Powerpoint - GlobalWare Big League 20th Anniversary

Report
GlobalWare
Americas Help Desk
Commercial Operations
Beth Hawthorn and Jacquie Higgins
Sept. 21, 2011
Who’s Who
Diane Parker
Head of Customer Support and Commercial Operations Americas
Rick Lashbrook
Judy Joliat
Dir. of Technical Services and Customer Support
Dir Training and Implementation Services
Beth Hawthorn
Margaux Jones
Customer Service Manager
Training Specialist
Lisa Shene
Customer Support Supervisor
Maribeth
Whitney
Technical
Support Analyst
2
Cindy Brown
Technical
Support Analyst
Usha Prasadh
Technical
Support Analyst
Your Globalware Helpdesk
Cindy Brown
Usha Prasadh
Maribeth Whitney
3
What’s New?
•
•
•
•
GlobalWare Helpdesk team now onshore
Experienced staff
Email support still available at [email protected]
Hours of operation
– 9:00AM to 8:00PM ET M-F
• Coming Soon
• Incidents available in ASK Travelport
• Desktop View in ASK Travelport
• Ask A Question in ASK Travelport
4
Resources
5
Training Services
6

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