Business Process

Report
Developing SW : Practical
Considerations on Single
Window Architecture in
Greece
An integrated Trade Facilitation
Strategy for Greece
including Single Window
19-20 July 2012, Athens, Greece
Jonathan Koh Tat Tsen
Director,
Trade Facilitation Centre of Excellence
All rights reserved. ‘CrimsonLogic’ and the Shell Device are trade marks of CrimsonLogicPte Ltd. All information contained in this presentation is disclosed to you on the basis of a
prospective business relationship and is proprietary to CrimsonLogic Pte Ltd and may not be used, disclosed or reproduced without the prior written consent of CrimsonLogic.
Copyright 2009 Private & Confidential
Dimensions of Trade Facilitation
Multi-faceted
Components
Valueadd
Concept of Trade
Facilitation
2
Multiple
Stakeholders
What’s Not & What Is
Trade Facilitation
All about Technology
Trade Facilitation
All about People
• Technology is only a TOOL
• Need change in mind-set
• Need change in
policies/procedures
• Need change in behaviours
3
What’s Not & What Is
Trade Facilitation
Electronizing Manual
Processes
Trade Facilitation
Improving Processes
• Rubbish in, Rubbish out
• Leverage on IT to achieve more
streamlined processes that are not
possible before
4
What’s Not & What Is
Trade Facilitation
Single Window to All
Services
Trade Facilitation
Integrate Related Services
• Customer-oriented
perspective
• Over-centralization is a fad
• Over-centralization destroys
value
5
Single Window High-level Architecture
Trading Community
Single Window
Customs Mgt
System (CMS)
Banks
SW Portal
Insurance
Companies
Trader Registration
Shipping Lines
Messaging & Translation Engine
Govt Agency 1
Decision Tree Configurator
Warehousing
companies
Payment & billing
Freight Forwarders
Security
Air Cargo Agents
Govt Agency 2
Manufacturers
OGA
License & Permit Process
Govt Agency 3
Multiple Online Access Channels:
- Web-based Forms
- Electronic Messaging (XML / EDI)
- Service Bureaus
Other Govt Agenices
Examples: Ministry of Health,
Ministry of Defence,
Communication
Campaigns
Traders
Customer Relationship Management
Call Centre
Training
Copyright 2009 Private & Confidential
Technical Support
Service Bureau
Practical Application of
Business Process Modeling
in Single Window
Jonathan Koh Tat Tsen
Director, Trade Facilitation
Centre of Excellence
CrimsonLogic Pte Ltd
All rights reserved. ‘CrimsonLogic’ and the Shell Device are trade marks of CrimsonLogicPte Ltd. All information contained in this presentation is disclosed to you on the basis of a
prospective business relationship and is proprietary to CrimsonLogic Pte Ltd and may not be used, disclosed or reproduced without the prior written consent of CrimsonLogic.
Copyright 2009 Private & Confidential
SW & eCustoms Transformation
5
CURRENT STATE
Location 1 Location
2
Location 3 Location
4
FUTURE STATE
Location
5
Location 6 Location 7
Processes
Transition & Project
Management
Process
Standardisation
& Alignment
Different processes/ work practices/
policies between & within clusters
Automate Processes
Application/ Infrastructure
Multiple applications/ infrastructure
between & within clusters
Infrastructure
Design, Development
& Implementation
New/ Refined Policies
(Governance)
Multiple and diverse databases
between & within clusters
Data Standardisation
& Migration
One Integrated eCustoms with
Standardised Data
Data
Stakeholders
Large & diverse stakeholder groups
across multiple locations
Change Management
Illustrative Only
8
Staff Committed to
Perform in Roles
Using New
Processes & eCustoms
SW Implementation – Improving Trade
Facilitation
Strategy
Design
Enterprise Process Map
Implementation
Process Models
Enterprise Map (Automotive Company)
Process Configuration
Inventory Management
SAP model type:
Scenario
Management Pro cesses
Sale s &
Dist ribution
Manage me nt
Procure ment
Operation
M anage me nt
Analytics
Goods
Re ceiv e d
Material
Re quire ments
Planning
Order
Re ceiv e d
Check
Inve ntory
Core Processes
Goods
Re ceipt
Processing
Engine e ring
Sale s & Distribution
M anage me nt
Production
SAP func tion ty pe:
Check Order
Proc ess
Goods
Re ceipt
Processed
Supply
M anage me nt
Order
Checked
Custome r
M anage me nt
Goods
Re ceipt
Posting
Supporting Procees
SAP func tion ty pe:
Financial
M anage me nt
Human Capit al
M anage me nt
Goods
Mov e ment
Proc ess
SAP func tion ty pe:
Proc ess
Post
Goods
Re ceipt
Corporate Se rvice s
M anage me nt
Se nd
Goods
Add
Goods to
Warehouse
Financial
Manage me nt
Sale s &
Dist ribution
Manage me nt
Goods
Warehousing
SAP func tion ty pe:
Process-System Map
Proc ess
System Map
System Infrastructure
Goods
added t o
Warehouse
Warehouse
che cke d
Inve ntory
Manage me nt
Organizational ... .
