Internal Quality Assurance of Qualifications Development Workshop for DTLLS Optional Units 22 & 37 Objectives: By the end of the session, you will: • Have self-assessed your existing knowledge and understanding of the internal quality assurance (IQA) of qualifications and identified areas for development. • Have reviewed and discussed the context and principles of IQA. • Be able to check that assessors meet the needs of their role and be able to identify mechanisms for conducting an assessor risk assessment and contributing to assessor personal, interpersonal and professional development. • Have discussed assessment monitoring activities, including the planning of such activities and agreed an outline strategy for same. Cont’d/ Objectives continued: By the end of the session, you will: • Have agreed outline processes for planning, preparing and conducting assessments and the IQA of assessments. • Have agreed techniques for sampling evidence of assessment and judging the quality of the assessment process. • Considered and agreed an outline strategy for standardising assessment practice and outcomes. • Identified and agreed outline procedures to follow when there are concerns about the quality of assessment, including legal and good practice requirements (inc. those relating to complaints, appeals and malpractice and maladministration) The Context & Principles of IQA What is the role of Internal Quality Assurance of qualifications? Ans/ The Role of IQA: IQA is the driver of quality assurance within National Frameworks and within quality and management systems of Centres. The IQA role is responsible for maintaining public confidence in each and every qualification issued……….. Therefore Internal Quality Assurance is the key factor in managing risk. The Context and Principles of IQA: What are the benefits of effective IQA? • • • • • • Improved learner experience Raised learner achievement rates Increased learner retention rates More cost effective programmes Regulatory requirements are met Support for other planning and monitoring processes such as self-assessment The Context and Principles of IQA: Building QA measures into all processes of the learner journey - including: • • • • • Recruitment process Induction process Initial assessment Learning plans Teaching • • • • • Facilitating learning Reviews of progress Assessment process Achievement Progression planning The Context and Principles of IQA: The IQA system needs to contain: • • A set of written IQA procedures • • Sample planning based on the principles of ‘CAMERA’ • • Effective communication • • Interim sampling • Summative sampling Monitoring of assessor practice (including observation) Standardisation activities Sound administration Records of the above CAMERA/ The Context and Principles of IQA: The IQA system needs to contain: Sample planning based on the principles of ‘CAMERA’: Candidates/Learners Assessors Methods of assessment Evidence Records Assessment sites The Role of IQA: What are the four main aspects to the IQA role? 1. Plan, operate and evaluate internal assessment and quality assurance systems 2. Support and develop tutors and/or assessors 3. Monitor and improve the quality of assessment practice 4. Apply policies, procedures and legislation to meet external/regulatory requirements. The Role of IQA: The primary focus of the IQA is to ensure the Centre’s internal processes demonstrably meet external regulator’s requirements. To do so effectively, the IQA must: • • • Plan Operate, and Evaluate } } } internal assessment and quality systems The Role of IQA: How do you check that assessors meet the needs of their role? What factors should IQAs consider in a risk assessment of an assessor? Risk Assessment H/o The Role of IQA: Planning: Planning is a proactive process. IQAs are responsible for creating sample plans for the qualification outlining what will be monitored. Remember: CAMERA and risk factors in the team / centre/ qualification Cont’d/ The Role of IQA: What typical risk factors should you take into account? The number of learners allocated to each assessor Number of assessors Number of sites allocated to each assessor Experience and confidence of assessors, etc. (Risk Assessment) • Changes to qualifications • Known problem areas/units/learning outcomes, etc • • • • Cont’d/ The Role of IQA: Typical IQA Sampling Plan: Handout The basic principle is that over time and across candidates, the IQA must sample all the assessment methods used in the delivery of each qualification Cont’d/ Sampling Plan H/o The Role of IQA: Planning – key questions: When should you plan? When should you sample assessments? What methods of assessment are used in your qualifications and how will you sample those methods? What IQA sampling records must you keep? Cont’d/ The Role of IQA: Assessment sampling – points to remember: Sampling must be formative (interim) and summative. Across learners, plan to sample at the beginning, in the middle and at the end of learners’ journey through the qualification. If assessment through observation is the most prolific assessment method, you must ensure you sample by observing your assessors. Interview candidates to obtain feedback on the assessment process. You must ensure a clear audit trail – records of assessment and IQA should be simple but effective. The Role of IQA: Keeping IQA Records: What Centre records are IQAs responsible for keeping? Cont’d/ The Role of IQA: IQAs are typically responsible for the following Centre Records: • Assessor’s CVs • Assessors CPD Records • Authenticated (by EQA) copies of vocational certificates • Assessor Induction Checklists • Assessor Risk Assessments • IQA Sampling Strategy • Sampling Plans • IQA Sampling Records (feedback to Assessor) • IQA Observation Forms • Candidate Interview Forms • Assessment and certification records (from completed portfolios – certificate claimed) • Minutes of team meetings • Minutes of Standardisation Meetings Actions for Assessors • EQA Reports The Role of IQA: Standardising Assessment Practice and Processes: How, what, when and why do you need to standardise assessment practice and processes? The Role of IQA: Standardisation – points to remember: Essential in Centre's that rely on part-time, dispersed and peripatetic assessors. Contributes to recordable CPD and is particularly helpful for inexperienced assessors and assessors new to the Centre. Standardisation activities must be planned – treat them like any other development activity. The IQA acts as the facilitator. The Role of IQA: Standardisation – points to remember: Keep records and remember to highlight the activity to your EQA – you could include a standardisation activity as an item in your next EQA visit if you agree this with your EQA. Records prove that you are standardising assessment practice and continuously improving quality within your Centre. Feedback from EQA and IQA sampling should inform standardisation. The Role of IQA: Concerns about the quality of assessment: What should you do when you have concerns about the quality of any aspect of assessment within your Centre? Cont’d/ The Role of IQA: Concerns may be about: Are the National Standards being adhered to? Does the assessor have sufficient depth or breadth of vocational knowledge and experience? Are holistic assessment opportunities being used effectively? Are assessors remaining objective in their judgements? Are candidates individual needs being met effectively? Are candidates satisfied with the assessment process? Are candidates aware of and understand, the complaints and appeals procedures? Do I suspect malpractice, or maladministration?