Chapter 1: Information Systems and People

Report
Chapter 1:
Information Systems and People
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 - 1
Learning objectives
1.
2.
3.
4.
5.
6.
Role of IS in organizations
Three characteristics of valuable information
Four components of IS
MIS research areas
Examples
Ethical questions
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Chapter 1 - 2
Google
• “Google’s mission is to organize the world’s
information...”
• Access to information has transformed work,
study and personal accomplishment
• Accessibility not appropriate or desirable for
some information
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IS in action
• American Idol
• California DMV
• Walmart
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Organizations and IS
1.
2.
3.
4.
5.
6.
Operations management
Customer interactions
Decision making
Collaboration and teamwork
Strategic initiatives
Individual productivity
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1. Managing operations
• Functions to deliver goods and services
• Compliance
• Industry-specific operations
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2. Customer interactions
• CRM systems build and maintain
relationships
• Web-based front offices and online selfservice
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3. Making decisions
• Data-driven decision making
• Business intelligence
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4. Collaborating on teams
• Social networks
• Online communities
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5. Strategic objectives
• Competitive advantage
• Businesses and nonprofit organizations
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6. Individual productivity
• Computer software
• Electronic devices
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Nature of information
• Data
• Information
• Knowledge
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Information value
• Timeliness
• Accuracy
• Completeness
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IS components
1.
2.
3.
4.
People
Technology
Processes
Data
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1. People
•
•
•
•
Leaders
Managers and staff
Information technology team
User-generated content
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2. Technology
• Hardware
• Software
• Telecommunications
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3. Processes
• Set of activities to achieve task
• Business process management
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4. Data
• Raw ingredient for
every information
system
• Converted into
digital format,
integrated and
shared across
systems
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Chapter 1 - 18
IS discipline
•
•
•
•
•
Development
Organizations
Individuals
Groups
Markets
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IS in business
•
•
•
•
•
•
Marketing
Finance
HR
Sales
Manufacturing
Entrepreneurship
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IS in nonprofits
and government
• Fundraising
• Updates
• Micro-volunteering
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IT department
• Chief Information
Officer (CIO)
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Collaborating on IS
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Productivity
• Microsoft productivity survey
• Role of IT
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Ethical issues
• Privacy
• Crisis management
• Reputation
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Summary
1.
2.
3.
4.
5.
6.
Role of IS in organizations
Three characteristics of valuable information
Four components of IS
MIS research areas
Examples
Promises, perils and ethics
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Chapter 1 - 26
Nasdaq OMX case
• Electronic trading
exchange
• Competes on speed
• Risks
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Chapter 1 - 27
Twitter case
• Emergency response
• Use and enhancements
• Challenges
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Chapter 1 - 28

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