Q3 Report - Ipsos Training Center

Report
ITC Campus Report
Third Quarter - 2012
© 2012 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and
may not be disclosed or reproduced without the prior written consent of Ipsos.
Main Achievements
• During the Third Quarter of 2012 the Ipsos Training Center (ITC) reached the
following main achievements:
• 29 new courses for employees were made available
• 38 Training Webinars focusing on our Product Portfolio were hosted / 2 webinars
facilitated by the ITC to our Ipsos Client Representatives (more info on Page 11).
• Different actions towards the increase in the usage of the Client Campus were
carried out (more info on Page 11)
• The analysis for a new Programs Management functionality in the Platform was
completed – This would enable us to better support training blended initiatives
such as the new ASI Certification Program
• A contract for acquiring 8 new Softskill titles was negotiated and signed with
CrossKnowledge
• The Database of Active accounts in the ITC was validated against the list of current
employees in 47 countries, ensuring consistency in the campus.
Courses Offered
Number of courses & webinar recordings available as at September 30th:
Category
EMPLOYEE CAMPUS
Number of available courses
Specialism Courses
Management &
Leadership
Newcomers
Subtotal
CLIENT CAMPUS
Overall Total
116
26
5
147
Courses for clients
16
163
Number of available webinar recordings
EMPLOYEE CAMPUS
CLIENT CAMPUS
Overall Total
101
5
106
Employees’ e-Campus usage
The e-Campus is currently
being used in 78 countries out
of the 84 in which Ipsos
operates.
Countries not currently using the
ITC:
•Albania
•Algeria
•Ivory Coast
•Kosovo
•Montenegro
•Qatar
Employees’ e-Campus usage
Course and Webinar Recording registrations per region (Q3)
Middle East and
Africa
12%
Europe
26%
Americas
27%
Asia-Pacific
35%
Employees’ e-Campus usage
Country
These charts show the
ITC campus activity
during Q3, considering
the number of
registrations for
courses, regardless of
completion.
Country
South Africa
Kenya
Egypt
Uganda
UAE
Nigeria
Jordan
Ghana
Saudi Arabia
Pakistan
Israel
Tanzania
Tunisia
Lebanon
Kuwait
Zambia
Morocco
Iran
Mozambique
MEA Overall
Total
502
172
166
121
73
53
38
35
31
26
20
14
8
8
6
6
6
2
1
1288
United Kingdom
Netherlands
Germany
Turkey
Romania
Russia
France
Poland
Sweden
Czech Republic
Spain
Switzerland
Norway
Italy
Bulgaria
Belgium
Ukraine
Serbia
Croatia
Denmark
Hungary
Cyprus
Slovenia
Greece
Portugal
Macedonia
Europe Overall
Total
372
272
257
250
245
220
210
159
127
113
78
70
59
51
46
42
24
21
15
13
12
11
7
6
5
3
2688
Country
United States
Canada
Argentina
Brazil
Peru
Mexico
Chile
Colombia
Venezuela
Costa Rica
Bolivia
Puerto Rico
Guatemala
Dominican Republic
Ecuador
Panama
Americas
Total
861
450
312
307
262
228
193
113
52
28
24
7
5
5
4
3
2854
Country
China
India
Singapore
Hong Kong
Malaysia
Indonesia
Korea
Taiwan
Vietnam
Japan
Thailand
Australia
Philippines
Pakistan
New Zealand
APAC Overall
Q3 empl. registrations
10415
Including registrations for online
courses and webinar recordings
available in the ITC
Total
1142
525
366
291
226
198
176
161
131
108
96
94
42
19
10
3585
Country Top 5 – Course Enrollment
CHINA (1142)
UNITED STATES (861)
INDIA (525)
SOUTH AFRICA (556)
CANADA (450)
Level of Completion
The following chart shows the level of completion of the courses in
which employees enrolled during the Third Quarter of 2012.
Unstarted
Started
Completed
Passed
AMERICAS
33%
11%
1%
55%
ASIA
36%
13%
1%
50%
EUROPE
39%
11%
1%
49%
MIDDLE EAST &
AFRICA
31%
18%
2%
48%
Completed: exam not passed yet
Passed: exam successfully completed / certificate issued
Started: course not finished yet
Unstarted: courses assigned but still pending to start
Average of Courses taken in Q3
REGION
Average of courses taken in
Q3 by each employee with
activity in the campus during
the same period of time
Average of courses taken in
Q3 by each employee with an
account created in the
campus
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
REGION
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
Employees
Registrations Average of
with activity Q3
courses per
in the campus
employee w/
during Q3
activity in Q3
759
866
793
321
2854
3585
2688
1288
3.76
4.14
3.94
4.01
2739
10415
3.80
Employees
Registrations Average of
with an
Q3
courses per
account in the
employee w/
campus
account in the
campus
2644
2305
2582
809
8340
2854
3585
2688
1288
10415
1.08
1.56
1.04
1.59
1.25
Penetration Rate
REGION
Employees with activity in
the campus during Q3 over
Ipsos Headcount as of
August 2012
Employees with an account
created in the campus over
Ipsos Headcount as of August
2012
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
REGION
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
Employees
HC as of
with activity August 2012
in the campus
during Q3
Penetration
rate:
Employees
w/activity in
Q3 / Total HC
759
866
793
321
4345
3988
6235
1323
17.47%
21.72%
12.72%
24.26%
2739
15891
17.24%
Employees
HC as of
with an
August 2012
account in the
campus
2644
2305
2582
809
8340
4345
3988
6235
1323
15891
Penetration
rate II:
Employees w/
account in the
ITC / Total HC
60.85%
57.80%
41.41%
61.15%
52.48%
Client Campus activity
• During this period, several actions were taken to encourage the level of usage of
the ITC campus by our clients:
─ We facilitated the webinar “Fostering stronger client Relationships through the Ipsos
Training Center” to our Client Representatives at Ipsos with the purpose of reviewing the
basics on what the ITC is doing in relation to training initiatives for clients as well as to
how the ITC might be offered. The sessions were developed in conjunction with Ged
Parton. 34 people attended these sessions.
