User Guides

Report
NIMM
www.pspg.nhs.uk
Update February 2011
Technology Office
Stephen Pope
Agenda
•
•
•
•
•
•
•
•
CA development priorities?
NIMM context and framework
Foundation Capabilities
Where are you? Questionnaire
NIMM going forward
CA development priorities outcomes
Q&A
Close
The bigger Picture
Infrastructure Key Capability List
Common Applications & Services

Electronic Messaging

Calendaring & Scheduling

Unified Communications

Collaboration

Knowledge Management

Remote User Access

Electronic Software Distribution

Enterprise Content Management

Enterprise Search

File & Print Services
Operating Systems

PC Operating System Standardisation

Operating System Configuration Mgmt

PC Application Virtualisation

Operating System Virtualisation

Server Provisioning
Infrastructure Hardware Platforms

Server Consolidation

Server Virtualisation

Storage Virtualisation

Data Storage Management

Power & Cooling

Infrastructure Hardware Configuration Mgmt
Network Devices & Services

Wireless LAN & PAN

Fixed LAN

Local Network Services

Network Cabling

LAN Configuration Mgmt

Network Service Security
IT Security & Information Governance

LAN Security Policies

WAN & Remote Access Security Policies

Directory Services

Single Sign On

Identity Management *

Data Security

End Point Security

Antivirus & Malware Protection
Infrastructure Patterns & Practices

Availability Management

Change Management *

Configuration Management

Release Management *

Problem Management

Incident Management *

Service Desk

Capacity Management

IT Service Continuity Management

Service Monitoring *

End User Provisioning

Software Asset Management

Patch Management

Testing
End User Devices

This section will be populated in
a future release
Infrastructure Governance

IT Infrastructure Governance

IT Infrastructure Strategy & Planning

Document Collaboration & KM Strategy

IT Project/Programme Management

Product/Service Catalogue Infrastructure
Business Alignment

Stakeholder Management

IT/Infrastructure Risk Management

IT/Business Strategy Alignment
Procurement

Supplier Management

SLA Management

Procurement Process Effectiveness
People & Skills

IT staff career pathways and development

IT Staff Performance Management

End User Training

IT staff development and planning

IT staff attraction, motivation and
retention
Financial Management

TCO Management *

ROI Management *

Benefits Management
Principles, Standards, Procedures & Guidelines

Infrastructure Principles

Infrastructure Standards

Infrastructure Procedures

Infrastructure Guidelines

Green IT
Maturity Model
•
•
•
Background and Objective
• The NHS Infrastructure Maturity Model is an on-going program that will deliver
detailed guidance to NHS Organisations for obtaining an objective benchmark
of their existing Infrastructure maturity and identifying actions to improve
infrastructure maturity where required.
Format
• The NIMM model is delivered in the format of Infrastructure Capability
Assessment Documents. Each document is designed to assess one particular
infrastructure area. In addition, the NIMM offers a comprehensive set of user
guides detailing how to plan, prepare and execute capability assessments,
how to analyse assessment findings and define actionable recommendations.
Key Benefits
• The NIMM process helps deliver an objective view of current maturity levels.
• It supports the definition of clear tactical and strategic recommendations to
improve maturity.
• The NIMM process promotes participation of different areas of the organisation
during the assessment process to increasing acceptance and buy-in.
The NIMM Framework
• 13 Categories
• 74 Capabilities – identify the ones important to you to
complete
• Each capability is assessed from 5 perspectives to get a
rounded view
• Each perspective has KPIs which give a score for that
perspective for the capability being assessed
• Scores range from 1 (lowest) to 5 (highest)
• Record the score in the spread sheet to get an overview
• Create an action plan to increase maturity and therefore
scores that are important to you.
NIMM Categories
The 5 Perspectives
NIMM Levels
Level 1
Basic
Level 2
Controlled
• Avoid Down
Time
• Disjointed,
manual
Infrastructure
• Knowledge
not shared
• Reactive &
ad-hoc
• Unpredictable
service
performance
• User drive
“who shouts
loudest”
• Get Control
• Coordinated,
manual
Infrastructure
• Knowledge
silos exist
• Reactive with
some
planning in
place
• Services
manageable
& getting
predictable
• Problem
driven
Level 3
Standardised
• Standards
and Best
Practice
• Standardized
Infrastructure
• Individual
level
collaboration
and
knowledge
sharing
• Reactive
trending
proactive
• Stable &
architected IT
Infrastructure
• Request
driven
Level 4
Optimised
Level 5
Innovative
• Efficiency
• Consolidated
& virtualised
Infrastructure
• Team level
knowledge
sharing &
collaboration
• Proactive &
accountable
• Continuous
service
improvement
• Service driven
• Catalyst for
Innovation
• IT & business
stakeholders
work in
partnership
• Enterprise
Level
knowledge
sharing &
collaboration
• Strategic
Asset
• Drives Service
Innovation
• Value Driven
NIMM KPI
Category: Operating Systems
Capability: PC Operating System Standardisation
Perspective:Process Perspective
KPI Description
