InGenius Connector Enterprise

Report
InGenius Connector Enterprise
Product Overview
August 29, 2012
Agend
• InGenius Software
– Corporate Overview
• InGenius Connector Enterprise
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–
–
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Product Overview
Key Features
Technology Overview
Packaging & Licensing
Demo
InGenius Software
• Started in 1986 by Rich Loen our Founder & CTO
• 12 years focused in computer-telephony applications
• Current staff of 20 located in Ottawa, Canada
• InGenius CTI applications are deployed worldwide, from
SMB to cruise ships to fortune 500 companies
• InGenius Connector launched in 2006 with thousands
shipped each month
InGenius Connector Enterprise
A multi-platform Click-to-Dial solution that streamlines
call handling and reduces workload for Salesforce users.
Key Benefits
Utilized SFDC Open CTI 4.0
Reduces call handling by 70%
Supports multiple switch vendors
Supports Mac & PC
Highly scalable/high availability
architecture
Key User Features
InGenius Connector
Enterprise
SFDC Click-to-Dial solution
Handles both inbound &
outbound calling
Supports call logging, routing
and caller ID preservation
Includes user customizable
features
Technology Overview
Key Technical Features
No desktop install
Utilizes the latest SFDC
platform - Open CTI 4.0
Supports all major
browsers
Highly scalable/high
availability architecture
High Availability Deployment
Customer Site
Packaging & Licensing
• Customer Package
– Downloadable server installation package
– Documentation
• Licensing
– Electronic key for subscribed number of users
– User model matches SFDC - # of users on an annual basis
– $30 per user per month
• Technical Support
– 9am to 5pm Monday to Friday
Usage Demo
• User interface overview
• Outbound call handling
• Inbound call handling
• Call logging
• User customizable items
Key Advantages
Why use InGenius Connector Enterprise?
• Fully featured “click to dial” solution
– In/out-bound calls, logging, Caller ID preservation
• No desk top install, supports PCs and Macs
– Easy server deployment and maintenance
• Supports integration with multiple switches
– CISCO, Avaya
• Easy integration with custom solutions
– Modular approach defends scalability/availability
Key Advantages
Why work with InGenius?
• Over 25 years of Computer Telephony Integration (CTI)
experience.
• Developed, deployed and support multiple high
reliability CTI based products.
• Support major enterprise customers, channels and
partners around the world today.
• Extensive experience with major switch vendors and
the needs of enterprise customers.
Thank-You
For more information contact:
Jeff Knight
Senior Channel Manager
[email protected]
613-591-9002 x3480
Brian Jensen
VP Business Development
[email protected]
613-591-9002 x2220
Back-up Material
Key Features
For End Users
For Implementers
Benefits
SFDC Click-to-Dial
solution
Uses SFDC OpenCTI
Reduce call handling by
70%
Features include
logging, routing &
callerID preservation
No desktop install
that supports Mac & PC
plus multiple switches
Low cost to deploy &
maintain on your
current infrastructure
Handles inbound &
outbound calling
Support high availability
deployment
No additional hardware
or software required
User customizable
features
Modular design supports
customization
Can support unique
workflows & business
processes
Product Summary
InGenius Connector Enterprise streamlines call
handling and logging tasks to reduce the workload
for Salesforce users.
Key User Features
Key Technical Features
Customer Benefits
SFDC Click-to-Dial solution
No Desktop Install
Reduce call handling by 70%
Handles both inbound &
outbound calling
Utilizes the latest SFDC
platform - Open CTI 4.0
Low cost deployment &
maintenance
Supports call logging, routing
and caller ID preservation
Highly scalable/high
availability architecture
No additional hardware or
software required
Includes user customizable
features
Supports operation on both
Mac and PC
Supports major switch
vendors
Solution Overview
• Server based install
• Softphone runs in browser
• Uses Apex to link to SFDC
Plug-in based server architecture
enables easy customization for
unique business processes and
workflows.

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