Backbone Waves Backbone Waves Backbone Waves

Report
TelePresence as a Service
B E YO ND TH E B OA R DROOM
A N D IN TO K E Y FAC E TS O F B US IN ESS
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
Primer on TelePresence
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
2
Better Together: TelePresence and WebEx
WebEx is best used as a quick collaboration app
TelePresence is appropriate for high-definition
 Would you go to a conference room to start a WebEx session?
 Is WebEx the best way for a doctor to share x-rays with a specialist?
Cisco Business Unit Guidance
 Eventually WebEx and TelePresence will be integrated for cloud
 No official roadmap timeline as of Nov. 2013
Customers need both WebEx and TelePresence
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
3
Sample Video Use Cases
 Strengthened relationships
 Briefing centers for prospective customers
 Internal company-wide meetings
 Ongoing customer outreach and loyalty programs
 Access to expert resources
 Face-to-face banking
 Retail consultations while customer is in the store
 Remote healthcare diagnosis and treatment advice
 HR recruiting tool for out-of-town candidates
 Distance learning and training
 21st century workshops, field trips, virtual classrooms
 Training and team onboarding sessions
 Faster product development / time to market with less travel
 Design creation in one location, manufacturers in another
4
Personal / desktop
Popular TelePresence Units
SX20 (converts flat-panel display)
EX60 (21.5” screen)
EX90 (24” screen)
Room systems
CTS and MX Series (value line)
vs. Profile (performance series; usually
has more microphones, speakers and
embedded multi-site capability)
CTS 500 (32” screen)
MX200 (42” screen)
MX300 (55” screen)
Profile (42” screen)
Profile (55” single or dual screens)
Profile (65” single or dual screens)
5
TelePresence Room Sizing Guidelines
People
Size
Audio Privacy
Room
Small Conference
Room
Project Team
Room
Medium Conference
Room
Large Conference
Room
Demonstration
Center
3-5
4-6
8-15
6-8
9-15
12-24
10x10
10x12
10x12
16x13
17x22
10x12
Typical Layout
TelePresence
Unit
Profile 65” Dual
TIP: Assess the
viewing distance
from camera to
center of closest
seat.
4’11” = CTS 500,
42” Profile or
MX200
6’6” = 55”
Profile or
MX300
8’2” = 65”
Profile
Profile 65”
Profile 55” Dual
Profile 55”
CTS 500 (32”)
Profile 42”
MX300 (55”)
MX200 (42”)
SX20 QuickSet Kit (when customer has existing flat-panel display of any size)
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What Customers Are Buying
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
7
TPaaS Customer Excerpts
 One of America’s top 3 homebuilders
 Initial use for quarterly internal broadcasts by CEO
 SX20 Quick Sets to convert plasma screens to TelePresence units
 Added call recording and storage for on-demand viewing
 North America’s largest manufacturer of integrated plastics
 34 Rooms across the East and Midwest for multi point and B2B meetings
 SX20 Quick Sets
 Large systems integrator
 Internal use to start (Memphis, Austin, San Antonio, Dallas, Abilene)
 UCaaS / TPaaS / CCaaS
 EX60’s, EX90’s and CTS 500
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
8
Overview of TeleSpace
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
9
Corporate Snapshot
 Broad, fully-integrated TeleSpace℠ Cloud Services
 UCaaS (hosted Unified Communications)
 TPaaS (hosted TelePresence)
 CCaaS (hosted Contact Center)
 Innovative WAN Services for choice in how to connect
 Applications beyond the Cisco Collaboration portfolio
 World-class Cloud Network and Operations
 Secure, scalable, carrier-neutral, geo-redundant design
 Aggressive Service Level Agreements
© 2013 TeleSpace. All rights reserved.
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10
Unmatched Cloud Network Strength
 Secure design
Internet /
MPLS
 Carrier class
Internet
/ MPLS
 Fault-tolerant
Backbone Waves
 Geo-redundant
 High availability
Fabric
Computing
Cloud
ASR9K
ASR9K
ASR9K
Dallas
Ashburn
telecom/partner peering POP
production data center
 Carrier-neutral access
Independently scalable
Backbone Waves
Fabric
Computing
Cloud
Internet
/ MPLS
Backbone Waves
 MPLS Core
 DMVPN / Mobility Core
ASR9K
 Data Center Unified Fabric Core
 Fabric Computing Core
© 2013 TeleSpace. All rights reserved.
ASR9K
Austin
production data center
TeleSpace Confidential
11
Trailblazer in Service Operations
Resilient, Reliable, Predictable, and Accountable
 Geo-redundant NOCs (certified technical engineers)
 99.99% service & infrastructure uptime guarantees
World-Class Support Expertise & Innovation
 TeleSpace intellectual capital
 Industry best practices
 Market-leading tools
 Proven ITSM processes
© 2013 TeleSpace. All rights reserved.
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Noteworthy Distinction with TeleSpace
Secure, scalable and flexible cloud network
 High reliability with our “carrier-neutral” design
 Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)
Single, integrated applications platform
 Running complete Cisco Powered Collaboration portfolio
TelePresence breadth
 Support SIP- and H.323-compliant endpoints (Cisco, Polycom, et al.)
 Extensive functionality (B2B, multipoint, recording and more)
Aggressive Service Level Agreements
 Enjoy 99.99% service and infrastructure uptime guarantees
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
13
Featured Cloud Services
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
14
TelePresence as a Service (TPaaS)
 HD-quality business video subscriptions
 Use Cisco, SIP- and H.323-compliant endpoints



