Belgian e-Leaders without Borders Workshop on ICT

Report
A balance on 10 years of FEDICT
Jan Deprest
19th March, 2012
Warsaw
A story of continuous
change…
© Fedict 2009. All rights
reserved | p. 2
A story of continuous change
3 2001: Established
3 2002: Operational
3 2002-2003: Automation of the State
3 Realisation of building blocks
3 Realisation of e-government applications
© Fedict 2009. All rights
reserved | p. 3
A story of continuous change
3 2004-2005:
3 Service concept
3 Automation of Society
3 2006: Start of ‘Knowledge Region’
3 2007: Integration of Fedict Select
3 2008: Business Process Management
3 2010-2011: Integration of Fedict Shared Services
3 2012: Fedict Law – Service integration
Continuous adaptation of the internal organisation,
processes and procedures
Fedict today
3 3 entities:
3
3
3
© Fedict 2009. All rights
reserved | p. 5
Operation
© Fedict 2009. All rights
reserved | p. 7
Automation
of the State
© Fedict 2009. All rights
reserved | p. 8
Architecture & building blocks
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reserved | p. 9
Architecture & building blocks: eID and kids ID
© Fedict 2009. All rights
reserved | p. 10
Automation of the State: Police-on-web
© Fedict 2009. All rights
reserved | p. 11
Automation of the State:
Tax-on-web, Intervat, Belcotax
Automation of the State: Elections
© Fedict 2009. All rights
reserved | p. 13
Automation of the State: eBirth
© Fedict 2009. All rights
reserved | p. 14
Automation of the State: eProcurement
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reserved | p. 15
Automation of the State: Digiflow
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reserved | p. 16
Automation of the State: hello parents
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reserved | p. 17
eID applications: e-desks in cities & municipalities
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reserved | p. 18
eID applications: Bruges Library
© Fedict 2009. All rights
reserved | p. 19
ICT Knowledge Region
© Fedict 2009. All rights
reserved | p. 20
ICT Knowledge Region
3 Exporting acquired ICT/e-gov knowledge
3 Attracting ICT activities
3 Strong international co-operation
3 Especially at European level (e.g.: STORK)
3 At global level (e.g.: ICA)
3 Over 40 bilateral contacts with other countries per year
3 OECD e-Leaders meeting
3 Belgian chairmanship of the European Union – Lift-off towards
Open Government: 850 visitors
3World Bank: Chair of the Identity Management Expert Group
Automation of Society
© Fedict 2009. All rights
reserved | p. 22
Indicators
3 Access
3 Security
3 E-knowledge
3 # applications
© Fedict 2009. All rights
reserved | p. 23
Initiatives
3 Peeceefobie (PC phobia)
3 Card readers for 12-year-olds
3 Safe Chat
3 Internet for everyone
3 www.cardreaders.be
3 Kids-ID
3 Suske & Wiske (Spike and Suzy)
3 Start2surf
© Fedict 2009. All rights reserved | p. 33
History – Strategy & Organisation
> History
• Started in H2/2003 (green field)
• Focus on ICT Operational Services Delivery (24*7)
• Primary ICT Partner of “Horizontal” Federal Public Services
(Chancellery of the Prime Minister, FEDICT, Ministry of
Budget, PFS P&O)
• “Critical mass” achieved in 2006
• First “external” customer” in 2006 (KCE)
• Continuous & regular growth since 2004
• Servicing today 29 different clients over 12 locations
• EPSA (European Public Sector Awards) diploma in 2007
> Strategy
• Step-by-step approach
• Leveraging “resources”
– people, technology, knowledge and services
• Operational excellence
• SLA’s based organisation
> ICT Shared Services Organisation
• Central & decentral
• Integration when needed of existing ICT organisation
within ICT Shared Services
• Co-sourcing and partnership, …….
