Weird Name… Great Remote Support John Cowsert AITS Craig Jackson UIC LASIT Let’s Talk About Bomgar • • • • • What Role Does Remote Support Play? What is Bomgar? Bomgar Features Live Demonstration Testimonial What Role Does Remote Support Play? What Role Does Remote Support Play? Wait…. Give me a Second! My kids are on my desktop! The Paradox of IT Support Only 7% of cost, but 50% of overall perception The camera lens through which customers Judge IT... SOURCE: GARTNER. IT SPENDING AND STAFFING REPORT 2013 What Role Does Remote Support Play? Bomgar At a Glance Remote Support for the Mobile Enterprise • 2nd Generation Enterprise Technology – – IT Inter-Operability Supports Internal & External Networks Supports Mobile, Servers, Desktops • 8,000+ customers in 65+ countries Regional and Other Higher Education Implementations Bomgar Architecture Product Highlights 1. Security 2. Mobile Support 3. Inter-Operability 4. Web-Enabled 5. Collaboration • Appliance deployed on site • Traffic uses SSL encryption & passes through the Bomgar box 6. Manageability Support Reps and End Users Both Make Outbound Connections to the Appliance – All Data Encrypted Over Bomgar Connection Bomgar Security • FIPS 140-2 DOD Validated • 256 bit Encryption Connection • LDAP/AD Integration • Appliance Group Policy Permission Controls Features • Remote Connections… Single License Use • Unassisted (JumPoint) and Assisted (JumpClient) Connections • Presentation Mode • Multiple Portals and Chat • No VPN Necessary for Connection… Support Anywhere Demonstration Testimonial Craig Jackson UIC – LAS IT Questions?