What processes exist to deploy base lined operating system images to PCs?
Metric
Each PC has its operating system installed manually with no
baseline image
Manual selection of an image that matches the hardware is
done and the deployment is initiated locally be a member of
ICT
The deployment of the image is initiated locally with minimal
configuration chosen through a wizard style interface
The build process is automated post the initialisation of the OS
deployment
The image and configuration can be deployed from a central
location with no user intervention locally
Self Assessed NIMM Level
NIMM Level
1
2
3
4
5
NIMM Level example –
OS Standardisation
Level 1
Basic
Level 2
Controlled
•Avoid Down Time
•Manual build processes
•No standards – either
build or OS version/level
•There is no user training.
•Unpredictable
performance makes
trouble shooting hard
•No proactive review of
life cycle support
•>20% of deployed
machines are no longer
supported by the vendor.
•>10 images exist or no
images are used in
deployment
•Get Control
•Coordinated, manual
build process, potentially
image based.
•Departmental standards
exist but no org wide
standards
•Training is adhoc with no
management/ reporting.
•OS performance
manageable & getting
predictable
•Machines retired at end
of life cycle but no
replacement pre-planning
•10 -20% of deployed
machines are no longer
supported by the vendor.
•5-10 different OS images
are used
Level 3
Standardised
•Standards and Best
Practice
•Standardised build
Infrastructure using ‘Lite
Touch’ image based build
processes.
•IT own core OS policy,
departments can create
their own.
•No central control or
planning for training. No
statistics available.
•OS performance
consistent across
rebuilds/ machines
•There is a clear policy on
OS refresh and life cycle
support
•5%-10% of deployed
machines are no longer
supported by the vendor.
•3-5 different OS images
are used
Level 4
Optimised
Level 5
Innovative
•Efficiency
•Standard image build and
deployment solution with
some post build
automation
•IT own a central image
policy that is used org
wide.
•Training targeted at
business units, some
available on line and
some reporting available
•OS performance is base
lined and monitored
changes are
automatically noted for
investigation.
•A roadmap of published
images is available that is
aligned to the vendors
•1%-5% of deployed
machines are no longer
supported by the vendor.
•2 OS images are used
•Catalyst for Innovation
•Images can be built and
deployed fully ‘zero
touch’ and customised
based on backend
database information per
user.
•IT consults with the
business to ensure image
policy aligns with
business needs.
•Performance is monitored
and improvement is
continuous.
•The OS is seen as adding
value to the organisation.
•The organisation works
with the vendors and
gets early access to
upcoming OS changes.
•<1% of deployed
machines are no longer
supported by the vendor.
•1 OS image is used
across all PCs.
The NIMM Assessment Cycle
The Scoring
Analysis
Guide
Analyze Findings and
Define Actions
Confirm Business
Priorities
5
Analyze
Priorities
1
4
NIMM
Cycle
Execute
Execute Maturity
Assessments
& Document
Select
2
3
Plan
The Planning
and
Execution
Guide
Plan & Prepare
Assessment
The Selection
and
Prioritisation
Guide
Select Capability
Assessments
The Selection and
Prioritisation Guide
Goal
• The objective of this guide is to support NHS organisations in identifying the NIMM capability
assessments (CAs) that are most relevant for their particular business objectives.
• It provides different options for selecting the relevant CAs depending on whether business
objectives have already been defined or not .
Description
This user guide supports the CA prioritisation and selection process by:
• Helping to identify the key priorities of the business (in alignment with the business strategy) and qualify how these
priorities map back to IT initiatives and infrastructure areas.
• Helping to identify the key operational problems of the business and investigate how these problems map back to
infrastructure areas.
• Providing guidance for selecting the NIMM capability assessments that best support the NHS organisation in assessing the
infrastructure areas identified above.
Key Inputs
Key Outputs
• A description of strategic goals and objectives
• List of ongoing IT projects
• List of current operational issues
• List of recommended capability assessments
This list will be aligned with the top business priorities
and with the most important operational issues.
Some of the input items listed above may be readily
available through business strategy and IT strategy
documents. Other data items such as operational
problems may have to be collected at the beginning of the
selection activity.
• List of optional capability assessments
This list will complement the list of ‘recommended’
assessments by indicating which capabilities
assessments are related to the overall objectives of the
business and therefore worth considering for
assessment execution.
Prioritisation and
Selection Guide
Dependency Chain
Strategic Business Goals
Leads to 1 or
many
Resulting IT initiatives
Relies on
Supporting Infrastructure Areas
Supports
Identification of
Recommended and
Optional Capability
Assessments
The Planning and
Execution Guide
Goal
