Mobile Access: BYOD Trends SCOTT DUMORE - DIRECTOR, TECHNOLOGY, CHANNELS & ALLIANCES AUTONOMY, HP SOFTWARE Agenda • • • • Global Market Trends Considerations for BYOD Development Considerations – a Vendor’s View Leveraging Mobility for Enhanced Collaboration Global Market Trends Global Market Trends Global Market Trends Global Market Trends Global Market Trends Considerations for BYOD • • • • • • Security Supportability Ease of management Access to content Application integration User experience User Experience • • • • • • • • Access Content File Email Edit Documents Attach Documents to Email Collaborate Capture Content Engage with workflows Search beyond device Mobile Access Trends Source: CMSWire Mobile Access Trends According to the “2013 Mobile Enterprise Report”: What was the biggest concern regarding mobile devices within organizations? SECURITY Source: CMSWire Mobile Access Trends Two issues outranked security: 1. Onboarding devices to the enterprise 2. Providing support for such a wide variety Source: CMSWire Questions, Questions! Why doesn’t this work the same way on the iPhone? When will you support Windows Phone? Is this compatible with my MDM platform? Can I get this same app on Android? What do you mean I have to use a browser? Do you support Blackberry 10? Why do you have such a focus on xxx platform? Different Devices & Capabilities • Vendors need to focus on complete solution/ecosystem • Integration with other apps needs to considered • User experience – Phone vs. Tablet – Web vs. App • Consider: form factor, market trends, and supportability Use Case Enhanced Collaboration on iOS: WorkSite Mobility 2 and HP FlowCM Solution Considerations It has to be about more than just “…there’s an app for that!” • Document editing capabilities • Must support any editing tools • Mobile document capture and upload • Need OCR capability as well • Simple collaboration from mobile device • Integration with cloud-based solutions • Different form factors • Tablet vs. phone • Security concerns • Authentication, encryption and mobile device management (MDM) Document Editing “Open In…” functionality to open documents Use your favorite editing app Enhanced Collaboration Linked folder in project workspace Connect DM system with cloud-based repository Secured by e-mail address Enhanced Collaboration Corresponds to LinkSite folder in WorkSite Enhanced Collaboration Different app… Same view! Enhanced Collaboration WorkSite Mobility Push to FlowCM via “Open In…” Mobile Capture • • • Supporting documents Notes Receipts OCR Capabilities Why is OCR important? • Images captured from the mobile device need to be searchable • Convenience means LOTS more images captured via mobile vs. other sources • Device shouldn’t have to support OCR, so make it server-side • OCR should be seamlessly integrated into existing CMS Different Form Factors Vs. Different Form Factors Software developers have had to re-think product design • Smaller size requires more careful UI design • Multiple screens for same function • Efficiency—most important functions need to be obvious • May naturally prefer one device for some functions • Phone for quickly searching/viewing content • Tablet for browsing/editing content • Users still expect the same functionality! Security Concerns The Basics: • • • • Support Trusted Authentication Support SSL Local Encryption Passcode Locking Security Concerns More Advanced: • Support Single Sign-On (SSO) • Support of Third-Party Authentication (RSA, etc.) Security Concerns Very Advanced: • Full Mobile Device Management (MDM) • End-to-End Policy Application and Enforcement Summary • The global mobile landscape is constantly evolving – New devices, form factors and functionality • Both customers and software vendors must adapt • Focus on the best solution for mobile user needs • Be mindful of the complete mobile ecosystem – Convergence of mobile, desktop and cloud Products in Action Demonstration Questions? Thank You!