TeleSpace CCaaS with UCaaS Pro

Report
Cloud Services
M A K I NG B US IN ES S CO L LA BOR ATION EA SY
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
Cloud Realities
Collaboration applications still run on a network
Delivered as a service (predictable monthly subscription)
No need to upgrade & manage your own applications
Must evaluate strength of the cloud provider’s network
Business benefits are real – agility, flexibility, expense control
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Growth of Cloud Computing
2016
77%
2013
of North American companies
were using at least one public
cloud service in 2012
(IDC’s Buyer Market Guide, July 2013)
2012
2011
2009
Late 1990s
1960s
© 2013 TeleSpace. All rights reserved.
Predicting 80% of Global 2000 will have
30% of their IT capability offsite
(IDC’s Buyer Market Guide, July 2013)
TeleSpace is 1 of 3 Cisco Master Cloud Service Providers
and “…corporations [and] governments now have the
comfort level from a security perspective [and] the
return on investment is clear to move to the cloud…”
(The Wall Street Journal, June 11, 2013)
TeleSpace founded and 1st customer “live” on Quad Core Network™
Cisco developed virtual multiservice data center reference architecture
standards to address concerns about cloud data security & app performance
Google and Microsoft offered browser-based enterprise apps
Internet offered significant bandwidth
and SalesForce.com pioneered delivering enterprise apps via a website
Concept of Cloud Computing
TeleSpace Confidential
Top Applications Moving to Cloud
Cisco CIO/CTO Market Survey, June 2012
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Uses of Collaboration Cloud Services
 Incorporate video into meetings, trainings, and large-scale communications
 Enable meetings with remote participants, virtual teams, and B2B
 Create internal communities, online team workspaces, new office space uses
 Give mobile & remote workers access “as if in the office”
 Provide multi-channel customer service (experts in real time)
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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TeleSpace Overview
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Corporate Snapshot
 Broad, fully-integrated TeleSpace℠ Cloud Services
 UCaaS (hosted Unified Communications)
 UCaaS P1 Interconnected VoIP (eligible for E-rate)
 TPaaS (hosted TelePresence)
 CCaaS (hosted Contact Center)
 Innovative WAN Services for choice in how to connect
 Managed private cloud offers
 World-class Quad Core Network™ and Operations
 Secure, scalable, carrier-neutral, geo-redundant design
 One of industry’s most aggressive Service Level Agreements
 Sample customers
 Synergis Education (UCaaS, educational services)
 One of America’s top 3 homebuilders (TPaaS, real estate)
 Brokerage (UCaaS/CCaaS, health insurance) sold by ShoreGroup
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Lead with Cisco Powered Cloud Services
Unified
Communications
Customer
Collaboration
Collaboration
Applications
TelePresence
Same on-premise applications now available via monthly subscription
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Unmatched Strength of Quad Core Network™
 Secure design
Internet /
MPLS
 Carrier class
Internet
/ MPLS
 Fault-tolerant
Backbone Waves
 Geo-redundant
 High availability
Fabric
Computing
Cloud
ASR9K
ASR9K
ASR9K
Dallas
Ashburn
telecom/partner peering POP
production data center
 Carrier-neutral access
Independently scalable
Backbone Waves
Fabric
Computing
Cloud
Internet
/ MPLS
Backbone Waves
 MPLS Core
 DMVPN / Mobility Core
ASR9K
 Data Center Unified Fabric Core
 Fabric Computing Core
© 2013 TeleSpace. All rights reserved.
