HP Asset Hub fundamentals training deck including new 3.1 features

Report
HP Asset Hub
Fundamentals Training
January 2015
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Topics for today
•
•
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•
•
•
•
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2
HP Asset Hub and its roadmap
Registration
Searching assets
Downloading assets
Working with folders
Sharing assets
Demo
Support
Q&A
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Asset Hub
HP Asset Hub
Global platform for HP’s marketing assets
With the latest images and videos available for download and improved user experience Asset
Hub is the single source for marketing’s rich media assets.
•
Released assets from ALICE have been fully migrated (ALICE has been replaced).
A weekly sync process is still ongoing. PPS unreleased content can be found on
ppsassets.com.
•
Digital Gallery assets have completely being transitioned to Asset Hub.
4
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Registration
Registration
New Asset
Hub user
without HP
Passport
account
1.
Create an HP Passport
account
2. Sign in to HP Asset Hub
once
you have received the
login
credentials for HPP
3. Complete the Asset Hub
registration page *)
New Asset
Hub user
with HP
Passport
account
If you work for an agency,
add your company name
and the name and email
address of the HP employee
who will act as your
sponsor.
Channel partners are no
longer required to have
sponsors.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
1. Sign in to HP Asset Hub
2. Complete the Asset Hub
registration page *)
HP employees and
contractors need no further
authorization.
If you work for an agency, add
your company name and the
name and email address of the
HP employee who will act as
your sponsor.
Channel partners are no longer
required to have sponsors.
*) Do not use special characters for the user ID
User roles & permissions
User Roles & Permissions
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Reader
Contributor
Editor
• Search assets
• Download assets
• Search assets
• Upload assets
• Replace or create new
versions of an asset
• Download assets
• Edit asset metadata
• Create folders
• Search assets
• Upload assets
• Replace or create new
versions of an asset
• Download assets
• Edit asset metadata
• Create folders
• Move assets to recycle
bin (but cannot delete
assets in the recycle bin)
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Searching assets
Searching assets
Different methods
There are 4 methods for searching:
•
•
•
•
Using product name, product codename or keywords
Adding search operators
Using the faceted advanced search feature
Using the “Browse by product” navigation feature
Asset collections in folders
• HP Experience Photography
• HP Brand Posters
• Employer Brand Image Library
10
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Keyword search
User wants to do a keyword search
1. Enter a word or words
in the search box, for
example Elitebook
855
2. The search will
display results that
match the word you
entered
*New*
Searching for a SKU
number or an ID, should
get all inherited assets
from the rest of the
11 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
hierarchy.
Keyword search
Adding search operators
1. Enter a word or
words in the
search box, for
example
Elitebook 855
2. Add search
operators as
needed, in this
case we added “”
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Faceted advanced search
About advanced search
13
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Advanced Search
PMaster navigation
*New*
Opening the Advanced Search, makes a switch button appear. Clicking on it, changes the view
in the Search Area to ‘Product Browse’.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Advanced Search
PMaster navigation *new*
The three fields one on top of the other, with arrows showing the product hierarchy will appear.
The switcher appearance changes to show the active option.
15
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Advanced Search
PMaster navigation *new*
The Reset button allows to clear all the fields
No search is conducted until the Submit button is pressed.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Searching for assets
User wants to find brand asset(s)
1. Go to Folders
2. Go to ‘Shared’
3. Select one of the following
folders:
o HP Experience
Iconography
o HP Experience
Photography
o Brand Posters
o Employer Brand Image
Library
3. Enter file name or asset
descriptor in the search field;
click the search icon
17 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Downloading assets
Downloading assets
User wants to download an asset from homepage
1. Select asset
2. Click on the blue “Download” icon
3. Check the “DRM Usage Rights and
Restrictions” box
4. Confirm the rendition of the file; click
“Download”
Note:
Checking the DRM Usage Rights and
Restrictions box is your acknowledgement that
you understand any usage restrictions the asset
may have and will not use the asset in a way
that violates those restrictions.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Downloading assets
User wants to download multiple assets
1.
2.
3.
4.
5.
6.
Go to folder where assets are located
Select folder
Click “Action”
Select assets to download
Choose rendition
Check the “DRM Usage Rights and
Restrictions” box
7. Confirm the rendition of the file; click
“Download”
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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Downloading assets
Notification message for multi-downloads
After your download has been
processed and the zip file is ready for
download, you will receive an email
and a notification in your Asset Hub
inbox when your zip file is ready for
download. Both will contain a link to
the file.
When clicking on the link, you will be
directed to the respective assets.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with folders
Working with folders
User wants to create a new folder
To help the user organize the different assets,
Asset Hub has seven folder types:
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•
•
•
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•
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Personal (for your personal business
purpose)
Campaign (for campaign assets)
Featured Product (for product photography e.
g.)
WIP (for work in progress assets, unreleased
files, or quick sharing (no metadata)
Albums (for lifestyle and other types of
imagery.
This is also where you can find brand assets)
• HP Experience Iconography
• HP Experience Photography
• Brand Posters
• Employer Brand Image Library
(Recruitment Marketing assets)
Private (for assets not visible to the public)
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with folders
User wants to create a new folder
Creating a new folder:
1. Click on Folders
2. Click “New” button
3. Complete fields; save
The icon located to the
left of the folder name
confirms your folder type
is private.
Note: Private assets are
accessible through the
private folders only.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with Folders
Work in Progress Folder Features
•
•
•
•
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Dropbox like feature
Accessible to asset owner
Shareable by asset owner
Metadata is not required until you are ready
to release the files to the Asset Library
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with Folders
WIP Folders
Setting up a WIP folder:
1.
2.
3.
4.
5.
