Solution Overview deck

Report
All About the App
ISV Partner Alliance Value
Citrix, Oracle’s Siebel, and EMC
Documentum Monitoring
Heterogeneous Support ISV Partner Alliance Value
ComTrade
Product Description
Cost
Primary Capability: Provides heterogeneous support.
Licensing: Citrix XenServer, Oracle’s Siebel CRM/BI, and EMC
Documentum Managment Pack (server-based licensing)
Additional Capability: Includes deep application monitoring and
diagnosis.
Product Description: ComTrade Management Packs enable clients to
manage their Citrix, Oracle’s Siebel CRM/BI, and EMC Documentum
environments in real time, get an end-to-end view of how systems are
running, and help gain control over technology investments to improve
their business.
System Center Integration: Citrix, Oracle’s Siebel CRM/BI, and EMC
Documentum Management Packs integrate with System Center
Operations Manager. In addition, Oracle’s Siebel CRM/BI Management
Pack integrates with Microsoft System Center Virtual Machine Manager
(PRO-Enabled Pack).
Next Steps
Citrix XenDesktop, Citrix XenApp, Oracle’s Siebel CRM/BI, and
EMC Documentum Managment Pack (user-based licensing).
Support:
Support Type
Yes
No
Cost
Availability
Self-Help (Web,
Forums)
X
Free
X
Assisted:
Web/Mail
X
Free
X
Assisted: Phone
x
Free for support
contracts
X
Assisted: On-site
x
Consultancy fee
X
Website: managementproducts.comtrade.com
Global Sales Contact: [email protected]
2
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Architecture
Architecture Overview
Resources
Introduction:
www.managementproducts.
comtrade.com/managemen
t_pack/Pages/default.aspx
Resources:
http://www.managementpr
oducts.comtrade.com/resou
rce_library/Pages/default.as
px
Citrix MP Suite
XenDesktop
MP
XenApp MP
Web Interface
MP
XenServer
MP
Documentum
Documentum MP
Siebel
BI
MP
CRM
MP
Product Download:
http://www.managementpr
oducts.comtrade.com/prod
uct_download/Pages/defaul
t.aspx
Provisioning
Services MP
3
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Deployment
Deployment Overview
Resources
Data Sheets:
XenDesktop MP
XenApp MP
XenServer MP
Siebel CRM/BI MP
Documentum MP
Webinars:
Citrix & ComTrade:
XenDesktop MP Webinar
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Case Studies
Case Study #1
Case Study #2
Title: Citrix XenApp Monitoring at a Leading Retail Firm
Title: Siebel CRM Monitoring at a High-Tech Vendor
Summary: ComTrade Management Pack for Citrix XenServer helps
leading retail firm deliver predictable performance of their online services
hosted on XenServer infrastructure
Summary: ComTrade‘s monitoring solution for CRM Field Sales was able
to address the need to proactively monitor Siebel CRM deployment at this
high-tech vendor with sales offices in a number of different locations
Situation: Using a large Citrix XenServer deployment to host their online
business; unavailable hosts or underpowered virtual machines can have an
unpredictable impact on performance of their online services
Situation: Facing issues with the CRM adoption due to delays with
genartion of reporting. Instead of taking a few minutes to generate the
plan, the process took several days.
Solution: ComTrade Management Pack for Citrix XenServer allowed
customer to quickly determine which parts of the virtualization
infrastructure were failing or are underpowered
Solution: Used Siebel CRM Management Pack to identify performance
issues and proacively monitor and resolve reporting delays
Benefit: IT can now deliver highly predictable performance of their online
services by proactively managing underlying XenServer infrastructure and
health of virtual machines.
For More Information: Pending publishing on
www.managementproducts.comtrade.com
Customer Quote:
Benefit: The customer guaranteed end users that reporting and Siebel
accesibility is accurate and CRM predictabilty contributed directly to
improved
For More Information: Pending publishing on
www.managementproducts.comtrade.com
Customer Quote:
5
Partner Alliance – Depth ISV
ComTrade Value Proposition for System Integrators
Incentives
Resources:
Sales Incentives:
• Channel Program
Sales
• Sales training
• Access to ComTrade demo environment
• Product webinars
• Product videos
• Pre-sales slide decks
Deployment Incentives
• n/a
Deployment
• POC and deployment resources
• Remote assistance
• Best practices
Support
• 5x8 and 7x24 support options
Coverage by Country – Support and Sales personnel
• Sales personnel (Europe, US)
• Support personnel (Europe)
6

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