Slide 1

Report
思科腾讯通 8.6
李吉
技术市场工程师
思科统一通信事业部
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回首过去
• 优点
在中国制造:思科完全中国本地化开发的
统一通信客户端解决方案
为中国制造(与腾讯合作):与中国本土
厂商合作,打造定制的一款符合中国用户使
用习惯的产品
丰富的沟通功能与一体化的用户体验:为
企业用户带来即时消息,语音/视频以及会议
的高品质一体化感受
可靠的产品质量,专业级服务和SLA:思科
集网络专家,安全专家与通信专家的优势为
企业提供源自思科硬件保障体系的服务
© 2010 Cisco and/or its affiliates. All rights reserved.
• 不足
安装和部署繁琐:不能支持Windows XP
SP2,要求.NET 4.0,安装包太大,对机器硬
件要求高,安装时间较长
软件启动较慢:登入RTX后思科腾讯通插
件启动较慢
软件窗口反应较慢:接收和拨打电话时窗
口界面反应较慢
内存占用较大:全部软件加载后占用内存
近200M
RTX界面老气:相对于其它即时聊天软件
RTX界面显得有点过时
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BAT文件
软硬电话
切换
正在加载
帐号和
界面太
密码 我的电脑
土了
视频会议
可以装么
什么是
Tadnberg
CSF 思科网真
视频互通
视频互通
Polycom
视频互通
思科腾讯通 8.5 关键字
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从现在开始
哪儿都可以装
XP SP2也能装
没有.NET 4.0也能装
512M内存的机器也能装
安装包不到30M
装起来还特容易
安装时间不到30秒
新旧RTX版共存方便部分升级
RPI包推送思科腾讯通插件
LDAP同步,认证和角色管理
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•
•
•
• 备份RTX服
1
务器数据
1
• 升级RTX服
2
务器到思科
版
2
• 安装思科版
RTX服务器
• 安装思科腾
讯通软件
• 备份RTX服
1
2
• 为需要升级到
3
腾讯通软件
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• 升级思科版
RTX服务器
• 通过RTX服务
思科腾讯通的
用户安装思科
务器数据
3
器推送升级或
者单独安装
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2秒钟加载思科腾讯通
3秒钟切换软硬电话模式
0.5秒打开来电提醒窗口
0.5秒完成各项实际操作
30 M内存占用
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一键发起WebEx会议
可视化语音信箱
LDAP同步与认证
Outlook 集成
ISR G2 (PVDM3) 视频会议
新皮肤带来新感受
支持CMBE 3000
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• 产品功能概述
• 产品架构和解决方案
• 产品需求
• 配置和部署
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思科腾讯通
客户端协作架构
Cisco Unified
Infrastructure
Services
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 思科腾讯通是将思科统一
通信服务与腾讯通做集成
后的产物,它提供了一个
易管理的企业通信和协作
平台
 腾讯通是由腾讯公司提供
的企业级即时通信解决方
案,它不仅提供了基本的
即时通信功能,而且为在
企业内部环境中使用量身
订制了很多有用的功能
 它提供了丰富的商业通信
模式,包括高清视频通话
,高质量语音通话,语音
视频会议和多媒体会议
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 公司组织架构
 在线状态
 即时聊天与文件传输
 集成短信功能 *
 集成软电话
 硬电话控制
 高清视频通话
 思科网真、腾博视频终端互通
 可视化语音信箱
 在线协作,网络会议
 企业OA,ERP,CRM系统整合
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1.
通话历史纪录 & 可视化语音信箱:点击来查看呼叫事件和语音留言。按钮旁边的数字标示了未接来电和
新的语音留言的数量。如果你有新的语音留言,该按键会变成红色。
2.
电话模式:点击该按键来进行在软电话和硬电话之间切换。
3.
拨号盘:点击来打开拨号盘,用户可以在拨号盘中输入电话号码或是联系人的姓名来拨打电话。
4.
电话图标:双击来呼叫该联系人。
5.
思科腾讯通设置:点击来修改思科腾讯通的用户选项,例如视频设置。
6.