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Click on “Folders” button
Click “ New”
Go to “Folder Type”
Select “WIP”; save
Click “Upload”
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with Folders
Publish WIP assets to the Asset Library
User moves asset(s) to “Assets in My
Workspace”:
1.
2.
3.
4.
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Click “Action”
Click “Publish”
Select “Type” from pull down menu
Click “Ok”
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Working with folders
Differentiation between Personal – WIP – Private
Personal
Work in Progress
Private
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•
•
•
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User Created
Can be shared with internal
and external users
Hosts public assets only
Non-Owners can add assets
to the folder
Use to organize files for
organizing purposes
(e. g. similar topic)
•
•
•
•
User Created. Additional
permission required to create
WIP folders. *
Can be shared with internal
and external users
Only the folder owner can
add assets
For review purposes
Assets do not have metadata
and are not published to the
Asset Library
•
•
User Created
Can be shared with internal
and external users
Hosts public and private
assets
Files marked as private are
not available in the Asset
Library
* Can be granted by placing a query in Service Central.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Sharing assets
Sharing assets
User wants to share assets in a folder
User can share assets in a folder with key stakeholders
by sending an email notification with the link to the
folder. The link allows recipients to access the folder and
to view and download assets from that folder.
1.
2.
3.
4.
Go to the folder
Click “Share”
Enter email addresses or group name in “Email”
field
Fill in “Your Custom Message” field; send email
Note: Improved shared URL
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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Sharing assets
User wants to share assets in a folder
You can share the items in your folder even with nonregistered users.
31
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Sharing assets
User wants to generate list for shared folder
Users can generate a pdf or .csv files with a list
of files in their folder. The report includes
thumbnail, filename, URL, Asset Category and
file size.
1.
2.
3.
4.
Open folder
Click “List view”
Click “Action”
Extract asset lists with details and links by
selecting “Export to PDF” or “Export to CSV”
5. Download list to desktop
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Demo
Asset Hub support
trough Service Central
Advantages in using Service Central
for Asset Hub requests
Log a web ticket and select your most suitable service option.
Search & review tickets submitted through the portal (user
dashboard); add comments & update existing tickets, re-open
‘closed’ tickets within 3 working days.
Ticket status notification – Receive a system generated message
when a ticket is created, updated or closed. The closure notification
will consist of a complete resolution, link to the ticket on the web,
contact information & attachments (if applicable).
35
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How do I login to Service Central?
How to login to Service Central
Option 1: Through the Asset Hub Resource Center
1. Go to the Asset Hub Resource
Center
www.hp.com/go/assethubresourcecenter
2. You will find all the Service
Central related information
within the Help section
37
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How to login to Service Central
Option 2: Direct login
1
2
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HP employees can login in two ways:
1. Using their HP Email ID and NT Password
2. Using a Digital Badge
Use the following link:
http://gbshub.corp.hp.com/gbshub/default.as
px
External customers can login using HP
Passport 1 .
If not available already, click the Create an
account 2 button in order to start the
process of requesting one.
Use the following link:
https://hphub.corp.hp.com/gbshub/default.
aspx
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How do I raise a ticket
for Asset Hub using
Service Central?
How to raise a ticket
Step 1: Mouse-over
Marketing section
Step 2: Select HP
Asset Hub.
1
2
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How to raise a ticket
Step 3: On the new page, mouseover the service that best suits your
needs.
The third level of query options will
show up.
Step 4: Click on the option that best
describes your issue.
Example: If you want to ask1 for
2
access upgrade, mouse-over
Access
, then click on Access Upgrade
.
The tool will advance to the Access
Upgrade page.
1
Step 5:On the new page, click on the
Submit a Case button.
41
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
2
How to raise a ticket
Submit a Case - Ticket web form
Step 6: Fill in the form with
all the required
information, then click the
Submit button. Your ticket
is now opened and
assigned to the right team.
Notes:
Triplet, E-Mail, Region,
Country and Language
fields are automatically
populated depending on
the catalog options chosen
so far and on your profile.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Checking the status of a ticket
You can check the status of your ticket at any moment by accessing the
main page of Service Central; all your tickets are visible within the My
Requests section.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How to raise a ticket
Query options for Asset Hub – choose the one that best suits your needs
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2nd level catalog
3rd level catalog
Access
Access Upgrade
Login Issue
Password Error
HP Passport Issue
Technical Issue
Enhancement Request
Function not Working
System is down
System is slow
Upload or Download Issues
Content Management
Publishing Issues
Publishing Requests
Upload or Download Requests
Other Content Requests
General Request
Comms Request
Feedback
Non AH Queries
Profile Info Request
Report Request
Request for Information
Training Request
Other
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Self-help knowledge base
Help yourself - check out Service Central’s Knowledge Base
For immediate self-help, you can – instead of placing a query – check out the Know
Base in Service Central.
• How do I register for Asset Hub access?
• What if I already have an HP Passport account?
• What is the role of an HP sponsor?
• How long does it take to get access to Asset Hub once I registered?
• What default user rights and permissions are assigned to a user upon
registration?
• Will user access expire?
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Technical Issues & FAQs
Technical Issues & FAQs
Browser:
Service Central works best with IE 10 and above, Google Chrome and Firefox.
Service Central Error message:
A Service Central error message is observed because of the following reasons:
 Submitting a ticket using the Service Central application that is in inactive mode for more than 10 min
 Trying to perform too many actions at the same time
Solution :
 Close the application
 Perform basic trouble shooting steps like clearing the cache and temporary internet files
 Access Service Central from a new browser & submit your request
 If an error message shows up again, click on the Click here to send an email link in order to escalate the
issue; select the Business function and team. In the comments section describe the steps that you were
performing while you encountered the error message. Based on the comments, the Service Central team
will suggest troubleshooting steps and if needed they will notify IT.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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