Slide 1

Report
WebEx Operational
Overview
Edward Haig
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
2
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
3
1
Quote
2
6
Order
Customer
Adoption /
Renewals
5
3
Customer
Enablement
Customer
Registration
4
Provisioning
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
4
2
1
3
Quote
Order
Customer
Registration
Partner &
Customer
MFG,
Partner &
CSG-OPS
Partner &
Customer
1. Quote
3. Customer Registration
• Partner and PAM coordinate,
register deal & determine the
license and configuration.
• Partner follows the URL in PAK
confirmation email to register in
SWIFT
• Partner delivers quote
• Partner submits order
• On registration, partner
supplies customer provisioning
information in SWIFT or
supporting email.
• CSG-ops verifies and approves
order (2-3 Days)
• Provisioning information Is in
the GPL Ordering Guide
• Partner receives emails with
Product Activation Key (PAK)
• Partner reviews
implementation check list
readying for next step.
2. Order
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
5
5
4
Provisioning
Customer
Enablement
Cisco OPS
Provisioning
Partner
4. Provisioning
• CSG Provisions – 7-10 Days
• Partner and customer receives
email notification
• Partner verifies that site meets
customer requirements
5. Customer Enablement
Check List Topics
• Integration with supporting
Cisco Technologies
• Modify Intro Meeting . ppt
template with Customer Site
Information
• Site Implementation – Bringing
on new users
• Partner contacts customer for
Site Introduction Meeting
• 90 Day Plan for Rollout to new
users
• Partners Reviews
implementation check list
• Tier 1 and Site Admin Support
Review
• Partner notifies Cisco of
Customer Implementation
• Account graduation from
Partner back to Cisco
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
6
6
Customer
Adoption/
Renewals
Cisco
Team &
Partner
6.Customer Adoption
Renewals
• Cisco WebEx leads ongoing
customer support and adoption
with active partner participation
• Cisco WebEx will deliver
notifications to partner and
customer
• Fully prescriptive program
available through Cisco WebEx
Customer Advocacy Teams
• In a prescribed time frame,
metrics on account ‘health’ are
analyzed and shared with the
partner.
• Renewal quotations are
delivered by partner.
• Renewal implementation
reviewed with the Partner
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
7
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
8
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
9
Thank you.

similar documents