Personal / desktop units
Mobile devices
Conference room endpoints
 Connect to internal and external (B2B) teams
 Get secure, multi-point bridging functionality (Rendezvous Rooms)


Dedicated rooms for reserved ports
Virtual Meeting Rooms (VMRs) for shared port usage
 Seamless options for adjunct applications
 Enjoy Cisco-certified apps that complement the experience



Cisco TelePresence Content Server: video call recording
Cisco Show and Share®: capture, transform, share video
Vyopta vAnalytics™: video usage analytics
 Gain content storage in the cloud, or move it to your archive repository
 Multi-customer environment (vs. multi-tenant)
 Individual instance of services you want (vs. all customers sharing same services)
15
TPaaS Subscription Detail
Types of TPaaS subscriptions
Functionality
Supported Devices / Endpoints
Foundation or
Professional
TelePresence Rooms
(Cisco and legacy video
equipment)
Cisco EX 60/90
Point-to-point internal (1:1) personal desktop sessions
Mac or PC with Cisco Jabber and built-in
camera (or with Precision HD camera)

Video-enabled Cisco IP phones
Larger, point-to-point internal meetings or conferences (e.g.,
presenting to group viewing a single conference screen)
Cisco CTS, Profile, SX, MX, TX, Integrator Kits
O

Point-to-point internal use of, and interoperability with,
legacy video equipment; includes custom apps to control
camera (e.g., pan/tilt/ dial)
Polycom, LifeSize and other SIP or H.323
standards-compliant TelePresence endpoints
O

Point-to-point external (B2B) meetings
All
O
O
Video conferencing bridge in multiples of 9 participants
(requires choice of dedicated or shared/VMR ports)
All
O
O
Note: O = Optional & available for additional charge. Features and specifications are subject to change.
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The Last Mile: Choose Your Connections
 Supported WAN Services
 MPLS (traditional private corporate network)
 Public Internet (over the top and VPN)
 Secure encrypted media streams
TeleSpace WAN Service Innovation
 Cloud Connect℠ (secure DMVPN over broadband public Internet)
 Mobile Connect℠ (secure mobile access)
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
17
TPaaS Architecture Overview
Endpoints
Connection
Quad Core Network
EXISTING CORPORATE
MPLS NETWORK & VPN
Cisco UCM
for call
control
Connect directly to any of
our 3 sites
1. Open a port and point to
any of our 3 sites
Dallas
Backbone
Waves
“OVER THE TOP”
WITH OR WITHOUT VPN
DMZ
Connect “over the top” via
VPN to any of our 3 sites
Cisco VCS
Expressway
for call
control
Ashburn
production data center
telecom/partner peering POP
Backbone
Waves
Backbone
Waves
Austin
production data center
1. Add soft client to SIPcompliant devices
2. Add gateway (e.g., Cisco
891 router) to H.323compliant video endpoints
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Thank you.
[email protected]

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