Pre-Day Seminar Series System Center – IT Process Automation with Opalis and Gateway to the Cloud Charles Joy Tech Evangelist – Solutions Architecture System Center Microsoft Corporation Seminar Objectives and Takeaways Opalis Integration Server Gain a greater understanding of Opalis Integration Server and its primary uses Recognize where Opalis fits within System Center and the various features within the offering Recognize common use cases for Opalis Identify opportunities where Opalis can help transform your datacenter into the datacenter of the future 3 What is Opalis Integration Server? o·pa·lis [oh-pal-is] -noun 1. The newest member of the Microsoft System Center Suite; providing automation, orchestration, and integration for IT management tools throughout the data center. 2. The best* way to Integrate, Orchestrate and Automate your Datacenter. *In my opinion 4 System Center Server Management Suite Service Manager Remedy Action Request System . OpenView Operations 5 What Does Opalis Do? Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows. • Helps meet strategic IT goals through improving service delivery • Replaces manual, resource-intensive, and error-prone activities • Typically crosses multiple IT components, disciplines, and silos 6 Data Protection & Recovery Configuration Management Server Compliance End-To-End Monitoring (Physical & Virtual) How Are Customers Using Opalis? Incident Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) 7 Virtual Machine Life-Cycle Management Change and Configuration Management Automate provisioning, resource allocation and retirement Scale automated configuration across platforms and tools Extend virtual machine management to the cloud Ensure reliable change with intelligent workflow branching Integration for some System Center Products to be released in 2010 Data Center Automation Use Cases Virtual Life Cycle Management User & Service Provisioning Closed Loop Compliance Data Refresh/Publication Infrastructure Remediation RBA – Task Automation Server Maintenance OS Maintenance File System Maintenance Database Maintenance Service Maintenance Backup/Recovery Maintenance 8 Processes and IT Silos IT Silos Update request Update request Update CI and assets systems Server Network 9 Provisioning Storage Create CI Coordinate audit, compliance and change Virtual Security Update & close request Test VM Deploy Applications Verify Application Orchestrate lifecycle management Stop VM Clone new Update properties Patch , VM user on-boarding, password reset Provision, verify, manage & retire Detach Storage Provision, verify, manage & retire Provision, verify, manage & retire Detach Network Adapter Cloud Computing Create incident Retire CI Configuration Add to Ops Manager Integrate service desks with data center tools Monitor Service request Change & Compliance Asset/CMDB Remove from Ops Manager Virtual Service Management Service Desk Triage & diagnose Incident Response Event Mgmt Silo Processes Incident Triage Process - Manual Monitoring Test & Diagnostics 10 Service Desk 1 Service Desk 2 Infrastructure Configuration Management Incident Triage Process with Automation Monitoring SD1 Incident ID SD2 Incident ID New Event Details Service Desk 1 SD2 Incident ID SD1 Incident ID Event Details Fault Verification Diagnostic Results CI & Effected Service Data Service Desk 2 SD1 Incident Details SD2 Incident ID Workflow + Data Bus Diagnostic Results Run Diagnostic Test & Diagnostics 11 Verification Result Verify Fault Infrastructure CI & Related Service Data Lookup CI Configuration Management The Opalis Components Opalis Integration Server Workflow Designer Operator’s Console GUI (Design, manage, report) Process Catalogs 12 Data Store (Store process logic) Automation Platform Action Servers (Run processes) Integration Packs Opalis Integration Packs Microsoft Active Directory HP Operations for UNIX Microsoft Systems Management Server HP Operations Windows Microsoft Operations Manager HP Operations Solaris Microsoft Configuration Manager** HP Network Node Manager Microsoft Virtual Machine Manager** HP Service Desk Microsoft Data Protection Manager** HP Service Manager Microsoft Service Manager** HP Asset Manager BMC Atrium CMDB HP iLO 2 BMC Remedy AR System FTP BMC Event Manager Symantec VERITAS NetBackup BMC Patrol IBM Tivoli Enterprise Console BMC BladeLogic Operations Manager IBM Tivoli Netcool/Omnibus CA AutoSys IBM Tivoli Storage Manager CA eHealth EMC Smarts InCharge CA Service Desk VMware VI / vSphere CA SPECTRUM UNIX Integration CA Unicenter NSM **Roadmap 2010 Why Opalis? Multi-vendor integration, no rip & replace or vendor lock-in Pre-built activities & workflow processes to speed time to value Publish and subscribe data bus to share data and initiate tasks within the silos Configuration of workflows is done without coding or scripting Intelligent workflows with rule-based branching 14 Identifying Opportunities Alignment with ITIL/MOF, best practice initiatives High number of manual processes undocumented inconsistent error prone slow Processes are complex and require extensive interaction with other software Maintenance of scripts is a burden 15 Which Verticals Are Using Opalis Today Government/Military Education Telecom High Tech Manufacturing Finance/Banking Insurance Global Solution Providers 16 System Center - Opalis Home Microsoft Pathways – Opalis Blog D'Joy TechNet Webcasts and Virtual Lab! OPALIS RESOURCES 17 Related Content MGT302 - Opalis IT Process Automation: Introduction &Technical Overview MGT200 – System Center Roadmap and Strategy MGT201 – Don’t Waste a Crisis VOC301 - Enterprise Service Level Monitoring at Queensland Department Communities 18 © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.