Mountain States Health Alliance Quality Awards Program Recognizing and Rewarding Improvement Initiatives at MSHA MSHA Quality Awards Program • Purpose – Encourage improvement within Mountain States Health Alliance • Recognizing participation in improvement initiatives • Rewarding successful improvements • Currently in the 8th year • Sponsored by President/CEO, Dennis Vonderfecht • Coordinated through the Quality Department • Three primary components – Project entry – Judging – Recognition You are invited . . . Meadowview Marriott Resort & Convention Center Quality Awards Project Exhibit and Reception Where the recognition begins Quality Awards Banquet Project summaries SCIP Colon Surgery Physician Order Sets – IPMC – Surgery: The team implemented standard order sets to improve application of SCIP guidelines for reducing complications related to colon surgery. Use of guidelines was 79.3% in March and 94.6% in September. Susan Fannon Juli Hughes Dan Kimmel Stephanie Reed Gina Roller Kim Rapcan (Project Leader) Seeing is Believing – JCMC – Neonatal Intensive Care Unit: Improving the process of caring for premature infants reduced the rate of Retinopathy of Prematurity from 75% in 2006 to less than 20% in 2008. Mike DeVoe, M.D. Renee Lowe Jill Naylor Lisa Carter (Project Leader) Quality Awards Program Agenda Program Invocation Larry Easterling Director of Pastoral Care Mountain States Health Alliance Welcome Maureen MacIver Board Chair Mountain States Health Alliance Opening Remarks Dennis Vonderfecht President /CEO Mountain States Health Alliance Presentation of Awards and Recognitions Rob Adams Tamera Fields Monty McLaurin Jamie Parsons Tom Tull Lindy White Dennis Vonderfecht Closing Remarks Dennis Vonderfecht PI Champions Individuals within the system who have demonstrated dedication to creating a culture of quality by promoting and using the MSHA performance improvement model. Levels of Recognition Level I: Quality Interest Recognition of an opportunity for improvement Allocation of time and resources toward developing a solution Level II: Quality Initiative Use of data to drive the improvement effort Use of PDCA to some degree Level III: Quality Improvement A successful project with improvement beyond the baseline level Achieved via the utilization of the Plan-Do-Check-Act methodology Level IV: Quality Implementation At/near target Strong likelihood of continued success / mechanism in place for continuous monitoring of the new process or problem solution. Level V: Quality Impact Significant measurable improvement Impacting more than one department / facility / Quality Pillar or all of MSHA Participants at all levels receive a certificate Levels IV and V projects receive a trophy Awards Hold-the-Gains Award Most Innovative Project House of Quality Awards - Stakeholder Safety - Service Excellence - Clinical Effectiveness - Operational Effectiveness - Patient-Centered Care Best Individual Project Best Team Project President’s Award Best Team Project & President’s Award 7th Annual MSHA Quality Awards 116 projects entered (59% increase from last year) 14 Returning projects entered Hold-the-Gains 102 New projects or Previous Level 1-3 Level 1 – 10 Level 2 – 27 Level 3 – 47 Level 4 – 16 Level 5 – 2 21 judges 745 project participants (95% increase from last year) 89 Project Storyboards on exhibit (25% increase from last year) Cash and awards = $12,000 Recognition continues after the event Write-ups – MSHA publications – Area newspapers – MSHA Moment MSHA Intranet – Quality projects library • All projects • Best practice sharing / Lessons learned sharing – Images • Quality Awards banquet • Project photos • Storyboards Best practices sharing events Presentations at Board Meetings Entering a Project Entering a Project The process • Totally electronic project entry • Entry period approximately 10 weeks • Quality Department resources available – In-person – Online • Optional storyboard entry Intranet Resources Entering a project Judging the Projects This is where YOU come in! Judging the Projects Qualifications • Quality expertise • Healthcare experience NOT required • Familiarity with PDCA • Outside Mountain States Health Alliance The process • Totally electronic • Estimate 0.5 – 1.0 hour per project / 10 – 15 projects • Guidelines for consistent scoring • Nomination of projects for awards 21 volunteered their time and expertise last year! Judging Screen This could be you Some feedback from our judges • “I have thoroughly enjoyed this opportunity and am highly impressed in general with the MSHA Quality Awards program and the quality of the submissions.” • “As last year, I am impressed with the scope and level of effort from so many teams. It speaks well of the cultural drive towards institutionalized continuous improvement at MSHA. Keep up the good work! “ • “It was a very rewarding experience, and I look forward to doing it again.” • “What a learning experience even for someone who has been in quality for many years.” Lessons Learned and Improvements Each year is the best one yet! Learning and Improving Listening and learning Debrief after banquet – What worked and what could be better Customer feedback via online survey Improvements over the years All participants recognized Judges are external quality experts from various industries Online entry and judging processes Criteria for judging now available to team members Scoring Matrix for judges to improve standardization and reduce inconsistency Information/education now a part of the online entry page Streamlining processes - Reduced the length of the program Eliminated the keynote speaker from recognition program (based on feedback) Increased the number of recognitions Feedback now available online to project participants immediately after banquet Year One Year Two Years 3-7 Entering projects Storyboard entry Typed entry Online entry Judging projects 3 external / 6 MSHA All external judges All external judges On-site Electronic Online judging Handwritten Emailed documents Several hours Two week period 4+ week period Tri-Cities area Statewide NYC to Panama 3 awards 10+ awards Only winners invited to awards program All participants invited, with guest Recognizing projects All projects recognized No recognition for other projects Integration • MSHA House of Quality – Pillars of excellence – Patient Centered Care • Impact on Blueprint goals is considered in scoring • Use of PDCA improvement model is considered in scoring Thank You!