ICT Presentation - Walsall Healthcare NHS Trust

Intermediate Care
Presented by:
Donna Roberts
Clinical Team Lead –
Intermediate Care and Rapid Response
Intermediate Care Services
One stop Referral / Access Number 0845 113 0761
Operational hours 08:30 – 22:00, 7 days a week
Bed based Hollybank House (21 Beds)
Bed based Richmond Hall (8 Beds)
Up to 13 ‘Spot Purchase’ beds
Frail Elderly Pathway
Rapid Response
Clinical Intervention – Query Deep Vein Thrombosis (DVT) / Positive DVT / Intravenous (IV)
5:00 pm – 10:00 pm additional Planned / Unplanned Community Nurse Caseload including
Central Base supporting whole of Walsall Borough with 2 hour maximum response time
Number of referrals per month to Intermediate Care = 700
IV Community Capacity: 6 Multiple dose patients and 6 Single dose patients
Supportive Systems
Mobile Technology
– Laptops, Mobile phones / Blackberries
Transport including minor adaptations
Equipment store on site
Medi-well 365
Access to short term emergency care provision
Access to ‘Step Up’ ICT beds to avoid hospital admission
Meet the Integrated Team
Council Team
1 x Clinical Team Lead
1 x ICT Service Manager
26 x Nurses
1 x Hollybank House Manager
(inc. 1 Mental Health Nurse)
1 x Deputy Manager
9 x Physiotherapists
4 x Senior Reablement Officers
7 x Occupational Therapists
42 x Reablement Officers
9 x Assistant Practitioners /
3 x Cooks
Technical Support
4 x Domestic Staff
4 x Administrative Team
2 x Social Workers
Council Team
Based at Hollybank House:
• Deliver 24 / 7 care to the 21 patients
• Perform / implement all care planning
– Kitchen Skills
– Therapy / Lifestyle
– Mobility
– Personalisation
Led by Health (Phase I and II)
Minor Wound Care
Infection Control Awareness
Pressure Ulcer Prevention
PEG feed training
Stoma Care
Dehydration Awareness
Epilepsy Awareness
Current Status
Average Length of Stay for Hollybank House
15 days
Weekly Patient Flow at Hollybank House
Next Steps for Integrated Service
- Complete competency frameworks and training for Council Staff
- Personalisation approach including documentation training for all
staff team
- Completion of on-going building works
- Dementia Care Aspect
- A fully integrated Intermediate Care Service for Walsall, for Health
and Social Care
- Locality Integration to support GP / patient centred approach
Patient Feedback for
Hollybank House
“I wish to bring to your attention your excellent staff at Hollybank House. They
all work very hard, are very good at what they do, and are all very dedicated
staff. I have enjoyed my time at Hollybank House and I have never come
across such a wonderful place. Your staff work very hard with clients, to get
them motivated and get them mobilising and being more independent and
happy. A big thank you to Cedar and Elm unit staff.
I feel the general public of the West Midlands, should be informed of the
good work achieved at Hollybank House. Also the office staff, have been
helpful and kind, helping me with telephone and always happy to listen to me.
I enjoyed making cakes / scones with the staff as part of my activity programme.”
Patient Feedback for
Hollybank House
Alan and I wish to tell you how much we appreciate
your friendliness, support and kindness whilst on Ash.
It made such a difference to Alan’s recovery and helped
us to cope better. Alan is still improving with lots of
help from the Physio’s.
I wish to thank all the wonderful staff who have looked after me
from the welcome on arrival and during my stay.
Choice of food is perfect and lovely cooked.
A big thank you from my family and all the visitors for your
I shall always look back on my stay here with happy memories
A ramp was installed last week so he will now be able to
get out of the house and meet a few people at the local
Keep up the good work. It really makes a huge
Best wishes to you all
Just to say a big thank you
to all your amazing staff
A sincere thank you all for helping
to return my mobility and all the
help you gave me to gain my
confidence back
All staff at Hollybank have
been wonderful - a nice place
to be. All my family feel the
What you have done for me means a lot
Thank you for listening
Any questions?

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