Training by Kaori & Hisashi
 The art of saying “NO”
 The ability to communicate one's
own thoughts, opinions and wishes
in a clear, direct and
non-aggressive way
 Passive
Allowing someone else’s rights to
overshadow one’s own
 Easily forced into thinking like
someone else
 Difficult to express opinions and
 Put the tutees needs
before one’s self
passive tutor…
May feel hurt, anxious, or even angry
May not get the most out of a
session, because he or she compromise
too much with wishes of tutee
May cause inability to communicate
needed information effectively
No regard for the rights of others
 May give threats (verbal or physical)
 Viewing oneself as superior
 Refusing to listen to the thoughts
and opinions
of others
 An
aggressive tutor
May cause a conflict between the
tutee and themselves
 May say things that they do not mean
 May make an uncomfortable situation
and make tutee a silent type of
 May not take the tutee’s learning
style into account or other unique
 Being
able to express oneself
without violating the rights of
In other words you are putting
yourself in the leadership position
without abusing your role or
neglecting your responsibilities
 To
be able to refuse requests from
students when necessary
 To
avoid being overwhelmed by the
demands of others
 Keep
in mind your responsibilities
as tutors, before the needs of
your tutees
Be honest without trying to make the
other person feel guilty or
 Begin statements with “I” rather
than “you”
 Listen actively
 Share opinions about some trouble in
order to solve the problem together
 Learn from bad experiences to handle
things differently the next time
 Eye
 Upright posture
 Relax the shoulders and face
 Breath normally
 Try to maintain a steady tone of
voice during conversation
Make pairs, think of and write down
the situations where the
assertiveness is extremely needed as
a skill!!!
ITPC, samples Level 3:
 LLC, Training by Manager Junko
Tsukayama “Assertiveness”, January

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