C...
SAP R/3
Enterprise
Main Process 1.2
Main Process 1.3
Main Process 1.4
Main Process 3.3
Main Process 2.1
Main Process 1.1
MAin Proce ss
(Inte rface)
Process
Rule
DEF AS
NALCO MIS
Process
(S AP Process)
IT IMP
Ev e nt
C...
Main Process 2.2
Main Process 4.2
Main Process 4.1
Main Process 3,2
Application 3
Main Process 1.3
Main Process 3.1
C...
SAP APO
SAP MDM
C...
DAAS/MILS
SAP
SPS
MILST RIP
MANUG IST IC
Plant Supply
Process-Data Map
Function
Output
Output
Function
Main Proce ss 1.2
Output
Proce ss Are a 3
Output
Proce ss Are a 10
Master Data Map
Master Data Definition
System Organization Model
System Org. Definition
E2E Scenarios
Process Integration
O...
Main Proce ss 1.4
Input
Main Proce ss 1.2
Data 5
Input
Proce ss Are a 3
Data 6
Input
Proce ss Are a 10
Data 3
Data 6
Input
Main Proce ss 1.4
Data 4
Carries out & Supp... Carries out & Supp... Carries out & Supp...
O...
Process-Organization Map
De partment 2
De partment 3
Main Proce ss 3.1
Main Proce ss 4.2
Main Proce ss 3,2
Main Proce ss 1.3
Main Proce ss 3,2
Main Proce ss 2.2
.
De partment 1
Main Proce ss 3.3
E2E Scenario Map
Carries out & Supp...
Carries out & Supp...
Carries out & Supp...
Carries out & Supp...
O...
SAPR3
E2E Sce nario 1
E2E Sce nario 2
BPE
ORASOFT
SAPCRM
E2E Sce nario 3
.
SendMultipleFlightBookingOrder
Split Mult ipleFBO_BPM
E2E Sce nario 4
com_sap_ns_1:BookSingleFlightAndConfirm
com_sap_ns_1:BookSalesOrder
MergeSingleConfirmations_BPM
E2E Sce nario 5
E2E Sce nario 6
ProcessOrderConfirmation
Business Model
What do achieve?
Business Blueprint
Process re-design
Copyright 2009 Private & Confidential
Live Execution
Process execution
Where and how
other countries have
incorporated
Business Process
Analysis (BPA) in their
SW projects
All rights reserved. ‘CrimsonLogic’ and the Shell Device are trade marks of CrimsonLogicPte Ltd. All information contained in this presentation is disclosed to you on the basis of a
prospective business relationship and is proprietary to CrimsonLogic Pte Ltd and may not be used, disclosed or reproduced without the prior written consent of CrimsonLogic.
Copyright 2009 Private & Confidential
Mexico SW Business Modeling
Requirements from the
Mexican Single Window for Foreign Trade (VUCEM) - 2010
Translated from the original Spanish
consist of the actions related to the execution, documentation and
modeling of processes for the private agents, as well as modeling the
different processes or procedures for the government entities and
organizations.
Modeling must be conducted with the SAT’s* institutional tool
(BPA/ARIS), according to the following.
