BT_Cloud_Voice_Presentation_(v2_3)

Report
BT Cloud Voice
Pay-as-you-go cloud unified communications
Work anywhere productivity
Optional call recording
Optional contact centre
In association with
Agenda
About Magnetic North and working with BT
Our OnDemand platforms
Cloud PBX overview
Deployment and Success Management
Support
Open forum
In association with
2
Achieving your goals
Leverage cloud technology for next
generation unified communications
Take advantage of BT’s 21st century network
& our advanced UC platform
Leverage simple pay-as-you-go commercial
terms incl. integrated 24 x 7 support and
continuous innovation and upgrades
In association with
3
Working with BT
High availability platforms you can rely on
Success Management - with you today,
tomorrow and for ever
BT integrated billing that is clear and easy
to understand
Single point of contact for support and
service – 24 x 7 here in the UK
Continuous platform evolution ahead of
your business needs
In association with
4
Our platforms
Hosted Cloud PBX
- Unified communications
- For all business needs
Maximise Cloud Contact Centre
- Blended inbound/outbound
- 100% web-based
- Advanced email/SMS features
- Unique Mobile Screening
Optimise Cloud Contact Recording
- 100% web-based
- Integrated quality monitoring
- PCI compliance option
In association with
5
Avoid the legacy on-premise iceberg...
Initial capital investment
Visible
Costs
Administration
Add/move/change costs
Expensive support fees
Expensive upgrades
Downtime & resilience ££
End-of-life replacement
In association with
6
Hidden
Costs
The advantages of Cloud Voice
Hosted
servers and
applications
OnDemand
Cloud
Delivered
via IP
Direct to customer
premises
In association with
7
Legacy
Onsite
Cloud confidence
Security
Reliability
In association with
8
Magnetic North Cloud Voice
Cloud PBX
Customer
•PBX
Optimise
Call Recording
option
•Auto attendant
•Conference rooms
Maximise
Blended Contact
Centre option
•Voicemail to email delivery
•Twin GSM / IP ringing
•Salesforce integration
Office deskphone
Call centre
Office softphone
In association with
9
Feature-rich PBX capabilities
In association with
10
Included features (all users)
G.711 / G.729
Hold / Retrieve
Class of Service
Transfer
Dual Ring /
Mobile
Conference
Meet Me
Conference
Voice Mail +
Email Delivery
Hunt Groups
Pickup Groups
Auto Attendant
Music on Hold
Announcements
Internal /
External
Ringtone
Manager /
Assistant
Working
MADNs with
Busy Lamp
Shared Call
Appearance
Click to Dial API
Caller ID
Call Forward
(Busy / No
Answer / All)
Do Not Disturb
Call Park /
Retrieve
Call Waiting
CLID / Calling
Name Display
Global Directory
(supported
phones)
Extension
Mobility
Observe /
Barge-in
Authorisation /
Account Codes
Diverts /
Routing Rules
In association with
11
Easy browser-based administration
In association with
12
Standard features (on top of core telephony)
Conference
- Ad Hoc Conference
- Meet Me Conference
Audio Services
- Music on Hold
- Announcements
Messaging
- Voicemail
- Email Delivery
In association with
13
Hot-desking support
Users can login to any PBX phone using
a simple code
Calls automatically follow the user to the
hot-desk phone
Voicemails are delivered automatically to
the user’s email address
In association with
14
Dual-ringing
Incoming call
Caller
Hosted
PBX
Mobile Phone
Office Phone
In association with
15
Corporate directory with click-to-call
Just click
to call!
LDAP directory integration
Business directory
integration for Cisco and
other phones
In association with
16
16
Fax-to-email
Incoming fax to
DDI number
0116 229 2828*
Incoming fax to
DDI number
0116 229 2727*
Hosted
PBX
Fax to 0116 229 2828
delivered to group email
Fax to 0116 229 2727
delivered to individual
user’s email
In association with
* Fax-to-email priced as per DDI number
17
Cloud Voice comes with...
