CRM 1

Report
Modular
Customization
SPCC
SAP ECC, SAP CRM
18th May 2011
Mehmet Sağlık
Company Confidential. ©2010 Nokia
Nokia Internal Use Only
1. Overview Modular Customization, SPCC
2. SAP Middleware between ECC and CRM
Company Confidential. ©2010 Nokia
2
Nokia Internal Use Only
Sales Package Content
Services
Device

Transceiver (CTR)
…

MAPS

Comes With Music

Messaging

Social Client

...
Accessories NOKIA GEAR :
Labels &
Stickers


Headset

Travel Charger

Cable

Battery
…
.....
Printed materials
Packing

Sales Carton

Pouch
Customer supplied materials

Sleeve

SIM card

customized labels …
…
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Nokia Internal Use Only

Guide / booklet

Leaflets / brochures

Product Configuration
Super BoM
Country
• Finland
X6 - SP

Denmark
• Danmark
X
• Iceland
X
Customer
• Telia Sonera
Nokia
•Nokia
• TDC
Color cover
•black
black
• blue
BH-217 Stereo
Headphones
•yes
yes
• no
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4
Nokia Internal Use Only
X
X
Process – Knowledge Base ECC
SAP ERP ECC 6.0
Company Confidential. ©2010 Nokia
Knowledge Base:
Modelling is done in
ECC by defining
characteristics,
dependencies, …
5
5
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Process – Knowledge Base CRM
SAP ERP ECC 6.0
Knowledge Bases are
transfered
automatically to CRM
SAP CRM 7.0
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6
6
© 2008 Nokia
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Nokia Internal Use Only
Process – Configuration
SAP ERP ECC 6.0
Sales Package is
configured and saves a
config order
SAP CRM 7.0
Configurator
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7
7
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Process – Config Order ECC
SAP ERP ECC 6.0
Config order is
replicated from CRM to
ECC
SAP CRM 7.0
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8
8
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Process
SAP ERP ECC 6.0
CRM is used for sales
package creation
(config order) based on
a sales scenario.
SAP CRM 7.0
Configurator
Company Confidential. ©2010 Nokia
9
9
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
1. Overview Modular Customization, SPCC
2. SAP Middleware between ECC and CRM
Company Confidential. ©2010 Nokia
10
Nokia Internal Use Only
System Landscape
SAP ERP ECC 6.0
CRM is used for sales
package creation
(config order) based on
a sales scenario.
PI
PDM
APO
PI
SAP CRM 7.0
Product
Catalog
TREX
WEB
Web UI
Server
IPC
BI
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11
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Nokia Internal Use Only
Middleware
SAP ERP ECC 6.0
SAP Middleware is a
part of ECC (Plug-In)
and CRM (R/3Adapter)
Plug In
SAP CRM 7.0
Company Confidential. ©2010 Nokia
R/3 Adapter
12
12
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Middleware
SAP ERP ECC 6.0
Inbound Queue
SAP CRM 7.0
Outbound Queue
Company Confidential. ©2010 Nokia
Outbound Queue
Inbound Queue
13
13
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Data exchange is
happenning via RFC
connections.
Objects
SAP ERP ECC 6.0
Customizing is
downloaded from ECC
to CRM:
Customizin
g
Accounting Group Business Partner
Account Group Product
Regional structure
Basis CRM online
Banking Master
Business Partner: Acc. Group
Payplan
Sales pricing and pricing item
Material number conversions
Product: categories
Material: ERP sales status
Sales
SCE varcond
Organizational Unit: Divisions
Sales shipping
Sales product item
Business Partner: T502T
Business Partner: Industries
Business Partner: TKUKL, TKUKT
Business Partner: TNLS, TNLST
Business Partner: TPFK, TPFKT
Business Partner: TSAB, TSABT
Sales Document Blocking Reason
Sales Document Billing: Block
…
SAP CRM 7.0
Customizin
g
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14
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Nokia Internal Use Only
Objects
SAP ERP ECC 6.0
Customizin
g
Customers
Materials
Knowledge Bases
Master Data is
downloaded from ECC
to CRM:
Customers
Materials
Knowledge bases
SAP CRM 7.0
Customizin
g
Customers
Materials
Knowledge Bases
Company Confidential. ©2010 Nokia
15
15
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Objects
SAP ERP ECC 6.0
Customizin
g
Customers
Materials
Knowledge Bases
Config
Orders
SAP CRM 7.0
Customizin
g
Customers
Materials
Knowledge Bases
Company Confidential. ©2010 Nokia
Config
Orders
16
16
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
Transactional Data
(config order) is
uploaded from CRM to
ECC
Tools/ Transactions
SAP ERP ECC 6.0
Inbound Queue
SAP CRM 7.0
Outbound Queue
Company Confidential. ©2010 Nokia
Outbound Queue
Inbound Queue
17
17
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
ECC, CRM
• Smq1
• Smq2
CRM
• Smw01
Tools/ Transactions
Company Confidential. ©2010 Nokia
18
18
© 2008 Nokia
V1-Filename.ppt / YYYY-MM-DD / Initials
Nokia Internal Use Only
The End
Any Questions?
Company Confidential. ©2010 Nokia
19
Thank you!
Company Confidential. ©2010 Nokia
Nokia Internal Use Only

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