Our Time is NOW Transformational Leadership: Changing culture and getting results while having fun Michelle Rozen-HR Director Methodist & Methodist Children’s Hospital Stephanie Fritz-HR Director Methodist Texsan Hospital HR Summit October 2014 Our Time is NOW Methodist Healthcare System Who are we? Methodist Hospital and Methodist Children’s Hospital • Opened in 2004 as Texsan Heart Hospital • Purchased by Methodist Healthcare 2011 and renamed Methodist Texsan Hospital • 30% of current staff were employed during acquisition 2 Our Time is NOW • San Antonio, Texas • Methodist Ministries & HCA partnership • Methodist Campus is one of HCA’s largest Hospitals with 3,800 employees, 882 beds, and currently undergoing one of the largest expansions in HCA. • New Administration team < 3 years Methodist Texsan Hospital Changing Culture to Get Results Better and more effective communication 3 Our Time is NOW • Senior leader rounding • HR rounding - Getting to the departments so they do not have to come to us. • Giving the employee an active voice and ensuring they know they have avenues to voice their concerns • Continue actions taken over last year and ensure they are engrained in the culture of the hospital • Voice will be agenda item for EAG in 2014 • O’s attending EAG meetings. • Icon VOICE on computers instead of suggestion boxes to ensure we are reaching everyone • Have fun and ALWAYS celebrate the WINS! New Sr. leadership challenged to build trust and credibility • Sr. leader rounding and visibility • Minimize uncertainty surrounding what is happening here • Transparent and consistent communication – “Big Board” Stoplight report of actions taken on survey suggestions – “Hump Day” email every week from CEO – CEO member of the EAG – Mandatory daily huddle • Create pride in working here • HAVE FUN! Interaction Activity • Low score throughout HCA Senior Leadership visibility. – Break out groups to share best practice on how we can increase this perception and make senior leaders more visible to the staff. • FUN 4 Our Time is NOW – Sharing best practices and creative ideas on how we have created a culture of fun and pride for our organization.