
the Royal Albert Hall and Tower Bridge in London
We are the world’s leading Renewable Energy (RE) insurer
We insure every drop of milk in Denmark
We insure the paper that makes all the newspapers in Scandinavia
We’re real football fans! We insure Anfield, Emirates, Old Trafford,
Stamford Bridge, St James’s, Blackburn and Watford football grounds
How did we start at RSA?
Luckily, we both had relatives within RSA who told us about the apprentice
programme last year as this was the first year they had run it and we hadn’t
heard about it.
This is NOT in anyway going to hold anyone back from applying who does
not know someone who works in the company however, as the other 2 of our
apprentice colleagues did not know anyone within RSA and were very
We all attended an assessment day last June after our A levels where we
were evaluated on our communication skills in a group task, our technical
knowledge in a case study and finally a formal one on two interview. After
finding out we were successful, we then started the job in September
(meaning we could still have our summer holidays!!)
Neither of us particularly knew what we wanted to do after A-levels and
weren’t set on going to uni without a focus of what we wanted out of it. We
had never considered a career in insurance, but the apprentice programme
sounded so well supported that it was an opportunity we couldn’t afford to
What skills do you need?
A self-starting, assertive attitude towards personal development, a passion
for continuous improvement and the learning agility to make it happen
Positive outlook, drive, energy and enthusiasm
Excellent customer focus including demonstrated ability to understand
customers’ needs and build positive relationships
The ability to create positive and collaborative working relationships
Have bright ideas
Ability to be able to deliver Brilliant Service
Common sense!
What have been our highlights?
Achieving our Licenses in our particular fields after 6 months meaning we can write
new business
Having a lunch with Adrian Brown who is our UK CEO and also consecutive
meetings with Jon Hancock who is the Managing Director of Commercial business
Having regular meetings with our assigned Mentors holding senior positions in the
company, giving us advice throughout and allowing us to meet a whole new group of
influential people
Spending some time among the other departments in RSA to learn about the
company in a bigger picture
Attending broker meetings
Passing our CII Exams and progressing towards a Diploma in Insurance
Thank you!
If you have any questions then please feel free to ask us at the
end of the presentations

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