ADA Residential Life

5-Steps to Welcome
Students with Service
Animals to Residential
on Campus
Jacqueline Wilson
University of Maryland
Baltimore County
Early use of service animals to treat patients
at York Retreat in England in 1790s**
Early use in US in 1919 at St. Elizabeth’s hospital
in Washington D.C.*
*According to “Warm and Fuzzy”, Destination
Hyatt, Volume 11/2012. HCP/Aboard
Publishing. Miami, FL. p 25
**James Serpell. In the Company of Animals.
Basil Blackwell Ltd. New York, NY. 1986. p 76
Step 1 – Partnerships with Stakeholders
 Finding
common ground
 Ways to share information
 Shared customer service model
 Goal to provide a unified front
 Stakeholders included Orientation,
Residential Life, Admissions, Student
Support Services, Dining and Campus
Step 2 – Buy-in From Families
 First
message at Orientation
UMBC provides state-of-the-art service
Supports a diverse range of disability needs
Provides transparency of process
Provides framework for families to make an
informed decision about attending UMBC
Enlisted our pilot student to help us shape a
student and family-friendly process!
Step 3 - One-Stop-Shop
 Student
Support Services – primary office
 Tailored and timely response to family
 Residential Life provides paperwork and
guidelines for living in residential
 Student only needs to make request to
one office for decision
Step 4 – Creating
Welcoming Communities
 Service
Animal Etiquette
 Roommate screening
 Roommate Agreement
 Residential Community awareness
 Follow-up and feedback from roommates
and community
Step 5 – Follow-up and Continuing
 Feedback
solicited from students with
service animals
 Troubleshooting any roommate or
community concerns
 Student driven on campus support
network for students with service animals
 Students with service animals impacting
experience for future students
Additional Resources & Questions
AHEAD – Association on Higher Education and
Disability – Irene Bowen – L. Scott Lissner - International Association of Assistance Dog
Partners (IAADP) - Minimum training
standards per IAADP – Service Animal Center
ACUHO-I discussions of best practices via LinkedIn
Jackie Wilson at UMBC [email protected]
Your legal office on campus
Your disability student support office

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