Integrated Optimise Call Recording
In association with
18
Wide choice of devices
In association with
19
SIP-phone feature comparison
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA 301
1
No
10/100 BASE-T
RJ-45
1
No
No
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA 303
3
Monochrome
10/100 BASE-T
RJ-45
2
No
2.5mm Jack
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
502G
1
Backlit
Monochrome
10/100 BASE-T
RJ-45
2
Yes
2.5mm Jack
In association with
20
SIP-phone feature comparison
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
512G
1
Backlit
Monochrome
1000 BASE-T
RJ-45
2
Yes
2.5mm Jack
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
504G
4
Backlit
Monochrome
10/100 BASE-T
RJ-45
2
Yes
2.5mm Jack
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
508G
8
Backlit
Monochrome
10/100 BASE-T
RJ-45
2
Yes
2.5mm Jack
In association with
21
SIP-phone feature comparison
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
509G
12
Backlit
Monochrome
10/100 BASE-T
RJ-45
2
Yes
2.5mm Jack
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
514G
4
Backlit
Monochrome
1000 BASE-T
RJ-45
2
Yes
2.5mm Jack
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Cisco SPA
525G2
5
Backlit
Colour
10/100 BASE-T
RJ-45
802.11b/g WiFi
Bluetooth
2
Yes
2.5mm Jack
In association with
22
SIP-phone feature comparison
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Polycom
Soundstation
IP5000
1
Backlit
Monochrome
10/100 BASE-T
RJ-45
1
No
-
Model
Number of
Lines
Screen
Ethernet
Connectivity
Ethernet
Ports
Power over
Ethernet
Headset
Port
Gigaset N300
IP Dect Base
Station
+ 5 Handsets
1 landline
+ 3 SIP
N/A
1000 BASE-T
RJ-45
1
No
-
In association with
23
Windows, Mac and Linux softphones + USB headset
In association with
24
Reuse IP phones from your legacy PBX
Any SIP endpoint (BYO endpoint)
In association with
•
•
Some advanced features may not be available on all handsets
Customers are responsible for provisioning and management of devices not
supplied by Magnetic North or BT
25
Powerful APIs for integration with your data
Incoming call
Caller
Lookup CLID in DATABASE
Route to Office A
where CUST_REGION=SOUTHEAST
Route to Office B
Where CUST_REGION=MIDLANDS
Routing API
Screen-pop API
Office A
Office B
In association with
26
Enhanced feature options
Unified Messaging
- Visual Voice Mail
- SMS
- Fax
Attendant Console
- Drag and drop connections
- Rapid Park/Pickup/Xfer/Conf
Presence
- Microsoft Lync / OCS
- Magnetic North IM
In association with
27
Option - powerful operator consoles
In association with
28
Access points and methods
BT or 3rd-Party
Internet
Home worker
Remote Office
Nomadic Users
Hosted PBX
Mobile SIP Client
(over WiFi)
Magnetic North
Network
MPLS
BT Point to Point
Leased Line
MPLS
High Availability
& converged WAN
Private DSL
Low Latency
EBSA Annex M
50ms Latency
Delivered over
BT PSTN Line
Including router
Office (from 40 – 1000’s of calls)
Branch office (up to 40 calls)
In association with
29
Head Office /
Call Centre
Connect your IP-PBX & legacy PBX sites
SIP TRUNK TO IP-PBX
- leverage existing estate
- reduce line rentals
- unify call charges and billing
- internal dial plan
SIP TRUNK TO LEGACY PBX
- MN provided SIP-E1 gateway
- Each gateway supports 4 x E1
In association with
30
Virtualised PBX - connecting all of your sites
In association with
31
Maximise Multimedia Contact Centre
Maximise Multimedia Contact Centre
Inbound
Outbound
Skillsets
SMS
Chat
IVR
Email
In association with
32
Mobile
Screening
Optional PCI compliance in the cloud
Seamless
Agent
always
present
Simple
XML API
In association with
33
Keeps card details
out-of-scope
Success Management Program
Acquisition
Activation
In association with
34
Intensive
care
Business
as usual
Rapid deployment
BRING YOUR EXISTING
GEO AND 08 NUMBERS
WITH YOU*
EBSA users live
in as few as 15
working days
Port in existing
Non Geo (08) numbers
(~5 days)
Onsite training
and go-live
support via
Success
Management
Port in existing
Geographic (01/02)
numbers
(~20 days)
Internet users
live in as few
as 5 days
with new
numbers
In association with
* Any number provided by an operator with a porting agreement with BT
35
Assistance when you need it
24x7
UK-based
Support
Easyaccess
Web Portal
In association with
36
Simplified billing
Detail &
summary
billing
- Exceptions
- Graphical breakdowns
- Cost centres
- CDR-level detail
- CDR searches
In association with
37
What does it cost?
