Measuring Up, FCSS Outcome Measures

Report
FCSS OUTCOME
MEASURES OVERVIEW:
MEASURING UP
NOVEMBER 28, 2013
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Outline:
FCSS Outcome Measures Journey
Provincial Impacts
Alignment
Results
Moving Forward
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FCSS OUTCOME MEASURES JOURNEY
What gets measured, gets valued
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FCSS enhances the social well-being of individuals, families
and community through prevention.
SD1 people develop independence,
strengthen coping skills and become more
resistant to crisis;
SD2 people develop an awareness of social
needs;
SD3 people develop interpersonal and
group skills which enhance constructive
relationships;
SD4 people and communities assume
responsibility for decisions and actions
which affect them
SD5 people are supported to be active
participants in the community
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Understanding the Components:
Public Policy
Accountability
Roles and Responsibilities
Policies / procedures
Inputs
Activities
Outputs
Outcomes
Programs
Children are born healthy and
able to thrive
Children are reaching
development milestones
Parents know how their child is
developing
Efficiency
Effectiveness
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Outcomes:
Achieving Alberta’s Goals – Alignment of Outcomes
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Social Policy Framework Principles:
The SPF principles are criteria that guide decisions, behaviour, and actions. When used
as a foundation for action, they help everyone understand the appropriate direction to
take and how to act in a way that will lead us to the outcomes we want.
The principles from the SPF are:
•
•
•
•
•
•
•
•
Dignity
People first
Health and strong relationships
Mutual responsibility
Inclusion
Proactive
Collaborative
Accountable
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Social Policy Framework Outcomes for Albertans
Safe
Healthy
Secure & Resilient
Lifelong Learners
Included
Active & Engaged
• free from fear of abuse and violence
• highest standard of health and wellbeing
• career and work opportunities, with
access to income supports when in need
• develop knowledge, skills, and
commitment to learning
• feel welcomed in communities where
they live, learn, and work
• participate in recreational activities and
cultural experiences, and to engage in
society
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The
outcomes
for the
system
are:
• Aligned - Policy is aligned across
program areas so that tools and
supports work together to solve
complex challenges.
• Balanced - Programs and services
balance preventative actions and
intervention, while supporting the
whole person and recognizing both
strengths and needs.
• Accessible - Albertans have access to
and benefit from cohesive, flexible,
timely, and informed services and
supports.
• Accountable and Sustainable - Social
programs and services are results
oriented, transparent, and sustainable.
• Complementary - Roles are
complementary, balanced, and work
together to achieve outcomes.
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Results-based Budgeting (RBB):
RBB is
about:
• Ensuring government programs
and investments are achieving
the outcomes Albertans want.
• Ensuring that government
programs and services are being
delivered in the most efficient
and effective way possible.
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RBB: Major Lines of Business
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RBB: Review Process
Outcomes Confirmed
Review Plan Development
Challenge Panel
Reviews Conducted
Challenge Panel
Reviews Completed
Approval Process Implementation
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RBB: Human Services’ Review Approach
Focus on Outcomes
Align with
Social Policy Framework
Develop Policy
Considerations
• Focus the review of programs and services on
outcomes.
• Align reviews with SPF outcomes for Albertans and SPF
system and delivery outcomes.
• Reflect the SPF principles in program analysis.
• Develop policy considerations to guide the reviews
towards the desired state.
Assess Current State
• Collect detailed program information to assess
relevance, effectiveness and efficiency.
Design Future State
• Design the future state that aligns programs with the
intended outcomes.
Provide Advice
• Provide advice and recommendations for changes
needed in current state to support the achievement of
the future state.
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Line of Business Outcomes:
Individual Outcomes
Albertans maximize their health and well being
Albertans are safe and resilient
Albertans are socially and economically stable
Albertans are actively included and engaged in the communities
Albertans reach their full potential through work and learning
System Outcomes
Responsive and accessible to Albertans, easy to use and administer, and efficiently
delivers programs and services
Shares responsibility with an integrated network of partners in the community and
promotes community capacity
Client-centered and equitable: appropriate supports respond to the changing needs
of vulnerable Albertans based on needs and strengths
Promotes individual resiliency and is well balanced between prevention and
intervention.
Integrated and innovative
Sustainable and accountable
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Cycle 2 Reviews – Apr 2013 to Jun 2014:
Timeline Extension
• Treasury Board and Finance has extended the timelines for cycle
2 lines of business that were significantly impacted by the flood
relief effort in southern Alberta
Challenge Panel Orientation
• Challenge panel members received an orientation and technical
briefing on September 9 and 12
Next Steps
• IHS and ICA review plans will be presented to challenge panel
members in January 2014
• IHS and ICA review reports will be presented to challenge panel
members in June 2014
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Challenge Panels:
Who is on the Challenge Panel?
