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ALTEL PREPAID
PRODUCT DESCRIPTION
Aug 1, 2013 v1.4
BASIC RATES
STARTER PACKS
Starter packs for Altel Prepaid will be sold at a retail price of RM 7.00.
The starter pack will be preloaded with RM 5.00 worth of airtime credit.
Starter packs will have a validity period of 30 days.
Domestic Rates
16sen
per
minute*
* 60 seconds call block
5sen
per SMS
25sen
per MMS
5sen
#
per MB
#
or per session
MOBILE BROADBAND
PLANS
• 500 MB
• 7 days validity
• RM 15.00
• 2 GB
• 30 days validity
• RM 48.00
Weekly
Monthly
MOBILE BROADBAND
PLANS
MECHANICS
1. Subscriber must be in Malaysia to register for Mobile Broadband plans
2. Subscriber need to have enough credit balance in account before being allowed to register for
Mobile Broadband plans
3. Balance of quota does not carry forward
To register Weekly plan
Type MB WEEK and send to 25835
To register Monthly Plan
Type MB MONTH and send to 25835
To check validity/ quota balance
Type MB BAL and send to 25835
To access Help menu
Type MB HELP and send to 25835
BONUS
FRIENDS & FAMILY:
Cheapest call & SMS rates to best friends & family
Voice calls to Friends & Family
8 sen/ min (60 sec block)
SMS to Friends & Family
2 sen/ SMS
MECHANICS
1. Maximum of 8 Friend & Family numbers for each subscribers
2. Friends & Family is only applicable for on-net subscribers – Altel, Celcom & Celcom
MVNOs
Add to list (RM1.00)
Delete from list
View List
Send FNF ADD <number> to 25835
Send FNF DELETE <number> to 25835
Send FNF LIST to 25835
ACTIVATION BONUS:
10% bonus credit for first reload
MECHANICS
1. Bonus will be applicable for the first
reload within 5 days of activation
2. Only first reload is applicable for bonus
3. Bonus will only be applicable for reloads
of RM30 and above
4. Bonus will be capped to RM50
5. Subscriber must be in active state to be
applicable for bonus
6. Bonus credit does not carry any validity
period
NOTIFICATIONS
Upon
Welcome to Altel! Thank you
successful first
for your reload. A bonus of
reload
(of
RMX.XX has been credited
RM30
or
into your account.
more)
BIRTHDAY BONUS:
20% bonus credit during birthday month
MECHANICS
1. Bonus will start on 0000hrs, 1st day of
birthday month
2. Bonus will end on 2359hrs, last day of
birthday month
3. Bonus will only be applicable for bonus
upon a minimum of 3 months length of
stay
4. Subscriber must be in Active state to be
applicable for bonus
5. Subscribers will only be applicable for
bonus if they have registered/ updated
their birthday
6. Each mobile number can only enjoy
Birthday Bonus ONCE a year
NOTIFICATIONS
Please reply BD ON to 25835
7 days before
within 7 days to enjoy your
birthday
birthday
bonus.
Visit
month
www.altel.my for more details.
At start
Birthday
Bonus
of
HAPPY BIRTHDAY! Enjoy
20%
of
BONUS
credit
whenever you reload this
month.
Your Birthday Bonus will end
2 days before
on (End Date). You still have 2
Birthday
days to enjoy 20% of Bonus
Bonus ends
credit upon reload.
RELOADS
TYPES OF RELOADS
Physical
Soft Pins
Pinless
• Scratch cards
• Denominations of RM5, RM10, RM30, RM50
• Distributed via Altel dealers/ distributors
• Self service terminals
• Denominations of RM5, RM10, RM30, RM50
• Via terminals located in convenience stores, petrol kiosks, etc.
• Internet banking, ATM machines, EZ Reload via SMS
• No set denominations
• Via popular banks in Malaysia, Altel dealers/ distributors
RELOAD PACK DENOMINATIONS
Denomination
Validity Period
RM 5.00
5 days
RM 10.00
20 days
RM 30.00
60 days
RM 50.00
90 days
Standard Denomination Packs – Physical Scratch Cards & Soft Pins
Denomination
Validity Period
RM 3.00 – RM 4.50
3 days
RM 5.00 – RM 9.50
5 days
RM 10.00 – RM 19.50
20 days
RM 20.00 – RM 29.50
45 days
RM 30.00 – RM 49.50
60 days
RM 50.00 and above
90 days
“Flexible” Denomination Packs – Pinless, Easy Reload
* Flexible denominations starts from RM 3.00 and increments of RM 0.50
CUSTOMER CARE
ALTEL CUSTOMER CARE: IMPORTANT
NUMBERS
Services
ALTEL Customer Care (from ALTEL Mobile)
Numbers
13388
SUBSCRIBER
ACTIVATION
SIM ACTIVATION




SIM activation will be done via first call
After SIM card is inserted, subscriber is required to make a call to any
number (Customer Service can suggest to contact 13388)
Subscriber will be directed via IVR to select language, etc.
Subscriber will then be advised that line is active
RELOAD/ CHECK
BALANCE
RELOAD
CHECK BALANCE
VIA USSD SHORT CODE:
1. Subscriber to type *122*<16 digit
reload code number>#
2. Press call
VIA USSD SHORT CODE:
1. Subscriber to type *124#
2. Press call
VIA SMS:
1. Subscriber to type REC<space><16
digit reload code number>
2. Send to 2888
VIA IVR:
1. Dial 1930
2. Follow instructions.
VIA SMS:
1. Subscriber to type BAL
2. Send to 2888
VIA IVR:
1. Dial 1930
2. Follow instructions.

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