What Was Accomplished - IACC

Report
Computer Lab Operations
Dan Inlow
IACC-ITS Joint Meeting
June 1, 2001
IACC-ITS.PPT
June 1, 2001
Services Provided

Operation and Maintenance of Student
Access Computer Labs


- access to latest computer technology for general
student population
- computer classroom setting reservable by faculty
and staff
- personal assistance to lab users

Computer-based Class Support

Service Trends

- Wireless network computer technology

IACC-ITS.PPT
June 1, 2001
Metrics--Overall Lab Use
Total Sign-ins
100000
90000
80000
70000
60000
50000
40000
30000
20000
10000
0
FY 99-00
FY 00-01
Sum
Fall
Win
Sprg
qBrk
Quarter
IACC-ITS.PPT
June 1, 2001
Metrics--Use by Major
BU
S
ED
U
EN
G
LI
B
SC AR
IM T
A
TH
O
TH
ER
90000
80000
70000
60000
50000
40000
30000
20000
10000
0
A
G
R
I
A
R
C
H
Users
User sign-ins by Major
FY 99-00
IACC-ITS.PPT
FY 00-01
June 1, 2001
Metrics--Use by Classes
Lab hours Reserved
1400
1200
HOURS
1000
800
600
400
200
0
Sum
30% increase
IACC-ITS.PPT
Fall
FY 99-00
Win
Sprg
FY 00-01
June 1, 2001
What You Asked Us to Do

2000 IACC Sweep Summary
– Develop plan to refresh Labs
– Maintain list of resources available
– Address college-specific needs

2000 Deans Sweep Summary
– Participation in technology evaluations
– Averse to spending on hardware and software
– Extend support hours
IACC-ITS.PPT
June 1, 2001
What We Did To Meet Your Needs

2000 IACC Sweep Summary
– Developed plan for refresh of ITS Labs; helped initiate campus
plan based on inventory of student access labs.
– Improved network infrastructure and environmental aspects of
several labs
– Maintain current listing of ITS labs with hours,resources and
status.
– Partnered with CLA, CAED to refresh labs and address disciplinespecific and campus wide issues
– Resource25 Class Scheduling Project
– http://www.ims.calpoly.edu/ims/computer/labIndex.html
IACC-ITS.PPT
June 1, 2001
What We Did To Meet Your Needs

2000 Deans Sweep Summary
– Partnered with CAED to refresh Arch Lab with full campus access
– Partnered with CLA on lab refresh -21” monitors,
933mhz/256/30GB
– Re-opened Science North Lab for self-instruction use >100
hrs/week
IACC-ITS.PPT
June 1, 2001
User Survey Metrics-Students
TOP SIX responses were:
#6 Faster Connectivity – Computer labs sped up connectivity
by installing 4 new Cisco network switches, upgraded 2 others.
Two lab direct fiber optic connections to the campus backbone.
#5 More PC’s – More space to put them in is greatly needed.
#4 More Open Access Time – Extended library lab hours &
new lab in Architecture.
#3 Color Printer Access – Color Laser in 05-308 and inkjet in
20-126
#2 More Computers – mostly in the library, additional space
is needed.
#1 All Night Hours – extended hours until 2am in the library,
metrics reveal that 310 people signed between 1am and 2 am
since January 8th.
IACC-ITS.PPT
June 1, 2001
Benefits Derived in FY 00/01




Students have more access to more current systems than at this
time last year
Faculty can make use current software releases on more capable
hardware platforms
Lab users in PE, CAD Lab, Java Projects Lab and Library
experience better network performance
Systems are managed more efficiently due to improved network
infrastructure. Users experience fewer “broken” PCs’, due to faster,
more efficient re-imaging.
IACC-ITS.PPT
June 1, 2001

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