• This guide is intended to help the planning and execution of a set of selected NIMM Capability
Assessments (CAs) at an NHS organisation.
• This document will outline the recommended approaches and highlight the key activities, inputs
and outputs.
Description
• This user guide describes the planning and execution process and defines in detail the key inputs and outputs for both activities.
• In addition, it supports with identifying the participants, facilitators as well as in deciding whether to execute the assessment through
individual interviews or group workshops.
• Finally it provides guidance of how to plan and sequence activities, how to execute and how to document the assessment findings.
Key Inputs
Planning Inputs
• List of selected CAs
• Project Time Constraints
• People Identification.
• People Availability
• Budget Information & Constraints
• Internal and External Dependencies
Planning Inputs
• High level project plan
• Detailed execution schedule
Key Outputs
Planning Outputs
• Effort estimation
• Expected duration
• Key milestones
• Key risks
• Dates of workshops/interviews and which CA will be
covered on which date.
• People requirements (e.g. which days, how long for etc.)
• Key deliverables and milestones
Execution Outputs
• CA scoring dashboard
• CA scoring evidence / workshop minutes
The Scoring Analysis Guide
Goal
The key objectives of this guide are to:
• Provide NIMM users with a structured approach for analysing the scores obtained during NIMM
workshops or interviews.
• Help NIMM users to identify those perspectives within a specific CA that should be given priority
when taking action to improve the overall maturity score.
• Support NIMM users with defining actionable recommendations to improve the maturity level of the
priority areas identified.
Description
• This guide covers the approach to identify participants and facilitators, analyse scoring results and identify actions to
improve maturity.
• The process focuses on making recommendations to improve the maturity of the CA perspectives. Emphasis is initially be
placed on areas with the lowest scoring values but can also be applied to perspectives with a higher maturity
• In addition, this guide provides guidance of how to achieve a balanced distribution of maturity scores across the five
perspectives of a CA rather than having an unequal score distribution.
Key Inputs
Key Outputs
The key inputs of this process phase are:
The resulting key outputs are:
• Scoring values for each CA executed during the NIMM
assessment workshops or interview
• Score justification information
• Information about current and planned IT initiatives
• A list of tactical remedial actions and recommendations to
improve the overall maturity level
• A list of strategic remedial actions and recommendations to
improve the overall maturity level
Scoring Analysis Guide
FOUNDATION CAPABILITIES
Foundation Capabilities
• 12 Capabilities taken from across the categories
• Aim is to reduce risk and provide a solid foundation
• The 12 are (in no particular order!);
IT/Business Strategy Alignment, Electronic Software
Distribution, File & Print Services, Benefits Management,
Patch Management, Service Desk, Software Asset
Management, Antivirus & Malware Protection, Data
Security, Directory Services, Operating System
Configuration Mgmt, PC Operating System
Standardisation
Additional Documents
•
CA available
•
Wireless LAN
Single Sign On
Collaboration
IT Architecture & Governance
PC Application Virtualisation
Server Virtualisation
Server Consolidation
Problem Management
LAN Security
WAN & Remote Access Security
End Point Security
Unified Communications
Service Catalogue
Data Storage Management
User Guides
Self Assessment User Guide
Self Assessment Template
Selection & Prioritisation Guide
Planning & Execution Guide
Scoring Analysis Guide
Quick start Check List
Key Capabilities Self Assessment workbook
NIMM Questions
All FCAs
100%
90%
80%
70%
60%
50%
40%
Innovative
Optimised
30%
20%
Standardised
Controlled
Basic
10%
0%
Where are you?
Your turn!
Please complete the
questionnaire before you leave
Please complete:How would you describe your
organisations current standing in
respect of.....
Basic
IT Business Strategy Alignment
Directory Services
OS Configuration Management
PC Operating System
Standardisation
Electronic Software Distribution
File and Print Services
Benefits Management
Patch Management
Service Desk
Software Asset Management
Antivirus & malware Protection
Data Security
Controlled
Standardised
Optimised
Innovative
NIMM What next?
CA’s in Development
Service Transition (Release Management)
Service Level Management (Service Monitoring)
Change Management
Incident Management
Return on Investment
Total Cost of Ownership
Identity Management
Electronic Messaging
Calendaring & Scheduling
Knowledge Management
Enterprise Content Management
Enterprise Search
Green IT
Power and Cooling
An Information
Revolution
• Why NIMM?
– NHS specific
– Establishes infrastructure maturity
– Uses objective KPI’s and Metric’s
– Equal baseline
– Due diligence
– Aids clarity (see the woods from the trees)
– Build tactical and strategic plans to support health
care requirements
– Aligned with other maturity models
Infrastructure Key Capability List
Common Applications & Services