Some of our clients
As service provider, we deliver several kind of services…
Infrastructure:
Commodities:
Platform:
Hosting & Housing
Mail
Sharepoint
Storage & Backup
Authentication
Service Mgt Tool (Ca)
Voice &
Communication
File & Print
Performance Point
Security
End to End
Monitoring &
Dashboards
Network
Internet
Remote access
e.g.: E-Hr,
E-premier,
FedCom
Database (MS SQL,
Oracle)
Mobility
Web Sites (Drupal,
etc.)
Unified
communication
Belgian ICT market
7.960 ICT
vacancies in
Belgium*
150.600 ICT
employees
in
Belgium*
3.900 ICT
employees
Public
Services
War for Talent -> ICT profile = critical profession!
* Source : Labor survey Agoria dec. 2010
War for (IT)talent within public services
2 recruitment channels:
•
•
= Alternative recruitment
channel of FPS for ICT staff recruitment
• Fedict Select is a not-for-profit
organization which guides and
supports its members with the
recruitment of specialized ICT staff.
• Clients = All FPS that do not belong
to social security sector
• 1 statute
• Private labor contract
• Employees seconded to the
public institution concerned
www.fedictselect.be
• 1-step selection process
• Search on the external
market
Some statistics for 2011
WHO IS WHO?
Belgacom is the leading quadruple-play player in
Belgium who integrates fixed and mobile telephony,
internet and television.
In addition, Belgacom is an end-to-end ICT player with
reliable solutions tailored to SMEs, large enterprises and
institutions.
Gregory WILLE
[email protected]
www.belgacom.be
Gregory GLINEUR
[email protected]
www.belgacom.be
Certipost, your partner in electronic and paper document
exchange, is a specialised and experienced service provider
enabling secure electronic data interchange between
companies, consumers and government institutions.
Gert Roeckx
+ 32 53 60 11 11
[email protected]
www.certipost.com
COSIC is a research group with multi-disciplinary
researchers from all over the world who are
specialized in computer security and industrial
cryptography.
Danny Decock
[email protected]
Stefan GROMMEN
[email protected]
http://datanews.knack.be/ict/
Jan DEPREST
Peter STRICKX
Frank LEYMAN
Sebastiaan De Brouwere
LIVING TOMORROW is a meeting place for innovative
companies, organizations and governments where
professionals, consumers, patients and citizens are
confronted with products, technologies and services that
improve the quality of life and work today and in the future.
We do not aim to impress people with the possibilities of
technology.
Joachim De Vos
+ 32 2 263 01 33
[email protected]
www.livingtomorrow.com
LoQutus is a team of Business Process ICT-Architects and part of the
MÖBIUS group. We give ICT advice and implement software
solutions that are aligned with the business processes and the
existing IT environment, using state-of-the-art tools, standard
methodologies and architectural concepts.
Our service offering is based on 3 pillars: Architecture, Process Management and Information
Management.
Joachim Vanden Brande
+ 32 9 242 83 00
[email protected]
www.loqutus.be
TIME.LEX provides legal services in the area of egovernment, e-business, online media, electronic
communications, personal data protection, intellectual
property rights and other legal aspects related to the
information society.
Prof. Jos DUMORTIER
[email protected]
VASCO is a world leader in Strong Authentication and
Electronic and Digital Signature solutions, specializing in
online accounts, identities and transactions.
Bart Renard
+ 32 2 609 97 00
[email protected]
www.vasco.com
Services offered:
–
–
–
–
Network solutions
Security solutions
IT solutions
Communications solutions
Johan SYS
+32 475 34 32 47
[email protected]
Zetes are an EMEA leading provider of identification and
mobility solutions. By utilising high-secure identification, data
capture and data communication technologies they link
people to their unique identity.
Ronny Depoortere
+ 32 475 58 14 20
[email protected]
www.zetes.com/moldova
[email protected] you!
JAN DEPREST
Chairman
Maria-Theresiastraat 1/3
Bruxelles 1000 Brussel
TEL +32 2 212 96 00
FAX +32 2 212 96 99
[email protected]
www.belgium.be/fedict
© fedict 2011. All rights reserved

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