Gartner Service Definition_Cloud Research_Enterprise IT

Report
Gartner G-Cloud Service Definition
Cloud Research: Gartner for Enterprise IT Leaders — Workgroup Essentials Member (EITLESSWGM)
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Service Description
Key Benefits
■
Gartner for Enterprise IT Leaders Workgroup Role is for senior IT
leaders in large, complex enterprises who are managing IT functions for
a business unit or the entire enterprise. This provides access across all
of Gartner’s role based research to a workgroup. The Service is
managed by a Gartner Leadership Partner and Client Manager who will
tailor program Deliverables to the unique needs of each Member.
■
The Cloud offerings from Gartner are built on the expertise of our 890
research analysts and 500 consultants; the world’s largest repository of
knowledge on the business of IT. 117 analysts have expertise in the field
of cloud with our database of IT research containing 1,400 research
reports providing specific guidance on best practice for cloud deployment
and strategy. Gartner covers all aspects of cloud including crucial topics
such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS),
Software as a Service (SaaS), cloud sourcing, cloud security, cloud
strategy, cloud governance and IT cost optimisation through cloud.
■ Gartner for Enterprise IT Leaders (EITL) is a membershipbased service for CIO direct reports that combines expert
coaching with pragmatic Gartner research and the real-world
experiences of peers. Tailored exclusively to professionals in
IT leader roles, EITL is based on Members' or "Leaders'"
individual value plans tied to their key initiatives.
With Enterprise IT Leaders Workgroup Portfolio, Leaders now
have the opportunity to share their Gartner relationship with
their working teams, comprised of "Workgroup Members.“
■ WORKGROUP ESSENTIALS: Enables Workgroup Members
to select and share research documents with other Members
within a shared allocation of documents.
Key Deliverables
Price
■
Gartner Core IT Research
■
Analyst Inquiry
■ Gartner will bill a firm fixed price of £4,600 excl. VAT, incl. all
expenses for this service.
■
Role-Specific IT Research
■
Benchmarking Analytics IT Key Metrics Data
■
Selected Vendor Reports
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
■ The service is provided for one licensed user for a period of
12 months.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Full List of Deliverables
The Gartner for Enterprise IT Leaders Workgroup Essentials Member Add-on (the “Service”) permits Licensed Users of Gartner for
Enterprise IT Leaders Workgroup Essentials (the “Base Service”) to add additional Licensed Users (“Add-on Workgroup Members”) to
the Workgroup.
The Add-on Workgroup Members receive the following Deliverables:
■ All of the Workgroup Essentials Deliverables to which the Workgroup Essentials Leader is entitled under the Base Service, with the
following exceptions:
■ Add-on Member may participate in Analyst Inquiry provided his/her Workgroup Leader schedules, manages, and leads the Inquiry
session.
■ Summit Event Ticket is not included.
■ Each Add-on Member is entitled to (a) unmetered access to Weekly Picks, News Analysis, and Webinars; and (b) unmetered access
to Gartner Research documents provided as part of the Base Service, as follows:
■ Shared Document Allocation – Share in a total document allocation equivalent to 20 (twenty) Gartner Research documents times the
number of Members in the Workgroup.
■ Reversals – Up to 20 (twenty) reversals (to reverse a debit of specific documents) during the subscription term.
Additional Terms & Conditions
The Add-on Member must be a direct report of the Gartner for Enterprise IT Leaders Workgroup Essentials Leader or part of the
Workgroup Essentials Leader’s cross-functional team.
This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage
Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Full List of Deliverables
■ Gartner Assigned Service Delivery Team
■ Analyst Inquiry
■ One Annual Onsite Meeting
■ Facilitated Networking and Peer Community Events
■ Gartner for IT Leaders Research and Related Content
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Information Assurance
Backup Restore and Disaster Recovery
■ Gartner possesses analysts and consultants with various
security clearances, or we will, within reason, acquire those
clearances as the client demands.
■ The Gartner service under discussion does not require
Gartner to manage or store any critical client data.
■ Gartner associates are bound by very specific rules around
client confidentiality and security given that our clients reveal
to us their greatest challenges and difficulties in order that we
can help and support them most effectively.
Data Restoration
Service Migration
■ No client data is retained by Gartner as part of the client’s
access to this service and therefore there is no data
restoration process related to this service.
■ There is no need for a Service Migration plan given the nature
of the service under discussion.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Onboarding
Offboarding
■ Gartner offers an onboarding service.. The New Client
Onboarding team will onboard new licensed users to
Gartner’s services and will provide a web tour, tips on how to
find research and how to request reports, data cuts or inquiry
with analyst.
■ Gartner does not offer offboarding services, however, named
licence holders can be changed during the period of the
contract through [email protected]
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Pricing
Ordering and Invoicing Process
■ Gartner will bill a firm fixed price of £4,600 excl. VAT, incl. all
expenses for this service.
■ Gartner will bill for 100% of the fees at contract signing.
Financial Recompense Model
Termination Terms (by Consumer / by the Supplier)
■ In the event that a Service does not meet the specifications
set out in the applicable Service Description, the breach will
be handled in accordance with the Liability and Termination
terms set out in the Call-Off Agreement.
■ Services may be terminated only for material breach by either
party, upon 30 days prior written notice, if the breach is not
cured within the notice period.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
■ All invoices are payable net 30 days from date of invoice.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Service Management
Service Constraints
■ Gartner for Enterprise IT Leaders (EITL) is a membershipbased service for CIO direct reports that combines expert
coaching with pragmatic Gartner research and the real-world
experiences of peers. Tailored exclusively to professionals in
IT leader roles, EITL is based on Members' or "Leaders'"
individual value plans tied to their key initiatives.
■ Minimum of 3 Workgroup members per Workgroup Leader
Service Levels
■ This is not applicable to this service.
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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Gartner Service Definition —
Enterprise IT Leaders —
Workgroup Essentials Member (EITLESSWGM)
Training
Trial Service
■ Training is not included, however, the ‘Onboarding Service’
will provide the user with the skills and knowledge to
effectively use the service.
■ Gartner does not offer a trial service option in relation to this
service.
Consumer Responsibilities
Technical Requirements
■ This service is subject to, and governed by, the Gartner
Events: Online Registration Terms & Conditions section and
the Usage Guidelines for Gartner Services of the Gartner
Terms & Conditions document accompanying this service.
■ Gartner.com allows 24/7/365 access to our research and
supports all revisions of Internet Explorer (plus Google
Chrome, Firefox and Safari) – any browser that supports
HTML5 – with no client installations required..
■ Each Gartner report is presented in a printer-friendly Microsoft
product format (e.g., .pdf or .xls).
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner is a registered trademark of Gartner, Inc. or its affiliates.
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