BPA / ARIS IDS Scheer AG version 7.1
* SAT – Mexico Tax Administration Service
Copyright 2009 Private & Confidential
Mexico
For the Mexico tender for Single Window, their requirements include
business process consulting using modeling and complying to their
standards:
Guidelines for documentation
of processes
Architecture
Methodology
Copyright 2009 Private & Confidential
Conventions Manual
Mexico SW Business Modeling
Mexico Tax Administration Service (SAT) Process Reference Model
Level 0
Level 1
Level 2
Level 3
Level 4
Copyright 2009 Private & Confidential
Mexico SW Business Modeling
Core Business Processes
Strategic
Planning
Processes
Account/Deposit
Processes
Transaction
Processes
Market
Resaerch
Product
Development
Lending
Processes
Marketing
Card
Processes
Wealth Management
Processes
Strategy &
Planning
Enabling Processes
Level 0
Macro Processes - Reference Model for the Processes
IT and
Infrastructure
Operation
Processes
HR
Processes
General
Administration
Legal
Processes
Treasury and
Investment
Processes
Control Processes
Financial
Controlling
Risk
Management
Audit
Processes
Compliance
Processes
Process map
Main process
NonDocumentary
Payments
(Cash/Transfer)
Cheque
Processes
Scenario
Main process
belongs to
Level 2
Sub-Processes - This level provides
disaggregate the detailed processes into
elements that are more detailed.
Transaction Processes
belongs to
Process area
Processes - This provides the first level of process
description. It is a general view of the processes
referred to a macro process.
Overview Cheque Processes
consists of
consists of
Internal
Cheque
(House check)
Verify
check
transaction
consists of
S
Receive
cheque
(External)
P
Verify
check
Verify
cheque
(BII cheque)
consists of
External
check
(International Collection) S
External
cheque
(Domestic)
S
Receive
cheque
(BII cheque)
Receive
check
P
Verify
cheque
(International)
Verify
cheque
(Domestic)
P
consists of
Receive
cheque
(Incoming
Collection) P
consists of
Prepare & Approve
Arrangement Offer
Verify
cheque
(Incoming
Collection)
P
P
consists of
Documentary
Payments
Account
to account
Phone Banking
Process
payment
(BII cheque)
Process
payment
(International)
P
P
Cash
Withdrawal
belongs to
Process
payment
(Incoming
Collection)
P
End of day
activities
Re-Issuing of
cheques
Re-issue of
new cheques
belongs to
Execute
internal
reporting
Application
Form for
openning savi...
Level 4
Copyright 2009 Private & Confidential
belongs to
Saving account
application form
(corporate)
Retail Business
Development
Dept.
verify application
form
Saving account
application form
(Personal)
belongs to
For personal saving
account, IC is required,
for corporate saving a/t
company registration
document required
Identification Card
belongs to
Company
registration
document
invalid form
Form Valid
Customer
Saving account
application form
(corporate)
Retail Business
Development
Dept.
verify customer
Identification Card
.
CIS
Company
registration
document
Invalid Customer
Valid customer
exist
Valid customer
does not exist
Application
Form for
openning savi...
Customer Type
Check customer
type
CSO
Corporate
customer
Corporate
Registrati...
Incompete form
Verify the
completion of
applicaiton form
CSO
Complete form
Invalid supporting
document
Verify the
supporting
document for
corporate...
Valid supporting
document
decide the
validation of form
invalid form
Personal
customer
CSO
.
Manage Resource
Items
Setup Arrangement - Saving
P
Tasks- This level establishes in great detail the
flow of tasks in logical chains of events and
functions. These provide the sequence in relation
to functions (tasks) and include their interfaces
with other task flows. This level identifies the
actors involved in the different tasks
consists of
Setup Arrangement - Current
P
Execute
Reporting
Level 3
consists of
Setup Arrangement
ID Number
Incompete form
Manage Drop Box
P
Process
payment
(Domestic
cheque) P
Payment
via
Clearing
Outgoing
Domestic
Clearing
Administrate
checks
Actions- This gives a basic flow of actions in logical
chains of events and functions. These provide the
sequence of executed functions (Actions) and
include their interfaces with other flows of activities
consists of
External
check
(International Incoming Collection)
S
Receive
cheque
(External)
P
Input
check data
Process
check
payment
belongs to
Level 1
Verify supporting
document for
personal
customer
Complete form
CSO
Verify the
completion of
applicaiton form
Invalid supporting
document
Valid supporting
document
CSO
decide the
validation of form
Form Valid
invalid form
Form Valid
CSO
CSO
activate passbook
Issue passbook
Register Internet banking
ATM
Setup Arrangement - Direct
Credit
Maintain User Manual &
Encryption Program - Direct
Credit
Other Reference Models
Many other institutions –
UN, APEC, and National Customs have their Business Process
Implementation Guides, Reference Models:
BPA Guide by UN bodies
APEC e-Trade Reference
Model Design & Development
Copyright 2009 Private & Confidential
Jordan Customs SW
Business Process
Implementation Guide
How BPA is done in an
actual SW design &
implementation
All rights reserved. ‘CrimsonLogic’ and the Shell Device are trade marks of CrimsonLogicPte Ltd. All information contained in this presentation is disclosed to you on the basis of a
prospective business relationship and is proprietary to CrimsonLogic Pte Ltd and may not be used, disclosed or reproduced without the prior written consent of CrimsonLogic.
