KCPS Staff are now able to submit their own work orders for technology assistance as needed. Staff/Faculty enter complete & accurate information Technician receives request directly & handles accordingly Problem resolved To receive timely assistance, complete the form accurately and provide as much information as possible. Be certain the correct contact information (school/building & phone number) are entered on the form. After submission, allow 48 business hours for a response from the assigned technician. If no response or communication has been received, contact the KCPS HelpDesk ([email protected] or ext. 7888). Step 1: Double click this icon on your desktop. Step 2: If you see a window like this, enter your Windows credentials. (Same as logging into computer or email.) or Step 2: If you see a window like this, click “Log in using your Windows account.” Step 4: Click “Add a New Work Order” to begin your request. Step 3: Note any new announcements – Work Order Priorities: Most issues will require a “Standard” priority. Choose responsibly. Step 5: Complete each field accurately. Summary: Building name and brief summary Call Back Number: Priority: Automatically generated; Check for accuracy Use scale at right of screen – most will be “Standard” Type: Choose appropriate type Subtype: Choose appropriate subtype Category: Choose appropriate action or category **See Types/Subtypes/Categories listing if unsure. Note: Building Room/office # Phone #, with voicemail access Availability/Schedule District Tag # of item Computer name (from System properties) Details of issue Attach a document if necessary (ie. screen shot of error) Step 6: Click Submit. Step 7: After submission, this confirmation screen will appear. Take note of the Work Order # and check information for accuracy. From the home screen click on “View my Work Orders.” View and track your work orders from this screen. Click on the Work Order ID # to view details of the work order. You are then able to add a note, add an attachment, cancel the work order, or print the work order.