MBA Class of 2015
Johnson Technology Services
203 Sage Hall
(607) 255-6300 or Ext. 5-6353
[email protected]
Todd Kreuger, IT Director
[email protected]
(607) 254-8657 or Ext. 4-8657 office
(607) 229-2982 cell
Mike Leiter, Associate Director of Client Services
[email protected]
(607) 255-6558 or Ext. 5-6558 office
(570) 786-7232 cell
Johnson Technology Services and CIT
Your NetID
Laptop Requirements
RedRover Wireless
Technology Services Portal
Johnson Technology Services
• Objective: Our goal is to achieve
excellence by partnering with customers to
exceed expectations.
Getting Assistance
• NetPrint
• Email Services
• Blackboard
• RedRover
• Laptop Issues
• Sage Hall Printing
• Johnson Websites
• Classroom issues
• Breakout Room
• Video Conferencing
• Borrowing Equipment
Contact the Johnson Technology Services Help Desk if you
are unable to address your issue with CIT or Johnson AV.
Johnson Technology Services
Johnson AV
Johnson Help Desk
CIT Help Desk
(607) 255-6353 – Ext. 5-6353
(607) 255-6300 – Ext. 5-6300
(607) 255-5500 – Ext. 5-5500
[email protected]
B 34 Sage Hall
[email protected]
203 Sage Hall
[email protected]
8:00 – 4:30 M – F
Extended hours TBD
8:00 – 4:30 M – F
8 am – 6 pm by phone
Press 0 after hours if critical
Classroom issues
Outlook Configuration
RedRover Wireless
Breakout room monitor issues
Sage Hall Printing
NetPrint Software
Video Conferencing*
Laptop issues
Borrowing equipment**
- Video cameras
- Sound system for event
“Johnson” in the URL – e.g.,
- Jconnect.johnson….
*Minimum 5 business days notice **Minimum 1 business day notice
Don’t know where to go
“Cornell” in the URL – e.g.,
What’s New?
• WebEx
– Full-featured web meeting platform, including
voice, video, and screen sharing
• Classroom Upgrades – B8, B9, B5, 141
HD Compliant
HD Video Conferencing in B8 & B9
Lecture Capture in B8 & B9
• Office 365
Johnson Helpdesk Support Services
• Expert diagnostics
• Recommendations
• Non-warranty-voiding troubleshooting and
Your Cornell NetID
What is a NetID?
It’s a username
Identifies you at Cornell
Unique and only assigned to you
What is it used for?
Email Address [email protected]
([email protected])
Online Resources e.g. (Student Center, Blackboard,
Library Services etc)
Allows Secure access to your confidential Cornell
information (Grades, Bursar Account, etc)
Logging into Johnson’s public computers
Set Your Security Questions
Go to
Using Email at Johnson
• Johnson currently uses Microsoft Office
– Provides calendar sharing for collaboration
– Allows booking of Breakout Rooms
– Provides campus Address Book
• Using Cornell Cmail is not recommended
Laptop Requirements - Antivirus
• Antivirus is required.
• If you already have antivirus installed on
your computer, you do not need to make
any changes.
Laptop Requirements
• Macs are supported; however, restrictions include:
– Excel for Mac does not have some features required
for Spreadsheet Modeling classes.
– @Risk software is only compatible with Windows.
• Microsoft Office 2010/2013 or 2011 with Outlook is
recommended. Any other software used for email
may have limited support and functionality.
• Smart Phones are not required for the program.
Laptop Requirements - NetPrint
• NetPrint software is required to print from
your Laptop to a Cornell printer.
• A NetPrint account has been created for
use of this service
The NetPrint website
• List of printers
• Add money
Sage Hall Printers:
• Quickstations (Classroom Level)
• Student Business Center (Rm. 239)
• Library (1st floor)
Public Computers at Johnson
• Quickstations
– Classroom Level, near mailroom
– For quick prints, email, editing documents
• Student Business Center
– Room 239, next to student lounge
– Quiet space for extended stay
– Includes document scanner, color printer, fax
Student Lounge
• Big screen TV, DVD player
• Cell phone chargers
• Laptop chargers
– Apple
– Dell
• Please read and understand the posted
usage disclaimer before using chargers.
Connect to “RedRover” wireless and register
Portal For Technology Services
Offices > Technology Services > Student Support
Join us for training to learn about:
Booking breakout rooms
Using a Mac at Johnson
Creating and sharing calendars
Importing Campus Groups calendars
WebEx Audio/Video Collaboration tool
Other questions you may have
Please configure your E-mail before attending
to get the most out of the training.
Technology Services Helpdesk
Located in Room 203
We’re Available to Assist you
Monday - Friday
8:00 AM - 4:30 PM
[email protected]

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