Cisco Jabber Review

Report
Cisco Jabber Overview
Violeta McCourt
Sr. Desktop Analyst
Today’s Agenda
1. Jabber Installation
a)
Windows
b)
MAC OS
2. Jabber Audio Setup
a)
Calling/Features
b)
Voice Mail
3. Quick Start
a)
Quick Start Guide
4. Q&A
a)
2
SharePoint Jabber FAQ/Open Q&A Discussion
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Jabber Installation - Windows
• Click the Link from the Installation Instructions and select Open:
https://connect.successfactors.com/Login/SiteAssets/CiscoJabberSetup9.2.zip
• Run “CiscoJabberSetup.msi”
• Accept and Install When Prompted:
• Jabber will install automatically, Check the Box to “Launch Cisco Jabber” and
click the Finish button:
3
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Jabber Installation – MAC OS
• Click the Link from the Installation Instructions and select Open:
https://connect.successfactors.com/Login/SiteAssets/Jabber%20-MAC8.6.6.zip
• After opening the Zip file, double click on the Jabber icon and hit Continue on
the Welcome screen
• Select the “Cisco WebEx Connect” service
when promopted and hit Continue.
• Type in your email address into the Username field:
Continue passed the Single Sign on screen
• You may get a prompt to login, type in the
credentials in the format shown
• You will receive a Welcome Screen to
Jabber
Note: Installation may freeze if you have Skype installed.
Remove Skype and try installation again.
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SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Jabber Audio Configuration - Windows
•
Sign on to Jabber and go to File > Options and select
the Phone accounts tab
•
Type in your network
credentials for both
Phone Services and
Voicemail services
Note: You must be on VPN or on the network to enable voice services.
If you only see Voicemail under the Phone accounts tab then the audio has not
been enabled on the phone system for your account. Please contact
[email protected]
5
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Jabber Audio Configuration - Mac
•
Sign on to Jabber and go to Jabber > Preferences
•
Click on the “Accounts” option and
Under phone services type in your
network credentials
•
Type in credentials
to the Voicemail
option as well
Note: You must be on VPN or on the network to enable voice services.
If you only see Voicemail under the Phone accounts tab then the audio has not
been enabled on the phone system for your account. Please contact
[email protected]
6
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Calling Features
•
To make a phone call:
•
Type in the number you wish to call in the search box
•
You can also call by pressing the Phone button on a contact
•
You can use the search box in a chat box
•
Or call the person you are chatting with the
Phone icon
•
Forward your calls
•
7
On the bottom right hand corner, the telepresence icon can be used
to Forward your calls
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Voicemail Features
•
8
Check your voicemail:
•
There is a voicemail icon on your Jabber window
•
You can listen directly from Jabber, or delete your voicemails from
Jabber or you can press the Call voicemail button
•
Messages will appear like the picture below, press play to listen
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Quick Start Document
9
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Jabber FAQ
•
Jabber FAQ:
•
10
https://mysp.successfactors.com/ITHelpDesk/Pages/Jabber-FAQ.aspx
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.
Q&A
Any Questions?
11
SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.

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