Keynote presentation

Report
Past Present and Future
Turnover
2012
2013
2014
1.3 AUSD
4.5 AUSD
10 M AUSD
Change Since 08/13
Profitability
-50% Loss
20-35% Profit margin
Interior/ Exterior
Customer Focus
• Non existing
• Opportunistic
• Interior focus on Teamwork
• Customer Relations and
Partner established
Company Culture
• Toxic
• Politics
• Engaged
• Performing
Leadership
Dreaded / Respect
• Accepted and Proactive
• Enthusiastic
• Acceptance
50 % Profit
LH Staff Action Learning Workshops
Examples of problems presented & largely solved
•
•
Most important values in how we operate the business:
Most important Customer goal: 85% DIFOTIS
•
Most important People goal: 80% employee engagement
•
Most important Operational goal: 85% production efficiency
•
Most important Financial goal: 180 m INR with 35% net margin in 2013
•
How do we improve customer satisfaction
•
How do we reduce wastage – series of workshops/Energy Audit
•
How do we improve teamwork
•
What do to improve staff engagement
•
How do we get people to take personal accountability & responsibility
•
How do we reduce absenteeism – Harvest!!!
•
How do we empower people
•
What performance management system will work for LH
LH Values
•
Excellence - at every level
•
Exceptional customer service – to each other, customers, suppliers and
the community
•
Total Respect -for each other, customers, suppliers and the community.
•
With Honesty and Integrity – in all our internal and external dealings with
people
•
Continuous Improvement – everyday better than the last
•
Positive attitude - to everything
Lecoanet Hemant Employee Engagement Survey (FOR TOTAL COMPANY)
AVERAGE OF EMPLOYEE ENGAGEMENT OF TOTAL COMPANY (3.58) = 72%

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