InGenius Connector Enterprise Product Overview August 29, 2012 Agend • InGenius Software – Corporate Overview • InGenius Connector Enterprise – – – – – Product Overview Key Features Technology Overview Packaging & Licensing Demo InGenius Software • Started in 1986 by Rich Loen our Founder & CTO • 12 years focused in computer-telephony applications • Current staff of 20 located in Ottawa, Canada • InGenius CTI applications are deployed worldwide, from SMB to cruise ships to fortune 500 companies • InGenius Connector launched in 2006 with thousands shipped each month InGenius Connector Enterprise A multi-platform Click-to-Dial solution that streamlines call handling and reduces workload for Salesforce users. Key Benefits Utilized SFDC Open CTI 4.0 Reduces call handling by 70% Supports multiple switch vendors Supports Mac & PC Highly scalable/high availability architecture Key User Features InGenius Connector Enterprise SFDC Click-to-Dial solution Handles both inbound & outbound calling Supports call logging, routing and caller ID preservation Includes user customizable features Technology Overview Key Technical Features No desktop install Utilizes the latest SFDC platform - Open CTI 4.0 Supports all major browsers Highly scalable/high availability architecture High Availability Deployment Customer Site Packaging & Licensing • Customer Package – Downloadable server installation package – Documentation • Licensing – Electronic key for subscribed number of users – User model matches SFDC - # of users on an annual basis – $30 per user per month • Technical Support – 9am to 5pm Monday to Friday Usage Demo • User interface overview • Outbound call handling • Inbound call handling • Call logging • User customizable items Key Advantages Why use InGenius Connector Enterprise? • Fully featured “click to dial” solution – In/out-bound calls, logging, Caller ID preservation • No desk top install, supports PCs and Macs – Easy server deployment and maintenance • Supports integration with multiple switches – CISCO, Avaya • Easy integration with custom solutions – Modular approach defends scalability/availability Key Advantages Why work with InGenius? • Over 25 years of Computer Telephony Integration (CTI) experience. • Developed, deployed and support multiple high reliability CTI based products. • Support major enterprise customers, channels and partners around the world today. • Extensive experience with major switch vendors and the needs of enterprise customers. Thank-You For more information contact: Jeff Knight Senior Channel Manager [email protected] 613-591-9002 x3480 Brian Jensen VP Business Development [email protected] 613-591-9002 x2220 Back-up Material Key Features For End Users For Implementers Benefits SFDC Click-to-Dial solution Uses SFDC OpenCTI Reduce call handling by 70% Features include logging, routing & callerID preservation No desktop install that supports Mac & PC plus multiple switches Low cost to deploy & maintain on your current infrastructure Handles inbound & outbound calling Support high availability deployment No additional hardware or software required User customizable features Modular design supports customization Can support unique workflows & business processes Product Summary InGenius Connector Enterprise streamlines call handling and logging tasks to reduce the workload for Salesforce users. Key User Features Key Technical Features Customer Benefits SFDC Click-to-Dial solution No Desktop Install Reduce call handling by 70% Handles both inbound & outbound calling Utilizes the latest SFDC platform - Open CTI 4.0 Low cost deployment & maintenance Supports call logging, routing and caller ID preservation Highly scalable/high availability architecture No additional hardware or software required Includes user customizable features Supports operation on both Mac and PC Supports major switch vendors Solution Overview • Server based install • Softphone runs in browser • Uses Apex to link to SFDC Plug-in based server architecture enables easy customization for unique business processes and workflows.