• Challenge panels consist of Treasury Board Committee
Members, MLAs and Public Members
What is the Purpose of the Challenge Panel
• Ensure review plans are comprehensive
• Ensure reviews were completed appropriately
• Provide comments and advise to Treasury Board
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Review Results:
Less of
Focus on Deficits
More of
Focus on Strengths
Crisis/Intervention
Response
Prevention
Collection of Programs
Measured by Outputs
Primary Responsibility
and Accountability
Integration
Measured by Outcomes
Mutual Responsibility
and Accountability
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Policy Considerations
SPF Policy Shift
Less: Focus on inputs and rules
More: Focus on outcomes,
quality, values, and dignity
Measured
by Outcomes
Measured
by Outputs
Less of
More of
Assessing separately based
on what programs provide,
as it is difficult to know if
the continuum of supports
provided is making a
difference or to understand
the relative contribution of
government versus others
in achieving outcomes
Measuring results against a common set
of outcomes and the system continually
improves itself and innovates to achieve
the right outcomes.
• Focusing on outcomes that align with
the Social Policy Framework
• Outcomes are achieved through the
delivery of high quality services and a
system that is flexible, adaptable and
innovative
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FCSS Alignment with Social Policy Framework:
Principles:
Direct or Indirect Alignment:
• Dignity
• People First
• Healthy and Strong
Relationships
• Mutual Responsibility
• Inclusion
• Proactive
• Collaborative
• Accountable
• Respect, empathy, acceptance
• People are the focus of service design
and delivery
• Support well-being and safe vibrant
communities
• All have a role to play
• Promote full participation
• Focus on creating conditions for
success
• Achievement depends on ability to
work together
• Accept responsibility for and support
efforts for better outcomes
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Key Principles:
• Local autonomy
• Community development
• Belief that self-help contributes to a sense of
integrity, self-worth and independence.
• A people helping people approach to improving
quality of life and building capacity and
resiliency within families and communities to
prevent and/or deal with crisis situations.
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FCSS Alignment with Individual Outcomes
• Maximize health and
well-being
• Safe and resilient
• Socially and
economically stable
• Actively engaged and
included in the
community
• Reach full potential
through work and
learning
• Improved social wellbeing
• Strengthen
community
• Support selfsufficiency
• Information/referral,
community supports,
connections
• Social engagement
and support – 95%
positive change
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FCSS Alignment with System Outcomes
• Supports to
vulnerable Albertans
• Integrated, innovative
and sustainable
• Responsive and
Accessible
• Promotes community
capacity
• Promotes resiliency
through a balance of
prevention and
intervention
• Community-driven
models
• Local relationships,
networks
• Reaches over 99% of
population
• Provincial/municipal
partnership designed
to promote capacity
• Important program
in the continuum of
care
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Results:
• In 2011, 116 /206 programs submitted an outcomes report
(56%)
• There were a total of 310 outcome statements reported with
508 indicators. Average for completion by participants was 85%
and the average success rate was 91%.
• Areas of priority addressed were as follows:
• Youth: personal well-being: self-esteem, resilience,
competence (38%)
• Seniors: Connection with others: social supports and
relationships (38%)
• Family : Healthy family functioning: positive family
relationships, parenting and communication (37%)
• Community Connection/Engagement: social support,
address social issues, positive attitudes (28%)
• Positive child Development: family and community supports,
(23%)
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Results – continued:
• Based on 92/116 FCSS programs reporting 100,279 volunteers
reported 2,256,642 volunteer hours. Using the minimum
wage, this would equal $22,453,587 in paid labor.
• FCSS measures improved social well-being of individuals, family
and community through indicators such as quality of social
networks and community awareness.
• 88% reported improved interpersonal/group skills and
positive relationships.
• 93% reported improved awareness of social need
• Some 2012 results:
• Community Connectedness – 94% reported feeling valued,
more knowledgeable about and connected to their
community
• Early childhood Development – 89.5% reported increased
awareness of the importance of early childhood
development, increase in parenting skills and better
awareness of supports and resources.
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Moving Forward:
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Making positive progress – need to improve
Accountability/Reporting requirement
Communicating results more important than ever
Mutual learning experience
RBB recommendations
Tools, templates and supports
Frequent communication
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Questions?
Ken Dropko, Executive Director
Community Partnerships
780-644-2485
[email protected]
Joyce Mellott, Senior Manager
FCSS/Community Partnerships
780-415-6285
[email protected]
Thank you!
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