Electronic Messaging

Calendaring & Scheduling

Unified Communications

Collaboration

Knowledge Management

Remote User Access

Electronic Software Distribution

Enterprise Content Management

Enterprise Search

File & Print Services
Operating Systems

PC Operating System Standardisation

Operating System Configuration Mgmt

PC Application Virtualisation

Operating System Virtualisation

Server Provisioning
Infrastructure Hardware Platforms

Server Consolidation

Server Virtualisation

Storage Virtualisation

Data Storage Management

Power & Cooling

Infrastructure Hardware Configuration Mgmt
Network Devices & Services

Wireless LAN & PAN

Fixed LAN

Local Network Services

Network Cabling

LAN Configuration Mgmt

Network Service Security
IT Security & Information Governance

LAN Security Policies

WAN & Remote Access Security Policies

Directory Services

Single Sign On

Identity Management *

Data Security

End Point Security

Antivirus & Malware Protection
Infrastructure Patterns & Practices

Availability Management

Change Management *

Configuration Management

Release Management *

Problem Management

Incident Management *

Service Desk

Capacity Management

IT Service Continuity Management

Service Monitoring *

End User Provisioning

Software Asset Management

Patch Management

Testing
End User Devices

This section will be populated in
a future release
Infrastructure Governance

IT Infrastructure Governance

IT Infrastructure Strategy & Planning

Document Collaboration & KM Strategy

IT Project/Programme Management

Product/Service Catalogue Infrastructure
Business Alignment

Stakeholder Management

IT/Infrastructure Risk Management

IT/Business Strategy Alignment
Procurement

Supplier Management

SLA Management

Procurement Process Effectiveness
People & Skills

IT staff career pathways and development

IT Staff Performance Management

End User Training

IT staff development and planning

IT staff attraction, motivation and
retention
Financial Management

TCO Management *

ROI Management *

Benefits Management
Principles, Standards, Procedures & Guidelines

Infrastructure Principles

Infrastructure Standards

Infrastructure Procedures

Infrastructure Guidelines

Green IT
&
[email protected]
https://www.pspg.nhs.uk

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