呼叫前转设置快捷键:绿色图标指示当前电话的呼叫前转已启用。灰色图标表示没有启用。点击可以进
行呼叫前转的设置。
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• RTX菜单扩展,加入了思科
腾讯通相关的设置菜单
思科腾讯通设置
注销思科腾讯通
帮助
服务器状态和错误提示
创建问题报告
关于思科腾讯通
思科腾讯通帮助
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丰富的拨打电话方式:
 双击“电话图标”
 上下文菜单选择
 即时聊天窗口点击
 拨号器
 快速搜索栏
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号码选择策略:
 RTX个人资料中可以设置两个号码:办公和移动电话号码
 联系人右边的下拉箭头进行号码选择
 默认拨打办公号码
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 用户可以点击拨打电话给外部联
系人,例如打电话给客户,家人
和朋友,即使他们都不在公司组
织架构中
 该功能使用户在使用统一通信功
能时更加灵活
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 电话会议 / 合并电话成会议
 呼叫转接
 保留 / 恢复呼叫
 暂留 / 取回呼叫
 为呼叫加入视频
 发起网络会议
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 选择多个联系人发
起ad-hoc方式的电
话会议
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 会话窗口中
有两个通话
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 合并两个通话为
一个电话会议并
显示所有参会者
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• 思科腾讯通为用户提供了基于标准H.264协议的视频交互功能,支持720p高清视
频通话
• CUCM的电话准入控制可以管理在区域网和广域网上的视频流量
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a. 主持人从联系人列表中发
起一个网络会议
b. 每个参会者都会收到一个
邀请
c.
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点击加入会议会自动
进入到网络会议
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• 聊天或者通话中一
键发起WebEx会议
• 思科WebEx会议提
供桌面共享,白板,
高质量视频等在线
会议功能
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RTX Server
Cisco Unified
Communications
Manager
VCS
Codian MCU
CUC-RTX
Polycom
E20
150MXP
C20/40/60/90
9951
Ex 90
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• 思科腾讯通与思科腾博
参与的视频会议
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• 思科腾讯通与
Polycom参与的视
频会议
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桌面电话状态
同步显示
 当使用思科腾讯通拨打和接听电话时,您的状态会更新显示为
通话中
 当多个设备共享一个号码时,状态信息显示为该号码的状态
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通话历史记录可以通过
思科腾讯通直接打开,
并附带了若干过滤规
则来帮助用户寻找到
特定的纪录
有新的留言
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在软电话模式下,当用
户有新的留言,这个按
钮会变成红色来形象地
提示用户
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• 右键点击通话纪录中的联系人
• 选择编辑号码进行拨号
• 弹出号码编辑和回拨窗口
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•
留言直接在窗口中播放– 回放可以通过鼠标拖拽来控制
•
留言回放音量控制功能
•
留言过滤规则选择
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点击联系人前面的球,在弹出窗口中可以发起即时消息和音频通话
From the menu, Home -> IM or Home -> Call
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将鼠标移到联系人帐号上或者点击联系人帐号前面的球,在弹出的浮动窗口中发起即时
消息和音频通话
From the menu, Home -> IM or Home -> More -> Call
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在呼叫选项卡
里,用户可以
设置呼叫转接
并可以选择不
同的桌面电话
与思科腾讯通
绑定
用户可以在常规选项卡里面设置
常规选项和启动Outlook集成功能
用户可以在账户选项卡中填入网络
会议账号和可视化语音信箱账号
在视频选项卡
上可以设置与
视频相关的选
项,比如调整
视频可用带宽
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Cisco Unified
Communications
Manager
Cisco Unified
MeetingPlace
Cisco Unity
Connection
RTX 服务器
AD
DNS
Switch
Voice Gateway
V
CUC-RTX
PSTN
CUC-RTX
Cisco IP Phone
• 服务器端只有RTX服务器和CUCM是必须的,其余的服务器根据客户功能需要进行配置
• 客户端只有PC是必须的,如果用户预算足够可以配适当的思科IP电话
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Backend Server
soft MCU
Unit Connection
Hard MCU
SIP
RTX Server
CUCM
SIP
SIP
SIP
SIP
EX 90
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E 20
C60
Cisco Mobile
9951 IP phone
CUC-RTX
WebEx
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• RTX 服务器只提供即时消息和状态相关功能
• RTX服务器不负责任何的语音/视频等多媒体信令
• RTX服务器和CUCM之前没有SIP Trunk
• RTX客户端不负责媒体流,而是思科腾讯通底层的CSF架构负责通
话和话机管理
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Mobile Features of Cisco
Unified
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• 客户端电脑要求
Item
仅语音通话
QCIF
CIF
VGA
720HD
内存
512 M B
512 M B
512 M B
1 GB
2 GB
CPU: for Win7/Vista
(WEI) processor score
2.2
2.2
3.0
4.8
5.9 and a system with at
least four CPU cores
N/A.
