SHRM STUDENT CAREER WEBINAR SERIES Behavioral Interviewing To Get The Role You Want Presented by Cathy Fyock, CSP, SPHR Director of Recruiting Louisville Office Resources Global Professionals What makes a great interview? Behavioral Interviewing Tell me about a time when . . . Think of a recent example of . . . Tell me about an example of . . . Consider a time when . . . Poll#1 Have you ever had a behavioral interview? To submit your answer, please check the appropriate box. What are your great stories? Major accomplishments Achievements How you excelled How you differentiated yourself How you gone“where no one has gone before” Homework Outline 5 – 10 of your best stories Identify traits/competencies for each story Outline your key competencies and think of a story that demonstrates each trait Leader Competencies Subject matter expertise Business acumen Critical thinking skills Leadership skills Interpersonal skills Strategic thinking skills Visionary thinking Poll #2 Which of these skills do you most need to develop? Include key competencies in your functional resume Media training principles: Answer their questions with your key stories Fine-Tune Your Stories STAR ■ Situation or Task ■ Action ■ Result Edit Your Stories Only the relevant facts 1 – 2 minutes Positive outcomes/lessons learned Rehearse Your Stories Develop a key word outline Practice with a friend Find an HR professional or hiring manager More Story Development ■ Tell me about a time you had a major conflict with a manager, coworker, or client ■ Tell me about a time you missed a major deadline ■ Tell me about a time you failed to meet customer expectations ■ Tell me about a time you lost a valued employee Dealing with Skeletons This is what happened This is what I learned This is how I ensure it never happens again Consider the worst or most difficult questions an interviewer could ask and script your responses Difficult Questions Why were you fired? You have a track record of being caught in layoffs—why? You seem to be overqualified for this role. Why are you interested? The position for which you are applying is in an entirely new field/industry for you. Why are you applying? Poll #3 Which of the following situations have you found yourself in (select all that apply): Interview Challenges What if you can’t think of an example? What if that experience never happened to you? What if you don’t understand the question? What if the interviewer never asks about your strongest competency? Red Flags I always . . . I never . . . I generally . . . Give one specific example More Red Flags Balance between “I” and “we” in your responses Be sure to relay the positive result Review the interview questions provided at the end of this presentation General Rules for the Interview Always put your best foot forward Always tell the truth Never trash your last job or supervisor Be upbeat and positive Consider the interview a two-way street Make a friend and develop a relationship Remember, you are enough Good luck! Additional Questions Tell me about a time when you were part of a team for a project or assignment. What was your role? What was the result? Tell me about a time when you had to work with a colleague whose work ethic was different than yours. Additional Questions Tell me about a time when you had to surmount an obstacle to reach a goal. Describe an accomplishment that you are especially proud of. Give me an example of an important goal you set and how you took steps to achieve that goal. Additional Questions Tell me about a time you were faced with a major change in your workplace. Give me an example of a time when you had to go beyond the call of duty. Tell me about a time when you had to do work that was clearly beneath your level of expertise. Additional Questions Tell me about a recent tough decision you had to make. Tell me about a time when you had to inspire your team to achieve a major goal. Tell me about a time when you faced an ethical dilemma. Tell me about a time you had to bend the rules to achieve a desired result. Additional Questions Tell me about a time when you had to Please join us for our upcoming student career webinars: enforce management decisions that you were personally not in favor of. Give an example of a time when you had to build enthusiasm in your team. Describe a time when you had to share unpleasant news with someone at work.