MY TEN MANAGEMENT PRINCIPLES Based on Forty Challenging and Rewarding Years at UCLA JACK POWAZEK UCLA ADMNISTRATIVE VICE CHANCELLOR 2014 ABOG Conference, Los Angeles, CA KNOW WHERE YOU ARE GOING CLARITY OF DEPARTMENT’S DIRECTION Namely: Mission Goals Objectives OBJECTIVES TEND TO LOSE THEIR VIBRANCY: When was the last time you thought about your objectives in context of a project? When was the last time you discussed your objectives among your work group? Do you update your objectives throughout the year? Do you abandon your objectives after the first crisis? THE STAFFING FUNCTION IS TRULY POWERFUL “Organizational problems are a geometric expansion of errors made during the selection process.” - Peter Drucker PRESSURE TO FILL THE POSITION Immense backlog of work You may be performing a portion of unfilled position’s duties Your boss has threatened you with unspeakable horrors if you do not fill the position WHEN UNDER PRESSURE … Do not settle for a mediocre employee If you do, then you will reap the consequences STAFFING IS MORE THAN HIRING Do you view employees as: – An expense? or – A resource? LEADERSHIP STYLE BASED ON FORCES 1. Manager 2. Subordinates 3. Situation CONTINUUM OF LEADERSHIP BEHAVIOR BOSSCENTERED LEADERSHIP SUBORDINATECENTERED LEADERSHIP Use of Authority by the Manager Area of Freedom for Subordinates MANAGER MAKES DECISION MANAGER PRESENTS TENTATIVE DECISION SUBORDINATES FUNCTION WITHIN LIMITS SET BY MGR Reprint by UCLA Institute of Industrial Relations, “How to Choose A Leadership Pattern, “ Tannenbaum & Schmidt FORCES IN THE MANAGER Views on employee involvement in decision making Confidence in subordinates Comfort level for locations on the leadership continuum Tolerance for ambiguity FORCES WITHIN YOUR SUBORDINATES Knowledge & experience Readiness to assume decision making Tolerance for ambiguity & risk Need/desire for independence FORCES WITHIN THE SITUATION Effectiveness of work group Values & traditions of the unit Type of problems, projects or issues Level of urgency-timeframe LEADERS/MANAGERS DO NOT HAVE TO DEVELOP A GREAT IDEA But they do have to recognize one, then protect the idea, and nurture the idea. NEWTON’S FIRST LAW OF MOTION (A Paraphrase) An object in motion tends to stay in motion. An object at rest tends to stay at rest. DEFYING A LAW OF MOTION Re-booting a department – You are not going to do it yourself – Start with your supervisors > Motivate > Right Place > Replace – Identify & prioritize your blockages/challenges – Develop new initiatives & strengthen current ones – Be mindful of the leadership continuum MISTAKES HAPPEN To paraphrase John Wooden: I would rather have players who make mistakes of commission versus those of omission. ERRORS OF COMMISSION AS IT APPLIES TO MANAGEMENT Manager attempts something brand new; risky; venturing into unknown Seizing the moment or opportunity Results less than satisfactory ERRORS OF OMISSION AS IT APPLIES TO MANAGEMENT Forgoing risk Not attempting new processes/procedures Shying away from improvement due to unknown consequences Missing opportunities COMMISSION vs. OMISSION You learn more from errors of commission You learn less from errors of omission and they tend to be more readily repeated Managing effectively is not possible, if zero risk is your mantra THOU SHALL NOT SPEAK EVIL OF YOUR COLLEAGUES PARTICULARLY, OUTSIDE OF THE FAMILY ORGANIZATION. A DOWNWARD SPIRAL… A bickering department loses credibility A department without credibility is bound for low productivity A department with low productivity ultimately may lose its management team PROBLEM DEFINITION IS CRITICAL IN PROBLEM SOLVING. BE CAREFUL NOT TO FALL INTO THE ABYSS: “The Solution In Search Of The Problem” WHY DO WE LOOK BACKWARDS TOWARD THE PROBLEM DEFINITION? Time pressure – need for a quick response Person(s) of authority or consequence “suggest or provide” a solution Incomplete or conflicting information Managers tend to get rewarded for solving problems, not defining them POTENTIAL MITIGATION MEASURES Slow down process – attempt a time extension Acknowledge proposed solution will be highly considered and Suggest other potential alternatives will be examined Acquire most essential data – Realize complete data is rarely achieved Managers do get rewarded for solving problems – Learn to live with it CHOOSE YOUR BATTLES WISELY or “Is This The Ditch That I Am Going To Die In?” THOUGHTS TO PONDER Not everything is important Continuously using a winner take all strategy – Ultimately, results in the organization getting even with you – Your backstop or support may not be here tomorrow WHEN DO YOU CHALLENGE STATUS QUO; COLLEAGUES; SUPERVISORS? ASK YOURSELF: What are the consequences, if you do not challenge? Is the timing right? What is the problem? What is your long-term strategy? AS A MANAGER, IT IS IMPORTANT TO BE SMART, BUT IT IS MORE CRITICAL TO BE WISE. WISDOM IS MORE CLEARLY VIEWED THROUGH THE REAR VIEW MIRROR WISE DECISIONS TYPICALLY INVOLVE: Incorporating long-term view Developing a nuanced response Making difficult decisions IN CONCLUSION LEADERSHIP AND MANAGEMENT ARE HARD WORK, BUT REWARDING. YOU ARE TO BE COMMENDED FOR ASSUMING THESE RESPONSIBILITIES.