• Per Extn
• Per Concurrent
Agent
Fixed Monthly
Rentals
• Per Extn
• Per Concurrent
Agent
Fixed Cost
Setup
•
•
•
•
Call Charges
SMS Messages
Call Centre Usage
Call Recording
Usage
Charges
In association with
38
Contract options
Freedom
• Zero commitment – great for proof of concept
• 30 days notice to leave at any time
12 month
• Commitment has its rewards
• Pay annually in advance for discounted rentals
3 year
• Deep discounts on setup and rentals
• Pay annually in advance for discounted rentals
5 year
• Further discounts for longer-term commitment
• Pay annually in advance for discounted rentals
In association with
* Quarterly payment option available at higher tariff
39
Open forum
In association with
40
Thank you
www.magneticnorth.com
In association with
41
Backup Slides
HPBX Architecture, Resilience, Security
In association with
42
We give you...
Secure solution
ready for business
ISO27001
security
certified
PCI-DSS
certified
datacentres
In association with
43
We give you...
High-availability
Multiple
active-active
geo-independent
data centres
Multiple
data and voice
connections
In association with
44
Multi-tenant solution
Global Administrator
Tenant
Administrator
Tenant
Administrator
Tenant
Administrator
Agents,
Supervisors,
Managers
Agents,
Supervisors,
Managers
Agents,
Supervisors,
Managers
Tenant Data
Tenant A
Secure Partition
Tenant Data
Tenant Data
Tenant B
Secure Partition
Tenant C
Secure Partition
In association with
45
Architecture overview
Alternates
Resilient
Routing
Customer A
Customer A
registrations
PBX
Cluster
(HA- UNIX)
Heartbeat
failover
Customer
Connections
Firewall
Pairs in HA
Carrier
Switch Pairs in HA
PBX
Cluster
(HA-Unix)
Customer B
BT IP
Exchange
Customer B
registrations
In association with
46
IP connectivity & resilience
Magnetic North has its own ASN
(Autonomous System Number)
Magnetic North peers with 5
Tier-1 ISPs concurrently
We are an ISP
in our own right
BGP + HSRP equipped
hot-failover routers
Dual Firewalls
Dual Switches
In association with
47
Platform connectivity and resilience
Dual CPU
Dual PSU
RAID-5
All servers are clustered
for resilience
Carrier Switches are
GARP enabled
Maximum impact of failure
= 0.5 sec silence
In association with
48
How does it work?
Note:
Customer firewall must be configured
to prioritise VoIP and reserve sufficient
bandwidth for voice calls.
In association with
49
Scalable SIP recording platform – in depth
Database
Voice
Network
Call Details
Replication
SIP
Voice data
Indexing
Server
Alternate
Datacentre
Call
Details
SIP + RTP
Intelligent
Tap Units
Raw RTP
Replication
Recording
Server
WAV Audio
Consolidation
Server
Compressed
Audio
Compression
Server
In association with
50
SAN
Application services
Database
Serving Web Pages
Call Details
https://recording.bt.com
Web Farm
Call Audio
Streaming Audio
SAN
In association with
51
IP peering – UK POPs
In association with
52
Express peers
Connected to all
major content
providers
No more than
a single hop
without traversing
public internet
In association with
53
Global IP reach with QoS
In association with
54
Customer connectivity options
EFM
EBSA
Leased
Lines
MPLS
In association with
Public
Internet*
* Customer firewall must be configured to prioritise VoIP, QoS cannot be guaranteed by MN
55
Integration with customer systems
Magnetic North
Datacentre
SIP Trunks
Existing IP PBX
SIP Trunks to existing IP PBX
for VoIP calls
or
Quad E1 Gateways for
Euro ISDN Presentation
In association with
56
Automatic provisioning
Spreadsheet
Import
XML-based
Provisioning API
Cloud
Database
In association with
57
Provisioning worksheets and API
In association with
58
Operational analysis and guidance
In association with
59
Developing with the business
Growth of Business
Start-up
Developing Business
Toolbar + Keystroke Macro
Mature Business
Toolbar + API Screen Pop
100% Integrated
Maximise Toolbar
Paper based
Full CRM system e.g. Siebel
Level of Maximise Integration
In association with
60

similar documents