Copyright 2009 Private & Confidential
Introduction to Reference Model
• The main purpose of a reference model is to
generalize
– e.g. processes of a specific industrial sector
• Cost-savings
• Give the company/organization a framework
– Make it easier for them to identify own processes
– Find weaknesses in their own running processes
easily
• Industry, Business, Business Process Reference Models
Copyright 2009 Private & Confidential
From Business to IT
Business
Architecture
Business
Strategy
& Requirements
Application
Architecture
Business Processes,
Workflows, Transactions
and Collaboration
Systems, Services,
Functional Use Cases
Infrastructure Architecture
Information
Architecture
Data, Business Objects,
Exchange Formats,
Security and Privacy
Hardware, Server, OS, Network
Copyright 2009 Private & Confidential
Program
& Project
Management
Portfolio
Analysis
SW Business Processes Reference Model
Management
Process
Core
Process
Business Process Map
Import
Level 0
Export
Support
Process
Business Process Area
Main process
consists of
consists of
consists of
consists of
Temporary
Import
consists of
Level 1
consists of
consists of
Scenario
Import
Advanced PreArrival Electronic
Information
Trading Partner
Registration
Electronic
Declaration
Submission
Cargo Manifest
Declaration
Duties and Tax Fee
Assessment
Commercial
Business Sub Process
Individual
S
Risk Management
and Selectivity
Inspection
Management
Customs Warehouse
Trading Partner
Registration
Trading Partner
Registration
(Commercial)
Trading Partner
Registration
(Individual)
P
Customs Clearance
Processing
Duty Payment
Cargo Release
Post Clearance Audit
Elements / Activities
Customs
Affairs...
Subm it Online
Trading Partner
Registration
Receive and
Approve
Trading Partner
Registration
Trading Partner
Registration
(Diplomat)
P
Trading Partner
Registration
(Government)
P
P
Backline Processes
Belongs to
Carries out & Supports
Importer / Exporter
Level 2
S
AEO Management
Belongs to
Organizationa...
Frontline Processes
Carries out & Supports
Government
S
Law and
Enforcement
Belongs to
Valuation
Diplomat
S
Belongs to
Receive Serial
Number
(Importer /
Exporter Code)
Level 3
CSO
Complete form
Invalid supporting
document
Corporate
customer
Personal
customer
Verify the
supporting
document for
corporate...
Verify supporting
document for
personal
customer
decide the
validation of form
invalid form
CSO
Valid supporting
document
ID Number
Incompete form
Complete form
CSO
Verify the
completion of
applicaiton form
Invalid supporting
document
Valid supporting
document
CSO
decide the
validation of form
CSO
Belongs to
Incompete form
Verify the
completion of
applicaiton form
Level 4
CSO
Form Valid
invalid form
Form Valid
Belongs to
Corporate
Registrati...
CSO
Belongs to
Tasks / Use Case
Check customer
type
Belongs to
Application
Form for
openning savi...
Customer Type
Copyright 2009 Private & Confidential
19
Business Process Model – Level 0
Domain
Level
Model Name
: Business Process
: 0
: Business process Map
Specification:
It describes the overall services provided to internal
/external customers, such as :
- Import
- Export
- Transit
- Transshipment
Management
Process
Core
Process
Import
Export
Transit /
Transhipment
Support
Process
Copyright 2009 Private & Confidential
20
Business Process Model – Level 1
Domain
Level
Model Name
: Business Process
: 1
: Business Process
Area
Specification:
Each ‘business process area' contains a collection of end
to end process flow, which provide similar services to the
one or a few ‘customer cluster’. All these ‘end to end’
process flow are list out in a ‘Business Process Area’
diagram, each of ‘end to end’ process flow is referred as
‘business main process’
Copyright 2009 Private & Confidential
21
Business Process Model – Level 2 - Import
Domain
Level
Model Name
: Business Process
: 2
: Business Main Process Flow
Import
Type: Business Main Process Flow
Last change: 3/18/09 5:42:36 PM
Trading Partner
Registration
Duties and Fees
Assessment
Law and
Enforcement
Advanced PreArrival Electronic
Information
OGA Permits
Approval and
Issuance
Valuation
Guarantee
Management
Specification:
Each ‘business Main Process' could be described by some
business process’, which work together to deliver the
service to the customer in different scenario (Variant).