─ NA implemented a new way of communication about the ITC with their client
representatives at the Ipsos NA Intranet, under the Hot News section.
─ Worldwide communication by country: the ITC continued with the campaign: A world of
learning with Ipsos, launching Ecuador, Costa Rica, Dominican Republic, Peru, Venezuela,
Japan, Vietnam, Algeria, Bahrain, Egypt, Iraq, Jordan, Lebanon, Morocco, Pakistan and
Qatar.
─ Project: Colgate University. The ITC’s been working with Marcia Keske to create a
presentation for Colgate about Training at Ipsos –A meeting to present it was held in NY
(virtually facilitated by the ITC). At the moment, Shirley Felix is discussing in depth with
Colgate people about a possible partnership on this topic.
─ Project: Zain Internship Training Program. Zain, Jordan, created their training program for
internships based on the ITC offer. A graduation ceremony was held along with a Press
Release.
Client Campus activity
• Total number of registrations for courses, during the period: 446
─ This number shows an increase from the previous quarter – Although the numbers
increased significantly, they are still not good and September is showing a new drop
down
Monthly Registration to courses
Quarterly Registration to courses
300
446
247
250
200
150
100
50
96
72
55
100
99
196
156
69
36
24
0
1st Q
2nd Q
3rd Q
Curricula
29 new e-courses made available in the Campus during the third Quarter:
• InnoQuest - Selling The Innovation Offer
• Managing a Quality Management System
• InnoQuest - Maximizing Market Potential
• Managing Project Information Confidentiality
• Mindclouds
• Managing Project Specification Changes
• Shopper Spotlight
• Managing Data Privacy (e-learning)
• Getting Familiar with The Censydiam Framework.
Publicación en el Ipsos Today.
• Introduction to Global Processes
• Concept Writing Workshop (e-learning)
• Social Spaces 1 - Ipsos Template
• Facilitation Tips
• Social Spaces 2 - Toolkit
• Qualmobile
• QualSpace Forum
• Social Spaces 3 - Community Hierarchy and
Structure
• QualSpace Focus - QualSpace Vision
• Social Spaces 4 - Discussions
• Ipsos Storytelling for Impact
• Social Spaces 5 - Blogs
• Using WAO!: Wallet Allocation Optimizer
• Social Spaces 6 - Idea Exchanges
• Introducing Viewscast
• Social Spaces 7 - Contests
• Introducing WAO!: Wallet Allocation Optimizer
• Social Spaces 8 - Quick Polls
• Managing Interviewers
• Global Etiquette (e-learning)
Next Quarter Challenges
Next Quarter will face the following challenges:
• Get insight about the quality of ITC’s proposal to clients
– Based on the results an action plan will be created. With this in
mind the ITC along with Ged Parton will run an internal survey for
our Client Representatives to understand:
•
•
•
How much our employees know of the existence of the ITC
for clients
Relevance of courses and contents included therein
Training needs mentioned by external clients or those our
employees perceive as necessary
• Increase the Soft Skills offer
• Develop and implement a new functionality in the
Platform, able to manage not only e-courses but also
Training Programs (e-courses + case studies + board
messages)
• Support the new Talent Management initiative (develop
training materials)
• Create a new Welcome to the ITC video for the
webpage
Some of the new courses /
training materials to come:
- Communication Skills
- Communication Styles
- Team Performance
- Project Management e- courses
- Product Quest e-courses
- Effective people management
- Insights and Ideation Workshop
- Paper Data Collection (In field
process)
- Manual Data Collection (Field set
up process)
- Business Performance
Management Process
THANKS!
© 2012 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information
and may not be disclosed or reproduced without the prior written consent of Ipsos.
For further information or questions please feel free to contact us
Natalia Kind
Global L&D Coordinator
Director, ITC
Olazábal 1371, Bs As, Argentina
Phone: +54 11 4706 6516
e-mail: [email protected]
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