64 MB
64 MB
64 MB
128 MB
显存
I/O ports
When you use USB audio and video, USB 2.0 is required
HD-capable USB 2.0 web
camera, HDMI capture
card, and HD camera.
• RTX 服务器要求(腾讯推荐)
Item
配置
内存
2 GB or above
CPU
Dual Core 2.4 GHz
硬盘
160 GB
网卡
1000 MB
操作系统
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Windows 2003 server or above
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• 客户端要求
项目
操作系统
描述
• Windows 7 Professional, Enterprise, or Ultimate, 32bit or 64-bit*
• Windows Vista SP2, with DirectX 10, 32-bit
• Windows XP SP2, SP3 with DirectX 9.0c, 32-bit
注意:确保始终使用最新的显卡驱动以保证DirectX的显
示功能。
Tencent RTXC 2011 Cisco Client (8.1.224.210)
RTX
注意: 在Windows 7 64位系统中,RTX会被安装在
C:\Program Files (x86) 文件夹下。
* Desk phone video is not supported on 64-bit editions of Windows (soft phone video only)
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• 服务器端要求
项目
描述
Cisco Unified Communications
Manager
7.1(3), 8.x, 及向后支持
Cisco Unified Communications
Manager Business Edition 3000
8.6(1) 及向后支持
RTX server
Tencent RTXS 2011 Cisco Server (8.1.224.202)
Cisco Unity Connection
7.1(4), 8.x, 及向后支持
Cisco WebEx
• Cisco WebEx SaaS
• Cisco WebEx integrated with Cisco Unified
MeetingPlace using Cisco WebEx scheduling
(formerly know as Type 2 integration
Cisco Unified MeetingPlace
8.x
Cisco TelePresence MCU
4501, 4500, 4200 series
Cisco IOS Video Conference Bridge
ISR G2 + PVDM3
CUVC
7.0, 5.6
SRST
7,1, 8.x 及向后支持
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•
•
Ports Used for Inbound Traffic
Port
Protocol
Description
16384 - 32766
UDP
Receives Real-Time Transport Protocol (RTP) media streams for audio and
video. These ports are configured in Cisco Unified Communications Manager.
Ports Used for Outbound Traffic
Port
Protocol
Description
69
UDP
Connects to the TFTP server to download the TFTP file.
