ALTEL PREPAID PRODUCT DESCRIPTION Aug 1, 2013 v1.4 BASIC RATES STARTER PACKS Starter packs for Altel Prepaid will be sold at a retail price of RM 7.00. The starter pack will be preloaded with RM 5.00 worth of airtime credit. Starter packs will have a validity period of 30 days. Domestic Rates 16sen per minute* * 60 seconds call block 5sen per SMS 25sen per MMS 5sen # per MB # or per session MOBILE BROADBAND PLANS • 500 MB • 7 days validity • RM 15.00 • 2 GB • 30 days validity • RM 48.00 Weekly Monthly MOBILE BROADBAND PLANS MECHANICS 1. Subscriber must be in Malaysia to register for Mobile Broadband plans 2. Subscriber need to have enough credit balance in account before being allowed to register for Mobile Broadband plans 3. Balance of quota does not carry forward To register Weekly plan Type MB WEEK and send to 25835 To register Monthly Plan Type MB MONTH and send to 25835 To check validity/ quota balance Type MB BAL and send to 25835 To access Help menu Type MB HELP and send to 25835 BONUS FRIENDS & FAMILY: Cheapest call & SMS rates to best friends & family Voice calls to Friends & Family 8 sen/ min (60 sec block) SMS to Friends & Family 2 sen/ SMS MECHANICS 1. Maximum of 8 Friend & Family numbers for each subscribers 2. Friends & Family is only applicable for on-net subscribers – Altel, Celcom & Celcom MVNOs Add to list (RM1.00) Delete from list View List Send FNF ADD <number> to 25835 Send FNF DELETE <number> to 25835 Send FNF LIST to 25835 ACTIVATION BONUS: 10% bonus credit for first reload MECHANICS 1. Bonus will be applicable for the first reload within 5 days of activation 2. Only first reload is applicable for bonus 3. Bonus will only be applicable for reloads of RM30 and above 4. Bonus will be capped to RM50 5. Subscriber must be in active state to be applicable for bonus 6. Bonus credit does not carry any validity period NOTIFICATIONS Upon Welcome to Altel! Thank you successful first for your reload. A bonus of reload (of RMX.XX has been credited RM30 or into your account. more) BIRTHDAY BONUS: 20% bonus credit during birthday month MECHANICS 1. Bonus will start on 0000hrs, 1st day of birthday month 2. Bonus will end on 2359hrs, last day of birthday month 3. Bonus will only be applicable for bonus upon a minimum of 3 months length of stay 4. Subscriber must be in Active state to be applicable for bonus 5. Subscribers will only be applicable for bonus if they have registered/ updated their birthday 6. Each mobile number can only enjoy Birthday Bonus ONCE a year NOTIFICATIONS Please reply BD ON to 25835 7 days before within 7 days to enjoy your birthday birthday bonus. Visit month www.altel.my for more details. At start Birthday Bonus of HAPPY BIRTHDAY! Enjoy 20% of BONUS credit whenever you reload this month. Your Birthday Bonus will end 2 days before on (End Date). You still have 2 Birthday days to enjoy 20% of Bonus Bonus ends credit upon reload. RELOADS TYPES OF RELOADS Physical Soft Pins Pinless • Scratch cards • Denominations of RM5, RM10, RM30, RM50 • Distributed via Altel dealers/ distributors • Self service terminals • Denominations of RM5, RM10, RM30, RM50 • Via terminals located in convenience stores, petrol kiosks, etc. • Internet banking, ATM machines, EZ Reload via SMS • No set denominations • Via popular banks in Malaysia, Altel dealers/ distributors RELOAD PACK DENOMINATIONS Denomination Validity Period RM 5.00 5 days RM 10.00 20 days RM 30.00 60 days RM 50.00 90 days Standard Denomination Packs – Physical Scratch Cards & Soft Pins Denomination Validity Period RM 3.00 – RM 4.50 3 days RM 5.00 – RM 9.50 5 days RM 10.00 – RM 19.50 20 days RM 20.00 – RM 29.50 45 days RM 30.00 – RM 49.50 60 days RM 50.00 and above 90 days “Flexible” Denomination Packs – Pinless, Easy Reload * Flexible denominations starts from RM 3.00 and increments of RM 0.50 CUSTOMER CARE ALTEL CUSTOMER CARE: IMPORTANT NUMBERS Services ALTEL Customer Care (from ALTEL Mobile) Numbers 13388 SUBSCRIBER ACTIVATION SIM ACTIVATION SIM activation will be done via first call After SIM card is inserted, subscriber is required to make a call to any number (Customer Service can suggest to contact 13388) Subscriber will be directed via IVR to select language, etc. Subscriber will then be advised that line is active RELOAD/ CHECK BALANCE RELOAD CHECK BALANCE VIA USSD SHORT CODE: 1. Subscriber to type *122*<16 digit reload code number># 2. Press call VIA USSD SHORT CODE: 1. Subscriber to type *124# 2. Press call VIA SMS: 1. Subscriber to type REC<space><16 digit reload code number> 2. Send to 2888 VIA IVR: 1. Dial 1930 2. Follow instructions. VIA SMS: 1. Subscriber to type BAL 2. Send to 2888 VIA IVR: 1. Dial 1930 2. Follow instructions.