This diagram provides a overview picture for the owne
and users of this ‘business main process' and it serve
as basis for business model change or proces
improvement.
Electronic
Declaration
Submission
Cargo Manifest
Declaration
Risk
Management
and Selectivity
Duties and Fees
Payment
Customs
Warehouse
Refund
Frontline Processes
Tarriff
Management
Risk Profile
Management
OGA
Declaration
Approval
Inspection
Management
Cargo Release
Post Clearance
Audit
AEO
Management
Backline Processes
Interconnection Between
QCCSW and Customs
Financials System
Copyright 2009 Private & Confidential
22
Business Process Model – Level 2 - Export
Export
Type: Business Main Process Flow
Last change: 3/10/09 7:02:59 PM
Trading Partner
Registration
Law and
Enforcement
Export Permit
Approval From
O.G.A
Fees Payment
OGA
Declaration
Approval
Export
Declaration
Cargo Release
Cargo Manifest
Declaration
Frontline Processes
Copyright 2009 Private & Confidential
Risk
Assessment
Post Clearance
Audit
Customs
Warehouse
Inspection
AEO
Management
Backline Processes
23
Business Process Model – Level 2 - Transit
Transit
Type: Business Main Process Flow
Last change: 3/16/09 9:57:26 AM
Advanced PreArrival Electronic
Information
(
Cargo Manifest
Declaration
Electronic
Declaration
Submission
OGA Declaration
Approval
Duties and Fees
Assessment
Valuation
)
Risk
Management
and Selectivity
Inter-gateway
Movement
Inspection
Management
Customs
Warehouse
Law and
Enforcement
Guarantee
Management
Fees Payment
Cargo Release
Copyright 2009 Private & Confidential
24
Business Process Model – Level 3
Domain
Level
Model Name
: Business Process
: 3
: Vertical Swimlane
F-IM-1-03 Cargo Manifest Declaration (Sea, Air, Land)
(
)
Last change: 12/16/08 3:08:03 AM
Shipping Agent
Sea Manifest Office
Air Cargo Handler
Air Manifest Office
Land Carrier
Land Manifest Office
Specification:
To describe business process flow in a swim
lane style, so that the responsibility of
process activities and the place of the
handle over are clear defined
P01: Receive Port
Discharge List from
Shipping Line
P02: Submit Port
Discharge List
P03: Receive
Port Discharge
List
P04: Receive
Cargo Manifest
from Shipping
Line
P05: Format Cargo
Manifest
P06: Submit Cargo
Manifest
P07: Receive
Cargo Manifest
P06: Submit Cargo
Manifest
P07: Receive
Cargo Manifest
P06: Submit Cargo
Manifest
P07: Receive
Cargo Manifest
P08: Determine
cargo location at
port
P09: Submit cargo
location information
P10: Receive cargo
location information
P11: Reconcile
location with
manifest
Copyright 2009 Private & Confidential
P09: Send cargo
location information
P10: Receive cargo
location information
P11: Reconcile
location with
manifest
25
Business Process Model – Level 3
Domain
Level
Model Name
: Business Process - Import
: 3
: Vertical Swimlane
Specification:
To describe business process flow in a swim
lane style, so that the responsibility of
process activities and the place of the
handle over are clear defined
Copyright 2009 Private & Confidential
26
Optimizing - Examining Commonalities
consists of
consists of
1 Business
Transactions
(Internet)
2 Foreign
Company
Transactio...
4 Limited
Liability
Partnershi...
5 Local
Company
Transactio...
8 LP
Transactions
(Internet)
S
1.1 Business
Name
Application...
