Numara Track-It Self Service Work Orders for Technology

Report
KCPS Staff are now able to submit their own
work orders for technology assistance as
needed.
Staff/Faculty
enter complete
& accurate
information



Technician
receives
request directly
& handles
accordingly
Problem
resolved
To receive timely assistance, complete the form accurately and
provide as much information as possible.
Be certain the correct contact information (school/building &
phone number) are entered on the form.
After submission, allow 48 business hours for a response from
the assigned technician. If no response or communication has
been received, contact the KCPS HelpDesk ([email protected]
or ext. 7888).
Step 1:
Double click this icon on your desktop.
 Step 2: If you see a window like this,
enter your Windows credentials. (Same
as logging into computer or email.)
or
 Step 2: If you see a window like this,
click “Log in using your Windows
account.”

Step 4: Click “Add a New Work Order” to begin your request.
 Step 3:
Note any new
announcements –
Work Order
Priorities:
Most issues will
require a
“Standard”
priority. Choose
responsibly.

Step 5: Complete each field accurately.
Summary: Building name and brief summary
Call Back Number:
Priority:
Automatically generated;
Check for accuracy
Use scale at right of screen – most will be
“Standard”
Type:
Choose appropriate type
Subtype: Choose appropriate subtype
Category: Choose appropriate action or category
**See Types/Subtypes/Categories listing if unsure.
Note:
Building
Room/office #
Phone #, with voicemail access
Availability/Schedule
District Tag # of item
Computer name (from System properties)
Details of issue
Attach a document if necessary (ie. screen shot of error)

Step 6:
Click Submit.

Step 7:
After submission, this
confirmation screen will
appear.
Take note of the Work
Order # and check
information for accuracy.

From the home screen click on “View my Work Orders.”

View and track your work orders from this screen.

Click on the Work Order ID # to view details of the work order.
You are then able to add a note, add an attachment, cancel the work
order, or print the work order.


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