Developing Effective interview skills

Report
DEVELOPING EFFECTIVE
INTERVIEW SKILLS
Presented by Kevin George
What not to do!
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Interview 1
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Interview 2
You Got the Interview!
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You have an interview…..so remember –
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You only get an interview if the interviewer thinks you can do
the job
You are in total control of the information you give about
yourself.
 Be prepared…may have a group interview or individual
What is the interviewers objective ?
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Can you do the job ?
Will you do the job ?
Will you ‘fit in’ ?
What is your objective ?
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Objectives

Their Objectives:
 an
opportunity to assess you and determine your
 suitability for the job
 a means of assessing your abilities/skills/interest
and motivation
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Your Objective:
 To
tell them Why you should get the job?
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Phases of the Interview
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“Settling In” - relaxing small talk
“Business” - obtaining information about the
applicant
“Over to you” - providing information to the
applicant; Q’s invited
“Closure” - Interviewer thanks candidate and
explains the next move
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Preparation
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15 minutes early gives you time to…….
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Find location
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May have a lot of people around so you need to look for them at
the Conference
Relax & freshen up etc.
Read additional information
Have plenty of resumes with you to give each person if
needed
Have job description in front of you and know who you will
be meeting with if possible
Take in the atmosphere

Many people walking by and busy
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Having a Great Interview

Seven Steps to a Great Interview:
 Step
1: Do Your Homework
 Step 2: Build Confidence
 Step 3: Make a Great 1st Impression
 Step 4: Establish Credibility
 Step 5: Answer Questions
 Step 6: Ask Questions
 Step 7 : Follow-up after the interview
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
What Interviewers Look For
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Confidence
Credibility
Competence
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Step 1: Do Your Homework
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Research
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Web…Google it
Ask Around
Check it Out
Have questions from research that you don’t know or are
curious about
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Build Confidence
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Step 2: Build Confidence
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Why interviews make us nervous?
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A Little Anxiety is a GOOD Thing
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Preparation Focus
Heightened Performance
Overcoming Interview Anxiety
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(F.E.A.R., ‘what if’ worries, judgments)
(Preparation! & Practice!)Competence
Develop Rapport: BE POSITIVE!
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Make it a conversation…not an interrogation
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Free Flowing conversation
Use transitions to talk about your qualifications
Confidence not cockiness
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Make a Great First Impression
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Step 3: Make a Great First Impression
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You Never Get a Second Chance to Make a First Impression
Interviews may be won / lost in the first few minutes
What hurts you
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Your appearance is all wrong
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Men: Dark Suit, Collared Shirt, Tie, Dress shoes, Dress socks
Women: Business Suit or Proper Dress
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Avoid too much perfume/cologne
Women keep makeup natural/minimum
An obvious lack of confidence
Nothing much to say
Lack of job / employer knowledge
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Make a Great First Impression
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Proper etiquette and posture
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Introduce self and offer your hand in introduction
Fact:
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Body language, including voice, accounts for much of a person’s first impression
Non-verbal communication
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Channels of non-verbal communication
Eye contact
Facial Expressions
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Be conscious of your expressions (may not know…we can tell you)
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Body Posture/Gestures
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Don’t want confused or mildly hysterical look when interviewing
Stand, walk & sit tall
Send signal of confidence/power
Don’t slouch or cross arms
Touching
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
What not to do!
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Interview 3
Interview 4
Interview 5
The Impression
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Impressions are made by:
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Handshake
How you sit
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Eye contact
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Look around during group interview
Smile
How you talk: Umm…Uh…Like….Well….
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Lean forward (shows interest)
Hand over mouth when speaking
Reinforce what you are saying – examples
Be positive about previous work experiences
Under-utilized Non-Verbal
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Communication Techniques
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LISTENING !
SILENCE
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Establish Credibility
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Step 4: Establish Credibility
 Expertise
and/or Trust
 3 Credibility Factors:
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Words, Voice, Appearance
 It’s
ok to pause during questions especially for
problem solving or situational questions
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Types of Questions
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Specific
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what subjects are you taking?
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Technical
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these encourage you to expand
Closed
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If you don’t know the answer try to use the but technique
Hypothetical test your speed and clarity of thought
Open
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Factual Reply
invite a yes or no answer, but expand where relevant
Reflective
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enable you to deepen your response
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Types of Questions cont’d
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Aggressive “Stress”
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Used to challenge and test you.
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An Interviewer will simulate in some way the difficulties of a job
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Weaknesses
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Interviewers are influenced more byunfavorable than
favorable
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Stay cool, answer politely
Pick a slight example and detail your campaign to eliminate the
weakness.
“Incident”
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Interviewers will sometimes take incidents `in your life and
ask howyou planned them.
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Give reasonably detailed answer
http://www.ucc.ie/careers/students/FAQ/interview.pdf
Answering Questions
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Step 5: Answering Questions
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RESPOND, don’t REACT
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Don’t make excuses, focus on strengths
Be Brief and To-the-Point (specific)
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Don’t answer in circles and never get to the point
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“Rule of Three”
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Avoid: “To be honest with you, Just between you and me, Well,
to be completely honest”
Show your skills, experience, competence
Take notes during interview about what they are
saying
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Asking Questions
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Step 6: Asking Questions
Take Your Time / Relax / Breathe
 Follow-up on issues raised (due to listening)
 Reference your research / homework
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Sample Questions to ask
Can you describe the work environment in this
office/dept?
 What’s the Recreational Sports Program’s biggest
challenge right now?
 What do YOU like best about your job?
 What do YOU like least?
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http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Follow Up After the Interview
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Step 7: Follow Up After the Interview
 Critique Yourself (easy does it…there’s good news)
 Send
a Thank You note (next day)
 Set follow-up reminder (1 week)
http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf
Mock & Phone Interview
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Come in like a real interview
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Can refer to a mock university
Dress appropriately
Treat us like you don’t know us
Will ease nervousness and prepare how to answer certain questions
BRING OUR YOUR PERSONALITY & SMILE!!!!!
Phone Interviews
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May be done before the conference
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Some schools will hire just from your resume and phone interview
Schedule a time that works for you and possible employer
Be prepared and treat as regular interview
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If needed, ask for time to answer questions to think
What not to do!
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Interview 6
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2009 COC Hours:
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Wednesday, April 1
12:00pm - 3:30pm
Thursday, April 2
8:00am - 6:00pm
Friday, April 3
7:45am - 8:45am
11:00am - 3:30pm
Saturday, April 4
8:00am - 9:00am
11:45am - 2:30pm
Now the Work is Done!
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You are offered a GA or Full-Time job
 Do
you wait for others?
 Ask for a timeline for the decision
 Watch using other jobs as a bargaining tool
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Now to weigh your options and make a decision
 Go
with your gut if you are unsure
 Ask advice from family, friends, and coworkers
Ultimate decision should come from you
though!
What not to do!
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Interview 6
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Interview 7
Contact Laurie & Kevin if you have any questions!

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