DEVELOPING EFFECTIVE INTERVIEW SKILLS Presented by Kevin George What not to do! Interview 1 Interview 2 You Got the Interview! You have an interview…..so remember – You only get an interview if the interviewer thinks you can do the job You are in total control of the information you give about yourself. Be prepared…may have a group interview or individual What is the interviewers objective ? Can you do the job ? Will you do the job ? Will you ‘fit in’ ? What is your objective ? http://www.ucc.ie/careers/students/FAQ/interview.pdf Objectives Their Objectives: an opportunity to assess you and determine your suitability for the job a means of assessing your abilities/skills/interest and motivation Your Objective: To tell them Why you should get the job? http://www.ucc.ie/careers/students/FAQ/interview.pdf Phases of the Interview “Settling In” - relaxing small talk “Business” - obtaining information about the applicant “Over to you” - providing information to the applicant; Q’s invited “Closure” - Interviewer thanks candidate and explains the next move http://www.ucc.ie/careers/students/FAQ/interview.pdf Preparation 15 minutes early gives you time to……. Find location May have a lot of people around so you need to look for them at the Conference Relax & freshen up etc. Read additional information Have plenty of resumes with you to give each person if needed Have job description in front of you and know who you will be meeting with if possible Take in the atmosphere Many people walking by and busy http://www.ucc.ie/careers/students/FAQ/interview.pdf Having a Great Interview Seven Steps to a Great Interview: Step 1: Do Your Homework Step 2: Build Confidence Step 3: Make a Great 1st Impression Step 4: Establish Credibility Step 5: Answer Questions Step 6: Ask Questions Step 7 : Follow-up after the interview http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf What Interviewers Look For Confidence Credibility Competence Step 1: Do Your Homework Research Web…Google it Ask Around Check it Out Have questions from research that you don’t know or are curious about http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Build Confidence Step 2: Build Confidence Why interviews make us nervous? A Little Anxiety is a GOOD Thing Preparation Focus Heightened Performance Overcoming Interview Anxiety (F.E.A.R., ‘what if’ worries, judgments) (Preparation! & Practice!)Competence Develop Rapport: BE POSITIVE! Make it a conversation…not an interrogation Free Flowing conversation Use transitions to talk about your qualifications Confidence not cockiness http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Make a Great First Impression Step 3: Make a Great First Impression You Never Get a Second Chance to Make a First Impression Interviews may be won / lost in the first few minutes What hurts you Your appearance is all wrong Men: Dark Suit, Collared Shirt, Tie, Dress shoes, Dress socks Women: Business Suit or Proper Dress Avoid too much perfume/cologne Women keep makeup natural/minimum An obvious lack of confidence Nothing much to say Lack of job / employer knowledge http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf http://www.ucc.ie/careers/students/FAQ/interview.pdf Make a Great First Impression Proper etiquette and posture Introduce self and offer your hand in introduction Fact: Body language, including voice, accounts for much of a person’s first impression Non-verbal communication Channels of non-verbal communication Eye contact Facial Expressions Be conscious of your expressions (may not know…we can tell you) Body Posture/Gestures Don’t want confused or mildly hysterical look when interviewing Stand, walk & sit tall Send signal of confidence/power Don’t slouch or cross arms Touching http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf What not to do! Interview 3 Interview 4 Interview 5 The Impression Impressions are made by: Handshake How you sit Eye contact Look around during group interview Smile How you talk: Umm…Uh…Like….Well…. Lean forward (shows interest) Hand over mouth when speaking Reinforce what you are saying – examples Be positive about previous work experiences Under-utilized Non-Verbal Communication Techniques LISTENING ! SILENCE http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Establish Credibility Step 4: Establish Credibility Expertise and/or Trust 3 Credibility Factors: Words, Voice, Appearance It’s ok to pause during questions especially for problem solving or situational questions http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Types of Questions Specific what subjects are you taking? Technical these encourage you to expand Closed If you don’t know the answer try to use the but technique Hypothetical test your speed and clarity of thought Open Factual Reply invite a yes or no answer, but expand where relevant Reflective enable you to deepen your response http://www.ucc.ie/careers/students/FAQ/interview.pdf Types of Questions cont’d Aggressive “Stress” Used to challenge and test you. An Interviewer will simulate in some way the difficulties of a job Weaknesses Interviewers are influenced more byunfavorable than favorable Stay cool, answer politely Pick a slight example and detail your campaign to eliminate the weakness. “Incident” Interviewers will sometimes take incidents `in your life and ask howyou planned them. Give reasonably detailed answer http://www.ucc.ie/careers/students/FAQ/interview.pdf Answering Questions Step 5: Answering Questions RESPOND, don’t REACT Don’t make excuses, focus on strengths Be Brief and To-the-Point (specific) Don’t answer in circles and never get to the point “Rule of Three” Avoid: “To be honest with you, Just between you and me, Well, to be completely honest” Show your skills, experience, competence Take notes during interview about what they are saying http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Asking Questions Step 6: Asking Questions Take Your Time / Relax / Breathe Follow-up on issues raised (due to listening) Reference your research / homework Sample Questions to ask Can you describe the work environment in this office/dept? What’s the Recreational Sports Program’s biggest challenge right now? What do YOU like best about your job? What do YOU like least? http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Follow Up After the Interview Step 7: Follow Up After the Interview Critique Yourself (easy does it…there’s good news) Send a Thank You note (next day) Set follow-up reminder (1 week) http://worklife.ucsf.edu/swe/pdf/InterviewPresentation.pdf Mock & Phone Interview Come in like a real interview Can refer to a mock university Dress appropriately Treat us like you don’t know us Will ease nervousness and prepare how to answer certain questions BRING OUR YOUR PERSONALITY & SMILE!!!!! Phone Interviews May be done before the conference Some schools will hire just from your resume and phone interview Schedule a time that works for you and possible employer Be prepared and treat as regular interview If needed, ask for time to answer questions to think What not to do! Interview 6 2009 COC Hours: Wednesday, April 1 12:00pm - 3:30pm Thursday, April 2 8:00am - 6:00pm Friday, April 3 7:45am - 8:45am 11:00am - 3:30pm Saturday, April 4 8:00am - 9:00am 11:45am - 2:30pm Now the Work is Done! You are offered a GA or Full-Time job Do you wait for others? Ask for a timeline for the decision Watch using other jobs as a bargaining tool Now to weigh your options and make a decision Go with your gut if you are unsure Ask advice from family, friends, and coworkers Ultimate decision should come from you though! What not to do! Interview 6 Interview 7 Contact Laurie & Kevin if you have any questions!