80
TCP, HTTP
Connects to services such as WebEx or Unity Connection
143
IMAP (TCP/TLS)
Connects to Unity Connection
443
TCP, HTTPS
Connects to services such as WebEx and Unity Connection
993
IMAP (SSL)
Connects to Unity Connection
2748
TCP
Connects to the CTI gateway, which the CTIManager component of CUCM
5060
UDP/TCP
Provides SIP call signalling
5061
TCP
Provides secure SIP call signalling
7993
IMAP (TLS)
Connects to Unity Connection
8443
UDP
Connects to the CCMCIP server to get a list of currently-assigned devices
16384 - 32766
UDP
Sends RTP media streams for audio and video
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Phone
9971
9951
8961
8941
8945
7985
7975
7965
7962
7945
7942
7931
SCCP
n/a
n/a
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
SIP
Y
Y
Y
Y
Y
n/a
Y
Y
Y
Y
Y
n/a
Phone
7970
7937
7925
7921
7911
7906
6961
6941
6921
6911
SCCP
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
SIP
Y
n/a
n/a
n/a
Y
Y
n/a
n/a
n/a
n/a
注意:视频电话(7985,8945,8941和99xx)和使用SIP协议的话机不支持
Deskphone video
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Mobile Features of Cisco
Unified
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• RPI是RTX插件的标准封装格式
• CUC-RTX PRI包安装时会做如下的事情:
在RTXC/Plugins文件夹下创建一个与该PRI包同名的文件夹
PRI包解压后将所包含的文件全部复制到该文件夹
插件信息被写入进RTXPlugins.xml
安装vcredist_x86.exe
安装CiscoUnifiedCommunicationsforRTX.msi
卸载老的CUC-RTX 版本(如果存在的话,例如 CUC-RTX 8.5)
安装新版本CUC-RTX
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• 直接安装
• 推送安装
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• RTX 服务器
从AD导入用户或者手动创建用户
为指定用户添加UC角色
• 思科腾讯通管理器
为相应的UC角色添加UC配置信息
• Cisco Unified Communications Manager
Enable LDAP Integration (If LDAP is configured to sync
the user accounts)
Create devices for users
Assign devices to users
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• 1. Select “User import and Authentication” and click “Add”
2 . LDAP server basic info.
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• 3. Select folder and users
4. User attributes mapping
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• 5. Import settings and authentication mode
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• 在 RTX 服务器上,
管理员创建UC角色
管理员为该UC角色关联用户
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• 思科腾讯通管理器,管理员为UC角色配置UC信息
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• Application Dial Rules and Directory Lookup Rules are both required
• Application Dial Rules modify the dial string on outbound calls to
conform to the route plan in place on CUCM
Any number dialled by a user (not routable as-is) must have
an ADR to resolve the number to the route plan
E.g. If it is required that users be allowed to dial 4-digit extension numbers and CUCM
is not configured for 4-digit dialling, then an ADR must be defined to resolve that 4-digit
number to a number recognizable by the CUCM route plan
• Directory Lookup Rules are used to translate numbers received in
CUCM signalling for inbound calls to a number that can be resolved
in contact store
For example, if CUCM reports a call from 89023044, then
that number needs to be transformed into +14089023044 as
stored in RTX Server per the E.164 requirement noted
earlier
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• Basic Client troubleshooting for Dial Rules:
The CSF Core log will contain information on the
translated numbers via the Dial Rules applied (if any).
This is the first place to look when investigating
potential dialing number related issues.
Ensure files were downloaded via TFTP to the client
Verify the numbers were translated to CUCM routable numbers
For further log troubleshooting information refer to the
“Troubleshooting” section of the TOI.
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• Device Naming Convention
Free form, no correlation to username required
Any character [a-z,A-Z,0-9] up to 15 characters
• Required Device Parameters
Parameters without default values (must be explicitly
set)
Device Name (as described above), Device Pool, Phone Buttons Template,
Device Security Profile, SIP Profile
Parameters with default values
Location, Device Mobility Mode, Use Trusted Relay Point, Packet Capture Mode,
Presence Group, MTP Preferred Originating Code, Certificate Operation,
AuthenticationMode, Key Size, DND Option
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• Strong recommendation – synchronize User Id’s between AD
and CUCM
Alternative – manual synchronization of User Id’s
Requires the CUCM administrator create a CUCM User with the same User Id as
the AD User Id
CUCM Users should be assigned identical passwords as the corresponding AD
user
• User Id’s for CUCM and AD must be in the same CASE.
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• To enable Id Sync CUCM should be enabled to use
LDAP Synchronization
This allows CUCM to integrate with AD and build its user
database from the same data source in which Windows
users are defined.
This allows CUCM to proxy any authentication request to
the AD source for authentication and means that Windows
and CUCM users are all authenticated by the same source
For more information see:
CUCM 7.x
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html
CUCM 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html
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• CUCM Configuration
Device config
The Services Client Framework device type is always video-enabled.
IP Phones need to be explicitly video enabled.
