University of Tennessee at Chattanooga IT Master Plan 2013-2014 Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 1 Establish an IT Governance Model Had first meeting. Laying foundation Next meeting August 2. Hire Campus Technology Leader Done 3. Create Technology Organization Implemented first phase realignment which included adding ARC Continue to look for centralization opportunities 4. Technology Purchases/In Take Process We have started to centralize, standardize, and consolidate university technology purchases Look for further opportunities including centralizing all computer purchases through IT Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status 5. Student Technology Fee Budgeting Process CIO is in the process of reviewing all Tech Fee requests for next year. 6. Technology Reassessment/Refresh Next Steps CIO will make recommendation to Provost and CFO. CIO is working with Student Technology group to gain their advice We are handling this Hope to get central funding piece by piece currently. to replace the oldest Several labs have been computers on campus and replaced but I large scale start to establish a 4 year refresh and renew plan refresh for all computers. has not been implement We are also hoping to test for computers and some staff members in the classroom technology fall using virtual desktops. Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status 7. Technology Spending and Reporting 8. Enhance Customer Care Next Steps In all campus meetings I Will continue these things show the IT budget and and will add more how we are spending the information to the new IT resources in addition to website. why we are making such investments. Created Customer We will be filling for a Level services task force One Baldridge award and continuing to try and make it part of the culture. Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 9. IT Service Catalog In process. Will be rolled out with new website. 10. Network Access We have made modifications to Bradford that make it easier for UTC students, staff and faculty to sign on to wireless. We have added EDURoam so that people that are from another high education campus can sign on as if they were on their own campus Still working on establishing better less cumbersome guest wireless access Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 11. Next Steps for Banner We continue to support many more add-ons which has not allow for the Banner team to relax much. 12. Technology Asset Management We are looking at a better system to handle this. We are making such all technology is tagged that we are aware of regardless of the $1,500 threshold Continue to look for ways that we can increase and assist student achievement. We hope to have Degree Compass up and running during the fall to help this. We need to establish a system to do this. Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 13. Computer Lab Management We have been tracking all computer lab usage for the past 10 months and have statistics on what applications students are using, and overall usage of the labs. We have already used data to look at what labs can be virtualized. We will continue to look for more opportunities. We are looking at what desktop management tool will be the best fit for the UTC computing environment. We will hopefully move forward with a solution in the fall. Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 14. Network Convergence and Architecture We have upgraded the network core to handle 10 gig. We continue to install fiber so that all buildings have at least 1 gig to the building. 15. Annual Systems Review We have a technology review board. We have already consolidated a fair amount of servers over the past year. Continuing to make investments that will all the campus to fully be able to utilize 10 gig connectivity when we make the upgrade. Probably in 2 or 3 years. Hopefully we can centralize more servers and relocate them in the secure air conditioned data center in Hunter Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 16. Promote a culture of continuous improvement We are working hard to increase the way we do our job and how we do it. 17. Technology News and Updates CIO hosts two meeting each month (CIO Townhall meeting for IT and Participate IT and an Ask the CIO Meeting. We also send out biweekly IT Newsletters, an Annual Report and regular email communications to campus More professional development and more campus exchanges. In the next few months the IT team with visit UGA and hopefully several others. The new website will have a larger section dedicated to communicate and updates. We will have a project status section where we will indicate what projects IT is working on and how far along they are. Helpdesk: (423) 425-4000 IT Master Plan Summary Number Initiative Title Status Next Steps 18. Systems Dashboard The Systems group is working on this. We hope to have something up by fall that shows what systems are working and what are off line. 19. Website Redesign 4/5 done August 1st goes live 20. Technology Computer Training 21. UTC Employee Training Created a group responsible for IT is working with HR on this. Helpdesk: (423) 425-4000 We are repurposing someone to have at least 2 training offered this next semester. Need to develop a plan.