Introducing ServiceChannel

Report
Facilities
Andy Alexander
Vice President of Facilities
Landry’s Work Order Request Program
By ServiceChannel
Introducing ServiceChannel
It is the technology platform solution we have chosen to replace the
Oracle Work Order Request system.
Landry’s Work Order Request Program
By ServiceChannel
Landry’s General Managers will now have a new set of tools to
manage the Work Order Request process.
Landry’s Work Order Request Program
By ServiceChannel
Select ServiceChannel Clients
Proven
Solution
Low Risk
•
High Return
•
Easy to
Implement
•
Easy for our
contractors
to use
Landry’s Work Order Request Program
By ServiceChannel
Benefits for General Managers
•One-stop shopping for quick and easy service requests; real-time status updates.
•Easily view maintenance history for enhanced analysis; better support and
decisions from Landry’s Facilities Department.
•Contractor check-in/check-out helps validate work performed in the field, ensuring
that Landry’s is only charged for hours worked.
•Provides contractor performance reporting and benchmarking for comparison
against industry averages.
•Centralized communication tool.
•Automated reports pushed to Operations Teams.
Landry’s Work Order Request Program
By ServiceChannel
Benefits for General Managers
• GREATER ACCOUNTABILITY - Improved data capture, spend visibility
• GREATER CONTROL - Use your own preferred contractors (as long as
complying with Landry’s quality); better budget management; reports
are in real time so you can see what is open and what is invoiced
• GREATER EFFICIENCY - Focus more on managing, less on paperwork,
process savings in sourcing, procurement, credentialing, payment
Landry’s Work Order Request Program
By ServiceChannel
How do I use ServiceChannel?
General Managers/Facility Managers can use ServiceChannel on a daily basis to
initiate and track service calls in real time, run reports and review work histories.
Service call history is generated as it occurs and the integrated reporting and
analysis tools gives you timely, accurate and pertinent information so that you
can make more informed decisions regarding your facility.
Landry’s Work Order Request Program
By ServiceChannel
How will ServiceChannel help me control my business more effectively?
Better Information - Better information gives you a clearer picture of exactly what
services you have received from your service contractor. It also allows you to
target service requests more effectively and it can make every interaction with
your contractors more meaningful. Better information is exactly what
ServiceChannel delivers.
Better Service History - ServiceChannel captures data from every point in the
communication chain. From superintendent requests and dispatcher responses to
field worker activities and on-site analysis, service data is aggregated in real time
across all trades, throughout all properties, enterprise wide. You get the up-tothe-minute information you need to make the most out of your present service
relationships and plan effectively for future service needs.
Landry’s Work Order Request Program
By ServiceChannel
How will ServiceChannel help me control my business more effectively?
Better Equipment Maintenance - Facility Managers can leverage service history
data to calculate total cost of ownership (TCO) of existing capital assets and to
make decisions about equipment usage and future equipment purchases.
Better Troubleshooting - With ServiceChannel's proactive notification you will
know when service issues arise, when and if they are attended to and when they
are resolved. Furthermore, the data allows you to pinpoint potential trouble spots
before they become serious and costly problems.
Landry’s Work Order Request Program
By ServiceChannel
What are some additional benefits?
ServiceChannel means faster, more efficient communications that result in:
Less Wasted Time - All necessary documents and service records are stored
digitally online and available at any time, further reducing the time and costs
associated with manual processing of service related paperwork.
Better Communication - With the status of service requests available in real time
over the Internet, you will spend less wasted time on the phone tracking down
individual service contractors to obtain the information needed.
Landry’s Work Order Request Program
By ServiceChannel
How does ServiceChannel help my site ensure compliance?
Service Channel continually monitors contractually scheduled preventive
maintenance and inspections. Custom alerts verify contractor compliance so
you're never in doubt about the status of your facility.
Do I have to change the way I work to use ServiceChannel?
No. ServiceChannel uses non-obtrusive technology that provides clients with
timely, accurate, and pertinent information, proactive notification, and enhanced
reporting and analysis capabilities. You'll work smarter with ServiceChannel, not
differently.
Landry’s Work Order Request Program
By ServiceChannel
How does ServiceChannel work? Simple Process
LOCATION PLACES REQUEST
Location logs into online dashboard and places service request.
Landry’s Work Order Request Program
By ServiceChannel
How does ServiceChannel work? Simple Process
YOUR CONTRACTOR CONFIRMS
Contractor receives service request via email, fax, pager or XML and acknowledges
request.
Note: these contractors are selected and managed by you (with approval from
Landry’s).
CONTRACTOR CHECKS IN AT LOCATION
Dispatched technician checks in at job site using the location’s phone via IVR touch
tone system.
CONTRACTOR FIXES PROBLEM
Technician performs work, receives signed work order and checks out using the
location’s phone.
WORK ORDER COMPLETION & INVOICING
Landry’s leaves feedback. Contractor uploads signed work order into ServiceChannel
and submits invoice online with auto-verification. Landry’s approves and pays invoice
directly to contractor.
Landry’s Work Order Request Program
By ServiceChannel
Q&A

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