S
2.1 Name
Application &
Registration
P
4.3 Changes
in Particulars
of LLP
4.1 Name
Application &
Registration
P
2.2 Changes
to Foreign
Company
P
To be
determined
4.3 Changes
in Particulars
of LLP
2.3 Annual
Filing
1.6
Termination of
Business
2.4 Ending of
Foreign
Company
P
P
P
P
P
To be
determined
P
P
Expansion of “APPLY”
process type to look for
common components at
the detailed level
Appeal
EntrePass
decision
5.3 Annual
Returns
4.6 Ending of
LLP
P
8.7 Change of
LP Name,
Activity,...
5.4 Change
Particulars
4.9 Annual
Declaration
P
To be
determined
P
Matrix offers another Process type
view to help identify opportunities for
common services and
standardization
P
Main process
consists of
1 Business
Transactions
1.1.1
Application to
Register a...
consists of
2 Foreign
Company
Transactions
S
Apply (New)
S
2.1.1 Apply a
New Foreign
Company...
P
consists of
consists of
consists of
4 Limited
Liability
Partnershi...
5 Local
Company
Transactions
8 LP
Transactions
S
4.1.1
Application to
register a n...
P
S
5.1.1 Apply
For a New
Compan...
P
c. c. c. c. c. c. c. c. c. c. c. c.
S
To be
determined
P
P
2.1.5 Apply for
Extension of
Time to Lod...
P
2.1.2 Apply for
Extension of
Reservation ...
Apply
(Extension)
To be
determined
P
P
2.1.6 Apply for
Extension of
Time to Lod...
- Results in process standardization, simplification
and integration will translate to real savings in IT
effort
Belongs to
Apply
(Payment)
Belongs to
standardization between 30-50% while best in class
companies can achieve up to 70%
P
Apply
(Remove)
Belongs to
- Most organizations achieve process
.
Belongs to
.
The Trade Process is
organized along
Govt and Private
Sector entities
S
8.1 Application
to Register for
a new Limite...
P
P
P
S
5.1 Name
Application,
Incorporatio...
P
P
P
S
c. c. c. c. c. c. c. c. c. c. c. c.
B B B B B B
Belongs to
Belongs to
Belongs to
consists of
Scenario
Termination
consists of
Belongs to
Belongs to
Annual Filing
consists of
Belongs to
Belongs to
Belongs to
Change
Belongs to
Apply
Belongs to
Scenario
Main process
Copyright 2009 Private & Confidential
1.1.4 Payment
for New
Business...
4.1.4 Payment
for new LLP
Registration
P
1.1.3 Remove
Names of
Owners...
4.1.3 Remove
Partners/
Managers
P
Apply (Enquiry)
1.1.2
Transaction
Status Enquiry
P
To be
determined
P
P
5.1.8 Remove
Directors/
Secretaries/...
P
4.1.5 Status
Enquiry for
LLP...
To be
determined
P
P
5.1.10
Transaction
Status Enquiry
P
P
Example for illustration only
27
.
SW Reference Model Framework
Commonalities across Import
Copyright 2009 Private & Confidential
Desired Outcome
Reference Model
for
Single Window
Implementation
All rights reserved. ‘CrimsonLogic’ and the Shell Device are trade marks of CrimsonLogicPte Ltd. All information contained in this presentation is disclosed to you on the basis of a
prospective business relationship and is proprietary to CrimsonLogic Pte Ltd and may not be used, disclosed or reproduced without the prior written consent of CrimsonLogic.
Copyright 2009 Private & Confidential
SW Reference Model Framework
Business Process Strategy
Determine process
objectives
Create process
transparency
Business Process Design
Measure
processes
Identify weak
points
Enterprise Architecture
Information Repository
Determine
system
requirements
Manage resources by
objectives - Motivate
employees
Identify and
manage
operational risks
Improve
processes
Implement
application
systems
Control
execution of
processes
Train employees in
the new processes
Continuously manage
and improve processes
Business Process Controlling
Business Process Implementation
Copyright 2009 Private & Confidential
SW Business Processes Repository
Business Process Repository
Business oriented processes
UML Diagrams
BPEL
processes
Common Object
Model
Supported Standards:
BPEL, XMI, BPML
XML, AML, WSDL
API, HTML,
OLE / VBasic
Java Script
Office, PDF, RTF,Notes
Business Rules
WS Repository
Rules Engine
Process Execution
Software
Engineering
BPEL Process Manager
Development Environment
Copyright 2009 Private & Confidential

similar documents