Business Benefits of Cloud.

Report
QAD Cloud
Kory D. Johnson
“The Effective Enterprise:
Building for the Future”
QAD Enterprise Cloud – The Effective Enterprise
“The Effective Enterprise:
Building for the Future”
About QAD
The QAD Enterprise Cloud
Global
23 Countries
Users
QAD Cloud Apps
10,000+
Support
24 x 7 & Monitoring
QAD Cloud
Services
QAD Cloud
Portal
Secure
SSAE16 (SAS70)
Available
> 99.5%
We are leaders in the Cloud delivering full-strength
Cloud ERP available from anywhere in the world
Blended
On Premise & Cloud
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
World Class Service Delivery
On Board
Operate
Upgrade
Plan – Build – Test - Transition
Run – Monitor - Review
Plan – Test – Transition - Renew
QAD Cloud Service Center
Organizational Consolidation
Process Disciplines
Training
Metrics
Discipline, Reliability, Predictability
“The Effective Enterprise:
Building for the Future”
4
Compliance
• Data Center and QAD SSAE 16 documented
• Life Sciences – cGMP Qualified
• ISO 9001:2008
SOP
SOP
SOP
SOP
SOP
“The Effective Enterprise:
Building for the Future”
Service Management
• Dedicated Engagement Manager
• Single Point of contact for escalations
• Monthly reports and SLA adherence
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
Infrastructure Management
• Infrastructure components
• Data Center Management
• Operating System Support
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
Systems Management
• Monitoring and Tuning
• Application and System Administration
• Optional Enhanced Disaster Recovery
• Version Management and upgrades
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
On Demand Standards
QAD Monitoring
“The Effective Enterprise:
Building for the Future”
On Demand Standards
QAD Monitoring
• Based on Icinga – an open source network and host monitoring solution
• www.icinga.org
• New servers are added by creation of configuration files that identify the
new host and services to be monitored
• http://odmonl01/monitor
• Guest account (read-only) available
“The Effective Enterprise:
Building for the Future”
On Demand Standards
OS Monitors
• Ping
• CPU Load
• File System Usage
• Swap usage
• Cron – are any cron jobs overdue
• Number of Open OS files
• NTPD – Server Time Service
• FTP Service
• OS Backup Directory
• OS Zombie processes
“The Effective Enterprise:
Building for the Future”
On Demand Standards
Application Monitors
• DB Up/Down
• DB Log Error Check
• AppServer and Webspeed Broker Checks
• AppServers monitored depend on applications installed
• All will have NET UI Application Server, EE will have financial Application server
• Others, CRM, EAM, Qxtend, etc
• Tomcat
• Daemons (EE)
• Radley (If applicable)
• EAM Batch Job Scheduler (If applicable)
“The Effective Enterprise:
Building for the Future”
On Demand Standards
QAD Monitoring
• Auto-restart services
•
•
•
•
•
CRON
NTPD
FTP
EAM Batchjob Scheduler
EE Daemons
• Notifications are sent to
• QAD
• Customer based on type for custom monitors
“The Effective Enterprise:
Building for the Future”
Systems Management
Enhanced Disaster Recovery (EDR)
• Minimum of 25% contracted users
• Max of 100% contracted users
• Transactions reflected in D/R production database real time
• RPO = 1 hour of max data loss
• RTO = 4 hours max to recover systems
• “Disaster”
• Defined as an unplanned event or failure that causes Customer’s
Production environment at the primary site to be unavailable for twenty
(20) hours or more
“The Effective Enterprise:
Building for the Future”
Functional Management
• Application Change Management
• Business Process Management
• Training classes
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
Customization Management
• Support of existing modifications
• Retrofits for upgrades
• Management of promotion process
• How to’s
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
EDI Management
• Transformation Map Management
• Delivery of EDI messages
• TP Change Management
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
Network Management
• Infrastructure Components
• Monitoring of networking components
• Site to Site and dedicated circuits
Service Management
Infrastructure Management
Systems Management
Functional Management
Customization Management EDI
Management
Network Management
“The Effective Enterprise:
Building for the Future”
QAD Cloud – Connectivity Options
Basic VPN
(Site to Site)
MPLS
VPN
(Client)
Description
Expansion of customer private cloud to
QAD Cloud datacenter
Extension of customer private cloud to QAD Cloud
datacenter through Internet-based secured point to
point tunnel
Secure VPN tunnel to QAD Cloud
datacenter through client software
loaded on individual computers
Reliability
Guaranteed levels of bandwidth and
availability
Variable levels of bandwidth and availability
Limited levels of bandwidth and variable
availability
Typical Use
User counts > 50
User counts varies depending upon bandwidth and
latency to QAD Cloud datacenter
Remote users
Installation Lead-times
45-55 days
5-7 days
5-7 days
Costs
MPLS Carrier: $800-1,200/month
(depending upon customer contract)
QAD Cloud: $384 install, $284/month
$0 (single connection included in QAD Cloud
subscription up to 2Mbps)
$Varies (2Mbps and above)
$500/month, plus $5/month per named
user
Routing
Each site routes directly to QAD
datacenter
Each site routes to customer network hub then across
VPN tunnel
Each client routes directly to QAD
datacenter
“The Effective Enterprise:
Building for the Future”
Strategic Focus
Simple Integration to External Systems
“The Effective Enterprise:
Building for the Future”
QAD Cloud Pricing
User Types
• Named user
• Person, device, or process accessing database or an Add-On Product
• Limited user
• Named User with access to limited functions
• QAD Device User
• A person that uses an access device that connects to the system
• E.g. Shop Floor Data Capture
“The Effective Enterprise:
Building for the Future”
Benefits of Cloud
• Enhanced SLA
• Repurposing of IT resources
• 24x7x365 support
• Local Language
• Security Compliance
“The Effective Enterprise:
Building for the Future”
Cloud Conversion & Transition Pricing
Paths to Cloud
Transition
Net New Customer
QAD Cloud
Setup
Lift & Shift
On Premise QAD
Copy
Setup
Cloud
Upgrade
24 Months
QAD Cloud
Conversion
On Premise QAD
Upgrade
Setup
QAD Cloud
“The Effective Enterprise:
Building for the Future”
Tools, Processes & Procedures
QAD Cloud Operations
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
Online Support Center
Knowledgebase
Expandable Sections
Drill Down Navigation
Incidents
News
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
Shared Portal
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
Confirmation Authorization
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
Code Implementation Request Form
“The Effective Enterprise:
Building for the Future”
QAD Cloud Operations
Summary
• Stability, Predictability, Scalability
• Process based operations management
• Continuous improvement environment
• Industry Standards and ITL process backbone
• Self- Compliance through ISO 20000 certification
“The Effective Enterprise:
Building for the Future”
29
Questions?
“The Effective Enterprise:
Building for the Future”
Save the Date for Explore 2015
www.qad.com/explore
“The Effective Enterprise:
Building for the Future”

similar documents