ASR9K
Austin
production data center
TeleSpace Confidential
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Trailblazer in Service Operations
Resilient, Reliable, Predictable, and Accountable
 Geo-redundant NOCs (certified technical engineers)
 99.99% service & infrastructure uptime guarantees
World-Class Support Expertise & Innovation
 TeleSpace intellectual capital
 Industry best practices
 Market-leading tools
 Proven ITSM processes
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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TeleSpace Cloud Services
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Unified Communications as a Service
(UCaaS)
 Unified Workspace




Voice
Voice Messaging
IM and Presence
Desktop TelePresence
Up to 10 endpoints per user
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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TelePresence: Today’s Business Culture
Telephony and Video
Clients & Endpoints
Voice, Video and
Web Conferencing
TelePresence
made simple
TelePresence-Based
Customer Care
Point-to-Point and Multipoint
TelePresence
TelePresence High-Definition
Room Systems
Includes apps to capture/record,
transform and share
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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TelePresence as a Service (TPaaS)
HD-quality business video
Supports Cisco, SIP-, and H.323-compliant endpoints
TelePresence subscriptions for all use cases
 Personal, desktop, and 3rd party endpoints
 Mobile devices
 Conference room endpoints
 External connections (B2B)
Multi-point functionality for all
 TeleSpace Rendezvous Rooms
Dedicated port model
Virtual Meeting Room (VMR) shared port model
 Secure multi-point meetings
TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Contact Center as a Service (CCaaS)
 Subscriptions can support 25 to 1000’s of users
 Hosted agents and supervisors
 Precision routing (most proficient agent for customer)
 Mobile device flexibility (TeleSpace CCaaS with UCaaS Pro)
 Reporting
 Seamless options for best-in-class adjunct applications
 Bucher+Suter: CRM integration
 eGain: email, web chat & co-browse
 Calabrio: recording voice calls & screen captures, workforce management and analytics
 Nuance: self-service IVR (interactive voice response) and speech recognition
 Acqueon: predictive outbound dialer
 Multi-customer environment
 Individual, dedicated instance of the services you want (vs. all customers sharing same services)
 Bursting subscription option for seasonal increased capacity needs
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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The Last Mile: Choose Your Connections
 Supported WAN Services
 MPLS (traditional private corporate network)
 Public Internet (over the top and VPN)
 Secure encrypted media streams
TeleSpace WAN Service Innovation
Cloud Connect℠ (secure DMVPN over broadband public Internet)
Mobile Connect℠ (secure mobile access)
Media speeds: Voice (100K), Video (2M), Wideband Video (5M)
PSTN Calling Plans: DID, E911, local, LD, number portability
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
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Compelling Value
Executives
Employees
 Improve workforce productivity
 Seamless Instant Messaging, presence
(availability), voice, and video
 Accelerate execution of business strategy
 Secure access with their choice of devices
(Bring Your Own Device – BYOD)
 Stimulate product/service innovation
 Gain business continuity and disaster recovery capabilities
Information Technology
 Single Number Reach on all endpoints
Finance & Administration
 Offload non-mission-critical workloads
 Reduce hourly average downtime costs1
that can range from $9K to $686K
 Consolidate communications platform
 Trim energy use2
 Scale easily with business seasonality
 Decrease Total Cost of Ownership
 Centralize maintenance & support
 Expedite delivery of current versions for all users
 Lower CapEx (data center facilities, insurance, heating, ventilation, cooling)
 Limit need to identify, train & incent new technology talent to stay
1 Aberdeen’s
© 2013 TeleSpace. All rights reserved.
2 CIMI’s
Business Continuity and Disaster Recovery: Don’t Go It Alone, June 2013
Cloud Computing Cost Savings: Fact or Fiction?
TeleSpace Confidential
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Measurable Results
 Nearly double profits when optimize
networked connections (including cloud)
among people, process, data and things1
 27% lower annual contact center costs
for companies deploying their contact center
in the cloud vs. their peers2
 Up to 87% reduction in energy use if all
US business email, productivity software and
CRM software shifted to the cloud3
1 Cisco’s
Internet of Everything Value Index study, June 2013
Transitioning your Contact Center from On-Premise to the Cloud, April 2013
3 Lawrence Berkeley National Laboratory research study with Google, 2013
2 Aberdeen’s
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Noteworthy Distinction with TeleSpace
 Secure, scalable and flexible Quad Core Network™
 High reliability with our “carrier-neutral” design
 Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)
 Single, integrated applications platform
 Running complete Cisco Powered Collaboration portfolio
 Managed private cloud offers for adjunct/ecosystem applications
 TelePresence breadth
 Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.)
 Extensive functionality (B2B, multipoint, recording, capture/transform/share)
 Contact Center depth
 Supports 25 to 1000’s of users (Cisco UCCX and UCCE)
 Simplified contact center environment incorporates best-in-class partner apps
 Multi-customer environment
 Aggressive Service Level Agreements
 Enjoy 99.99% service and infrastructure uptime guarantees
© 2013 TeleSpace. All rights reserved.
TeleSpace Confidential
Thank you.
[email protected]
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