Only SCCP (Skinny) IP phones support video with CSF.
‘PC port’ and ‘video capabilities’ must be enabled for IP phones.
IP phone must be ‘tethered’ to the controlling PC via Ethernet cable in order for
video to function (just like with CUVA/VT Advantage client)
User Config
Users must be a member of ‘Standard CTI Enabled’ group to control desk
phones.
CSF device and controlled IP phones must be configured as ‘Controlled Devices’
under ‘Device Association’
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• CUCM Configuration for Ad-hoc video conferencing
Configuration for CSF is no different from any other
phone device.
You must have a Conference bridge configured.
You must have a Media Resource Group and Media Resource Group List
configured.
Optionally, for ad-hoc conferencing, you can change the ‘Minimum Video Capable
Participants To Allocate Video Conference’ in System->Service Parameters->Call
Manager. Note that when an ad-hoc conference is initiated, it will either use an
audio bridge or a video bridge based on this setting. Once the conference has
been started, it will continue to use the same bridge. So if it starts as audio it will
always be audio-only.
You must configure devices to use the appropriate Media Resource Group List.
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• Documentation guides:
Unity Connection 8.x:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xc
ucdg.html
• Unity Connection:
Integrate with the same directory source as the peer CUCM system whenever
you can. Otherwise keep in mind:
Keeping the subscriber userId consistent across Directory and domains solves a lot of
contact matching limitations.
Consider importing users/subscribers from the telephony integration (CUCM) as much
as you can for the same reasons.
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• Documentation:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configu
ration/guide/spsrst41.html
• Configure SRST IP address and port in UCM Admin web page
under System->SRST
• No CSF specific configuration
• Same configuration on the SRST as for a TNP phone
SIP Registrar should be enabled
Voice Register Pools must be configured (Please refer to the admin guide
above)
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• CUCM secure mode
Certificate Trust Lists are used to verify the CUCM servers that a client
connects to.
The CTL file contains certificates for all of the Cisco backend servers for
which CSF may need to communicate securely
CSF will not allow the creation of secure connections to any server not
explicitly listed in the Trust list.
Note that the CTL file needs to be manually deleted when moving clients
from one environment to another
If CSF is not running in secure mode, you can move from one environment
to another by simply changing your registry settings and restarting CSF.
• The CTL file is at
XP: C:\Documents and Settings\<username>\Application Data\Cisco\Unified
Communications\Cucrtx\Security\sec\CTLFile.tlv
Vista/Win7: C:\Users\<username>\AppData\Roaming\Cisco\Unified
Communications\Cucrtx\Security\sec\CTLFile.tlv
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• Certificate Verification
Once the CTL file has been downloaded, CSF will communicate with the Cisco
Authority Proxy Function (CAPF) to generate an X.509-formatted Locally
Significant Certificate (LSC) using a shared secret.
This “authorization string” will have been given to the user by some secure, out-ofband process which is not handled by CSF.
Example of out-of-band process would be delivering the string via email.
Once this LSC has been generated locally, it will be used to establish TLS
connections with Cisco backend servers when secure connections are
required.
• Encryption
Signaling and media may be encrypted once trust is established
TLS connections for SIP signaling
SRTP for media packets.
Note: This is controlled by SIP security profile on the CUCM.
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Mobile Features of Cisco
Unified
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Tencent
Cisco
Tencent RTX
(RTX.exe)
CUCRTX plugin
(reside in RTX.exe)
• Presence
• Instant Messaging
• Queried for Buddies
• Loads CUCRTX plugin
• Loaded by RTX
• Consumes RTX API
• Displays ALL CUCRTX Application windows & dialogs
• Based on CSF 2G
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RTX
思科腾讯通
Client Services Framework 2G
Call
Ctrl
Media
Conf
V-Mail
History
Meeting
Webex
Cloud
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• Note: if “UseLocalSetting” is defined in users’ registry table
“HKCU\\Software\\Cisco Systems, Inc.\\Unified Communications\\cucrtx”,
CUCRTX will not request UC settings from Server.
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Thank you.

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